2. SOCIAL ETIQUETTE
Etiquette is a code of polite conduct.
▶ Know the proper etiquette before entering into a social situation to
avoid embarrassment or awkwardness.
▶ Always be punctual.
▶ Don’t smoke, chew gum or tobacco.
▶ Good grooming is essential.
▶ Smile and make eye contact.
▶ Give a firm handshake.
▶ Speak slowly and clearly.
▶ Greet them.
3. OFFICE ETIQUETTE
Office Etiquette or Office Manners is about conducting yourself
respectfully and courteously in the office or workplace .
▶ First impressions are important.
▶ Always act with honesty and dignity.
▶ Wear appropriate office attire.
▶ The essence of good manners and etiquette is to be respectful and
courteous at all times and with everybody.
▶ Treat your co-workers, cleaners, maintenance people and others
with respect and courtesy.
▶ Show respect for each others workspace. Knock before entering.
▶ Apologise if you are clearly in the wrong. If in doubt, apologize
anyway.
4. POWER DRESSING
Corporate Attire:
Your attire sends the message that you can fit into
work environment.
• The business professional look includes a
conservative suit in a solid or pinstriped pattern.
• Preferred colors are navy, dark brown, gray and
black.
• White and pastel-colored blouses are acceptable.
• You should take great care in your tie selection
process.
• Solid colors and striped ties are stylish and still
conservative.
5. WORKSPACE SKILLS
With people working different hours, meetings are important to set
project directions and get to know coworkers.
▶ Be on time.
▶ Start and end meetings as scheduled.
▶ Schedule for as much less time you need.
▶ Get to the point.
▶ Turn off your phone during meetings.
▶ Erase marker boards, take down charts and clear up all papers etc.
▶ If you borrow items from other meeting spaces, return them
promptly.
6. DINING SKILLS
In many offices, people often work through lunch and dinner
eating snacks, even elaborate desktop dinners at their workstation.
▶ Don’t add a variety of strong food aromas
▶ Take the opportunity to interact with others over lunch in a casual
space.
▶ If you have to eat at your desk, choose “quiet” foods.
▶ Be respectful to the next group to use a teaming space.
▶ Always clean up unless you know there is a cleaning crew on the
way.
7. CUBICAL ETIQUETTE
Cubicle etiquette is a set of unwritten rules that exist in the workplace
and help govern how people behave when they work in close quarters.
▶ Respect others’ privacy.
▶ Never open drawers or cabinets in other peoples’ stations without
permission.
▶ Never use a computer without permission.
▶ Music should be played on headphones, not speakers.
▶ If you share a cubicle, it is important to clean up after yourself each
time you leave.
▶ Respect other coworkers’ concentration.
8. TELEPHONY SKILLS
The effective use of the telephone requires an understanding
of the telephone use:
▶ You need to be familiar with the techniques for placing and
receiving calls.
▶ Use voice mail effectively.
▶ Answer promptly before third ring if possible.
▶ Discontinue all activities
Other conversations
Eating
Chewing gum
Typing
▶ Speak clearly and use pleasant tone.
9. ▶ Listen and do not interrupt.
▶ Do not call before 8 a.m. or after 9 p.m. unless you have specific
permission.
▶ Don’t make a habit of receiving personal calls at work.
▶ Taking Messages:
Be Prepared with pen and paper
• Ask For:
Caller’s name with correct spelling
Caller’s phone number
What the call is in regards to
▶ Don’t forget to give the message to the intended recipient.
10. ▶ While Handling Calls:
Stay calm, speak slowly, clearly and calmly
Remain diplomatic & polite
Show willingness to resolve problem
Listen completely to the complaint
Only when they are finished should you comment
Acknowledge their feelings
▶ While Making Calls:
Identify yourself first
State purpose of the communication
Ask questions if needed to get to correct dept/person
11. ▶ Ending Conversations Gracefully
Leave conversation open
Promise to finish conversation at another time
End on a note
12. VOICEMAIL ETIQUETTES
Voicemail is very similar to an answering machine with the exception
that voicemail can take a message for you while you are busy talking
on another line.
▶ Update greeting regularly.
▶ Let callers know when you will return their call.
▶ Keep It Short & Simple
▶ Keep recording to a maximum of about 15 seconds.
▶ Take your time while recording, and sound sincere.
▶ Check messages daily.
▶ Return messages within 24hours.
