3. LEARNING OBJECTIVES
AT THE END OF TALK, THE PARTICIPANTS MUST BE ABLE TO
DEFINE FEEDBACK
UNDERSTAND THE TYPES OF FEEDBACK
UNDERSTAND THE CHARACTERSTICS OF EFFECTIVE FEEDBACK
UNDERSTAND SOME COMMON FEEDBACK MODELS
UNDERSTAND THE IMPORTANCE OF GIVING EFFECTIVE FEEDBACK
UNDERSTAND THE CHALLENGES OF GIVING EFFECTIVE FEEDBACK
CAN DEVISE FEEDBACK PLANS FOR THEIR LEARNERS
4. Definition
A dialogue process, mostly 2 way in which specific information is
exchanged about student observed performance comparing it to standard
required, given with the intent to encourage and facilitate student to
improve performance
“We all need feedback to grow”
“Criticism in a constructive way leads to success”
“Feedback only if accompanied by remedial actions”
“Feedback like rain must be gentle”
5.
6. Types of Feedback
Formal/ Planned/ Structured Feedback
Beginning of learning process to set goals
At the end – to assess whether goals achieved
Informal/ unstructured/ immediate feedback
In clinics/ depending on situation
7. Written feedback
Group feedback – saves time, no negative impact on individual
360 degree feedback
By peers, patients, other health professionals
Formative and Summative feedback
10. Characteristics of Effective feedback
By senior/ role model/ those who excel in that field
Be gentle and respectful, no threatening
Be timely – as early as possible if not immediate
Be specific to required outcome
Be clear and accurate
Never be judgemental
No prejudice/ bias
Control emotions – if emotions pause then start
Have empathy
11. Use common simple words
Should be regular
Should have follow up plan
Be a good communicator
Be a good listener – allow student self assess
Focus on performance not presentation
SHOULD BE ACCOMPANIED BY IMPROVEMENT PLAN
12. Feedback Tools
PENDLETON MODEL
To engage learner in self reflection
Identify learner needs. Understand his/her desired outcomes first
Tell what was done well
Ask learner what could have been done better
Tell how it can be improved
Action plan for improvement is made
13. SANDWICH MODEL
Praise – criticism – praise
Ask – tell – ask
ECO MODEL
Allow learner to express their feelings
Let the learner decide outcomes
Create a future plan
14. ALOBA MODEL
Agenda Lead Outcome Based Analysis
Learner identifies the agenda
Facilitator tries to ascertain the outcome learner wants to achieve
Tries to plan achieving of outcome
TELL MODEL
Tell the learner the behaviour which needs improvement
Explain the need for improvement
Ask the learner for remedial solution
Help the learner to reach the required solution
15. GENERIC MODEL
What went well
What to continue
What to be stopped
What to be started
EFPO MODEL
self assessment
describe the desired behaviour
Make the student understand the difference between current and desired
behaviour
Elaborate the plan to close the gap
Follow up
17. STEPS FOR EFFECTIVE FEEDBACK
Identify your learner
When and how to give feedback
Where to give feedback
How often to give feedback
How to create safe, non threatening environment for feedback
Steps to be taken for remedial measures
18. Presentation skills – content, voice, presentation, post presentation
discussion
Lab work – steps followed, work habit and attitude, safety adherence
Written or oral exam
What the question was looking for
What went well
What could be improved
Steps for improvement
19. Why feedback
Drives improvement
Motivation
Reflection on learners strengths and desired outcomes
Reduce errors
Make learner aware of correct practices
Self realisation
Growth of both learner and facilitator
20. Challenges in giving effective feedback
Time lag
Vague, not specific
Lack of training of health professionals
Lack of time
Hierarchy/ ego issues
21. GROUP ACTIVITY
SCENARIO 1
Dr X, a senior professor is observing a medical student taking history of a
patient with pain abdomen
The student has covered all the steps of history taking well but was
shouting at the patient and relatives, behaving badly
Plan feedback session
Which feedback model
22. SCENARIO 2
Student Y failed in pathology practical exam but did well in theory
Plan feedback
Steps of feedback
Which model?
23. FEEDBACK IS A OIL OF ENGINE
(ASSESSMENT) WHICH DRIVES THE TRAIN ( T
L PROCESS)
THANK YOU
