Presentation on Self Grooming and Business Etiquettes can be used for training purposes. It covers various topics like the importance of personal branding, grooming and following business etiquettes. It covers other topics like how to dress properly in a corporate setup, how to interact with business people, how to follow email protocols and observe telephone etiquettes.

1. POWER
GROOMING

2. Learning Agenda
• Introduction
• Looking the part
• Personal Hygiene
• Social charms and interactions
• Email & Telephone Etiquettes
• Greetings and Introductions

3. What is Grooming & Etiquettes?
 Etiquette can be defined as the forms, manners and
ceremonies established by convention as acceptable or
required in social relations, in a profession or in official life.
 It’s the art of doing the right thing at the right time in
social settings.
 Its how you package and present yourself
 Things you do to make your appearance tidy and
attractive.
 Rules governing socially acceptable behavior.

4. Importance
• According to research by Albert Mehribian, a professor at the University of California, Los
Angeles, upon meeting someone for the first time we form an opinion of them within the
first 30 seconds.
• Apparently 52 percent of men and 64 percent of women claim they perform better at work
when they look good.
• "We believe if a person is disciplined in one area, they are disciplined in many. These are
the people we hire in our businesses, we promote them, we reward them and we have
high expectations of them because of the perception they are more capable.“ Etiquette
expert Anna Musson
• It helps create positive perception and image building

5. Self Advertisement
• In groups identify examples of good and bad advertisements
• Why did you like or disliked the Ad
• Seat department wise
• Create an Ad for your department

6. DRESS ETIQUETTES

7. Men
• Conservative suit - two piece suit & tie, conservative & solid color.
• Long sleeve shirt.
• Avoid bow ties. Wear a conservative tie.
• Dark shoes & dark socks.
• Make sure beards and mustaches are well-trimmed and look professional.
• Get a haircut. A short and conservative style is best.
• Do not wear any earrings.

8. Good for
Corporate Gathering
A bit Casual

9. CORPORATE FORMAL ATTIRE CORPORATE CASUAL ATTIRE

10. CORPORATE ATTIRE

11. SHIRTS
As a rule, the simpler the better.
Colors: White, off-white, pale, and blue shirts are preferred;
though you may wear dark-colored shirts too.
(given below are the colors preferred by professionals).
It is important to button up your shirt till the collar button

12. SHIRTS:
Do not wear
CHECKS.
THICK STRIPES

13. TROUSERS:
They should preferably be dark though you may wear beige with a
dark-colored shirt.
Try to have at least one pair of black trousers.
Trousers may or may not
have pleats

14. It may be wise to avoid ties with
images and designer logos
TIES
To play it safe choose a traditional silk tie,
No loud colours or patterns.
Given below are some well accepted colours and patterns

15. TIES
Do not enter a professional place
like this
(observe the tie and the shirt
button)
Your tie should co-ordinate with your attire
The knot should be a perfect triangle

16. Women
• Conservative business attire: A dark coat and trousers or a plain
shalwar kameez
• Coat/trouser colors: Black, gray, dark blue
• Shirt colors: white and pastels
• Shalwar Kameez: small, delicate motifs that do not distract.
Sober, light colors are the preferable ones
• Shoes: closed-toed, conservative low heels (max of 2.5 inches)
• Limit jewelry to one wedding ring and one set of earrings

17. You may wear
shalwaar kameez or formal shirt/trousers
You may wear a tunic with a
pair of formal trousers.
Preferably choose small prints or self-colors.
Avoid plunging necklines, sleeveless and tightfitting clothes

18. Personal hygiene
 Personal hygiene may be described as the principle of maintaining
cleanliness and grooming of the external body.
 Failure to keep up a standard of hygiene can have many implications.
Not only is there an increased risk of getting an infection or illness, but
there are many social and psychological aspects that can be affected.

20. Correct Use of Toilet
• Know the location of the restrooms: Familiarize yourself with the location of the restrooms in your workplace. If you are new, ask your colleagues or
supervisor where they are located.
• Follow proper hygiene practices: Before using the toilet, wash your hands with soap and water. After using the toilet, wash your hands thoroughly with
soap and water for at least 20 seconds.
• Be mindful of others: If someone is waiting to use the toilet, try to be considerate and use the facilities as quickly as possible. Avoid talking or using
your phone while using the toilet as it can make others uncomfortable, and avoid talking while entering
• Be mindful on entry and exit: Be considerate about your appearance and actions while entering and exiting the toiletry
• Clean up after yourself: Make sure to flush the toilet after use and ensure that the toilet seat and surrounding area are clean and dry before leaving.
If there is a cleaning product available, use it to clean the toilet seat before and after use.
• Dispose of sanitary products properly: If you need to dispose of sanitary products, use the provided disposal bin, and do not flush them down the
toilet. This can cause plumbing issues and damage the sewer system.
• Alert someone if there is an issue: If there is a problem with the toilet, such as a clogged toilet or a broken flush, inform the relevant authority or
person so that it can be fixed promptly.

21. Health & Fitness
• Get enough sleep
• Eat healthily
• Exercise / Stretch
• Proper breathing
• Maintain good posture
• Manage stress
• Manage weight
• Drink water frequently

23. Social rules
• Golden rule
• Be on time
• Personal space
• Effective conversations
• Avoid gossips
• Use people’s names
• Office environment
• Thank people
• Dining rules

24. Email Etiquettes
• Subject lines
• Audience recipients
• Salutations
• Message (Introduction-body-conclusion-closing)
• Tone
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25. When would you use email?
To send confidential salary information
To address a personal hygiene issue
To get an immediate reply
To settle a conflict between two team members
To request a manual for the new phone system
To recap a conversation about a pending order
To set up a meeting next month
To keep people updated on a project’s status
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26. When would you use email?
To send confidential salary information
To address a personal hygiene issue
To get an immediate reply
To settle a conflict between two team members
To request a manual for the new phone system
To recap a conversation about a pending order
To set up a meeting next month
To keep people updated on a project’s status
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27. Manners mavens
Typing in all capitals in electronic
communications means
(A) Nothing special--typing in all caps is normal.
(B) You are shouting.
(C) It’s OK to forward this message to others.
(D) This message is very important.
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28. Manners mavens
Typing in all capitals in electronic communications means
(B) You are shouting.
Typing in all capitals in online communications is
the equivalent of SHOUTING! Only type in all caps
if you really mean to shout.
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29. Mastering the Handshake

30. The Pull-In

31. The Two-Handed Shake

32. The Topper

33. The Finger Squeeze

34. The Palm Pinch

35. The Limp Fish

36. The Proper Handshake
• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact with
the other person
• Hold your drink in your left hand
to avoid a cold, wet handshake

37. Greeting the Visitor
• Stand up when a visitor enters the room or you are
being introduced
• Shake hands
• For a female client, her prerogative to initiate the
handshake
• Invite the visitor to sit down, then sit down yourself.
• When visitors leave, show them out, to the
reception/elevators.

38. When you are a visitor!
• Don’t be late
• In the office, wait for the host to tell you where to sit
• Put your briefcase/handbag on the floor next to you.
• Last few words – “Thank you, Sir, for your time and attention.
Good day”
• Send thank you note within 24 hours
• If the meeting is less than 30 minutes, politely refuse tea, unless it
arrives unasked
• Politely say No, to an offer of a cigarette

39. Telephone etiquette

40. Pre-call preparation
• Feel good about your work
• Smile
• Have a positive attitude
• Place the receiver of the telephone correctly
• Organize your desk

41. Answering calls for others
• Identify yourself and the company
• Offer assistance in the absence of others
• Do not make commitments for others
• Take accurate messages

42. Hold procedure & Transferring calls
• Seek permission
• Specify the duration
• Explain the reason for the transfer
• Wait for the other person’s response
• Get back to the caller in the committed time frame

43. Telephone Etiquette
Cellular Phones
• Turn OFF cell phones during ALL meetings. (If expecting emergency call,
notify meeting participants in advance.) OR put on a silent mode.
• Cell phone calls should be brief.
• Remove yourself from the presence of
others when making a cell phone call

44. Telephone Etiquette
• Answer promptly (before the third ring if possible).
• Before picking up the receiver, discontinue any other
conversation or activity such as eating, chewing gum,
typing, etc that can be heard by the calling party.
• Avoid all distractions

45. Telephone Etiquette
• Speak clearly and distinctly in a pleasant tone of voice.
• Use hold button when leaving the line so that the caller does not accidentally
hear conversations being held nearby.
• When transferring a call, be sure to explain to the caller that you are doing so
and where you are transferring them.
• Remember that you may be the first and only contact a person may have with
your department, and that first impression will stay with the caller long after
the call is completed.
• If the caller has reached the wrong department, be courteous.

46. • Always give a warm greeting
• Have the courtesy to call before scheduling any appointments/
meeting
• Show interest while others are communicating and maintain proper
distance while communicating
• Listen and then respond with an appropriate tone
• If an employee has not submitted desired work as expected, speak
to him/her with an appropriate tone. Avoid shouting
• Be personable yet professional
• When questioned, be specific and précised
Do’s of Etiquette & Manners

47. • Never chew gum or eat candy or snacks when talking to a customer
• Never smoke on office premises
• Never be late for an appointment/ meeting incase of delay call and inform
• Never show impatience
• Don’t be loud when talking to anyone at workplace even your subordinates
• Avoid unnecessary gossiping and corner talks
• Avoid pulling your clothes, tapping your fingers/ pencil/ scratching or
fidgeting, etc. Standup straight. Be-and act- sensible
• Avoid religious, political, ethnic, linguistic, and racial discussion/
conversation/ communication
Don'ts of Etiquette & Manners

48. Greeting People
Formal Informal Responses
Hello
Good morning
How are you?
How do you do?
How is everything?
Morning
Hi / Hey / Yo
What's up?
How is it going?
How’re you doing?
How are things?
IF GOOD
Great/nice/Fantastic
IF SO-SO
Not bad/so so/
I can’t complain.
IF BAD
Bad/Lousy/
Not good

49. Introducing yourself / People
Introducing yourself Introducing other people
Can/ May I introduce
myself?
My name’s ….
Let me introduce myself.
My name’s … .
Hello. My name is…..?
Can/May I introduce
my friend?
This is … .
Have you met … ?
I would like you to meet
…
I want you to meet …

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