3rd Annual Lecture to 2nd Year MBA students at CASS Business School, City University, London

2. “ The most important, and indeed truly unique, contribution of management in the 20 th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21 st century is similarly to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker

3. www.knowledge-management-online.com © Knowledge Associates International Ltd. 2009

4. Exponential explosion of Knowledge © Knowledge Associates International Ltd. 2009

5. © Knowledge Associates International Ltd. 2009

6. © Knowledge Associates International Ltd. 2009

7. © Knowledge Associates International Ltd. 2009

8. © Knowledge Associates International Ltd. 2009

13. Progress in 30 years?

15. Knowledge Assets

16. Types of Knowledge Tacit Knowledge Explicit Knowledge

17. Knowledge Transfer Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE

18. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives"

19. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives"

20. Knowledge Asset Management 90m ? 10m 90m 10m MA SA HA FA MA SA HA FA

22. KM Vision Framework 1.Communication Generation 1 2. Collaboration Generation 2 3. KM Processes Generation 3 4.Enterprise Integration Generation 4

23. KM Process 3. Share 2. Store 1. Capture 5. Harvest 6. Best Practice/ Best eKnowledge 8. Measure 7. Best eXperts /C of P 9. Maintain/ Improve KM Process 4. Collaborate

24. Knowledge Management and Web 2.0?

25. Knowledge Management and Mass Collaboration

26. Mobile Knowledge Management

27. http://twitter.com/ronyoung

28. http://km-consulting.blogspot.com

29. http://knol.google.com/k/ron-young

30. www.knowledge-management-online.com

31. Facebook Ron Young

32. © Knowledge Associates International Ltd. 2009 BBC

33. © Knowledge Associates International Ltd. 2009 Step 1 Get people talking

34. © Knowledge Associates International Ltd. 2009 Step 2 People Finder

35. © Knowledge Associates International Ltd. 2009 Step 3 Get Blogging

36. © Knowledge Associates International Ltd. 2009 Step 4 Use Wiki’s

38. Timeless Business Principles Productivity

39. Timeless Business Principles Productivity Relations

40. Timeless Business Principles

41. Timeless Business Principles Productivity Relations Quality

42. Timeless Business Principles Productivity Relations Quality Knowledge

43. Why? Productivity Relations Quality Knowledge

44. Why?

45. Timeless Business Principles Increase Sales

46. Timeless Business Principles Increase Sales Reduce Costs

47. Timeless Business Principles Increase Sales Reduce Costs Increase Profit/Value

48. Timeless Business Principles Increase Sales Reduce Costs Increase Value Knowledge

49. People & Knowledge Sharing

51. KM Principles Trust

52. KM Principles Communicate Trust

53. KM Principles Communicate Learn Trust

54. KM Principles Communicate Learn Share Trust

55. Timeless, Changeless Business Principles (Business Wisdom)

56. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies

57. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies = extraordinary value

60. “ The Web has radically and fundamentally changed the economics, processes and tools of knowledge"

61. Knowledge Asset Auditing?

62. Knowledge Portal www.eol.org

64. New Knowledge Organizations on the Web

65. New Knowledge Organisations on the Web

66. New Knowledge Organizations on the Web

67. New Knowledge Organisations on the Web

68. New Knowledge Organizations on the Web

69. New Knowledge Organizations on the Web

70. New Knowledge Spaces on the Web

71. Virtual Team Meetings

72. Virtual Team Meeting

73. Virtual Team Meetings

74. Electronic Whiteboards

75. Virtual Team Meeting

76. Virtual Team Meeting

77. Virtual Team Meeting

78. Virtual Training Centre

79. Virtual Training Centre

80. Virtual Training Centre

81. Virtual Training Centre L1

82. Virtual Training Centre L2

83. Virtual Training Centre L3

84. Virtual Library

85. Virtual Library

86. Virtual Library

87. Virtual Knowledge Spaces

88. Virtual Knowledge Spaces

91. www.knowledge-management-online.com [email_address] twitter & facebook ronyoung

93. Old Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE

94. New Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore An Ocean of Knowledge A Sky of Information