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The Future of Work


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The future of work is about more than technology. It’s about employees, managers, the company, and technology. This presentation takes a look at all of these areas from the past and compares them to what the future should and will look like. Leaders at organizations around the world are exploring how the changes in behavior and technology are impacting the way we work and this provides some context around those changes. Chess Media Group works with and has relationships with some of the world’s largest and most forward thinking companies. This presentation is based on observations and discussions with those companies.

Published in: Business

The Future of Work

  1. 1. The Future of Work Jacob Morgan Principal of Chess Media GroupAuthor, The Collaborative Organization
  2. 2. Slides, Case Studies, and Strategy• Around a dozen in-depth case studies• State of Enterprise 2.0 Collaboration Report• Unique strategy resources to help you with collaboration efforts• Updated Regularly!
  3. 3. • Principal, Chess Media Group• Author of Amazon best-selling book “The Collaborative Organization” (McGraw Hill)• Traveler and Chess Lover!• Blog:• Twitter: @JacobM
  4. 4. The Collaborative Organization• Published July 2012 (McGraw Hill)• First comprehensive guide to emergent collaboration in the workplace• Includes real-world examples, hard data, and contributions from practitioners, and unique models and frameworks• Amazon best-seller• Endorsed by leaders such as the former CIO of the USA, CMO of Dell, Chair of the MIT Sloan Management Review, CEO of Unisys, CMO of SAP, and dozens of others•
  5. 5. Chess was invented in India around the 6th centuryThere are over 1,000 chess openings one can learnThe shortest mate is 2 moves called a “fools mate”8x8 board, 64 squares in total16 pieces on each side totaling 32Goal is to capture the king
  6. 6. The Ultimate PuzzleThe number of possible ways ofplaying the first four moves forboth sides in a game of chess is318,979,564,000There are more possible chessmoves then there are atoms in theentire universeThere are more possible Chessmoves then there are seconds thathave elapsed since the big bang
  7. 7. Shattering what we know about work and everything related to it
  8. 8. Work= Activity in which one exerts strength or faculties todo or perform something (actual synonyms: drudgery,struggle, daily grind) Company= A chartered commercial organization or medieval trade guild (actual synonyms: club, crew, gang)Manager= Someone who controls all or partof a company (actual synonyms: slave-driver,boss, zookeeper) Employee= A person working for another person or business for pay (actual synonyms: cog, servant, slave)
  9. 9. How would you find 10 red balloons spread out through the US?
  10. 10. A team from MIT used social media to do it in around 9 hours
  11. 11. Future: • Employee • Manager • Company • Technology
  12. 12. Employees of the Past Climbing the ladderA cog Disengaged Feels stuck Not connected
  13. 13. Easy to find information Join/create Learn and communities growYou control Live a moretechnology public life YOU Engage with Use multiple others devices Easy to learn Connect and teach with people others
  14. 14. Employees of the future• Cultivate passions• Engage with communities• Find and share information• Learn and grow at will• Always connected• A teacher and a student• Maybe not a manager but a leaderAre you ready for him?...
  15. 15. Managers of the past• Lead by fear• Command and control• Semi-annual reviews• Not open and transparent• Managers make the decisions• Knowledge is power, keep it to yourself• Run companies like an army
  16. 16. Managers of the future• Listen to the voice of the employee (and the customer)• Distributed decision making and employee feedback• Reliance on collective intelligence• Real-time (or fast) feedback• Break conformity
  17. 17. Companies of the past• Individual contributions • Focus on inputs (time in office)• and recognition • Fragmented• Hierarchical • Email and intranet centric• Promote highest earners • Pushes messaging
  18. 18. Companies of the past
  19. 19. Companies of the future• Reward collaborators• Transparent and distributed• A connected and engaged workforce• Focus on outcomes (work where you want)• Allow employees to take their own paths• Intra/Entrepreneurial• Look at the employee experience
  20. 20. Technology of the past • Not social or collaborative • Do not focus on the network and connections • Built around legacy capabilities • Is not a platform to build on • Lack of depth and breadth • Controls the users • Rigid and not adaptable • Individual oriented
  21. 21. Technology of the future• “Smart” platforms• Controlled by the users• Network and group oriented• Heavily reliant on mobile/virtual• Integrated geo-location• Focus on the cloud• Danger of the “invisible hand”• Rigid and not adaptable• Individual oriented
  22. 22. The new “foreign” way to work
  23. 23. How can organizations adapt to thechanges in behavior and technology?
  24. 24. The only thing businesses can be certain of is uncertainty.In that type of environment companies that connect andengage their employees and information will win.
  25. 25. Questions?Jacob MorganPrincipal, Chess Media GroupAuthor, The Collaborative“…Jacobs book guides leaders on how to develop strategies tobuild this type of a Collaborative Organization.‘Vivek Kundra, Former Chief Information Officer of the UnitedStates of America“…Jacob’s book is a valuable strategic guide to help leadersdeploy emerging collaboration technologies and strategies to"get there.“Jonathan Becher, CMO, SAP"A valuable strategic guide for organizations looking to tap thepower of new social and collaborative tools to create moreconnected, engaged, and successful organizations."Ed Coleman, Chairman and CEO, Unisys Corporation