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Productive Training and Education Consultants To develop skills/motivation/teamwork among employees
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Company Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems, Challenges, Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What they did ,[object Object],[object Object],[object Object],[object Object]
The Managing Director ,[object Object],[object Object],[object Object]
The terms of the retreat ,[object Object],[object Object],[object Object],[object Object]
Trainers retreat Day 1 ,[object Object],[object Object],[object Object],[object Object]
Trainers retreat Day 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Urgent review meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trainer retreat day 3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building trust and knowledge sharing
Fear  vs  Trust ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KM Principles - Trust Trust
"Trust is the lifeblood of an organization and is the highest form of human motivation.  People work together most effectively when they trust each other" Stephen Covey  'The Seven Habits of Highly Effective People'
KM Principles - Communicate Trust Communicate
"Open Communications increases confidence, builds Trust, and naturally leads to a desire to co-operate and collaborate" Communication - the exchange of information Collaboration    - creating synergy, shared understanding    and innovating together
KM Principles - Learn Trust Communicate Learn
"Rapid Learning increases competence, builds greater Trust, and  naturally  leads to a desire to share"
KM Principles – Share Knowledge Communicate Learn Share Knowledge   Trust
KM Virtuous Circle Communicate Learn Share   Trust
PTEC Competency Development ,[object Object],[object Object],[object Object],[object Object],[object Object]
PTEC Competency Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effect on PTEC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Epilogue – One Year Later ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why it worked (KSF’s) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Risk Factors ,[object Object],[object Object]
[object Object],[object Object],[object Object]
KM is for everyone

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Km for sm es ptec case study ron young

Editor's Notes

  1. Key Messages: Transition:
  2. Key Messages The process of renewing knowledge is at least as important as the content. One of the best ways of renewing is by sharing   Transition
  3. Key Messages A predominantly trust based culture is a fundamental prerequisite to building an atmosphere where people will feel confident in sharing their knowledge.   Transition That brings us to the first of our underlying principles of KM.
  4. Key Messages First principle is trust   Transition Here is what the writer Stephen Covey (who wrote the book the “Seven Habits of Highly Effective People”) had to say about trust   Further Reading The Seven Habits of Highly Effective People - Stephen Covey, Simon & Schuster, ISBN: 0-671-70863-5
  5. Key Messages Build trust both within the organisation and with your key outside stakeholders.   Transition Based on a trusting work environment, the next most important principle of KM is Communication
  6. Key Messages Use technology to support, encourage and enhance frequent and wide exchange of views. Feedback is a crucial part of the process.     Transition As far as communications are concerned we can say that. ...
  7. Key Messages Emphasise difference between communication and collaboration.     Transition Once we have good trust and communication the next KM principle is to learn as fast as possible.
  8. Key Messages Learning as fast as possible allows us to use the knowledge gained to substantially improve our behaviour and performance.         Transition
  9. Key Messages Rapid learning increases competence and trust.     Transition And so we come to our final principle for KM companies
  10. Key Messages Share as widely and as quickly as is appropriate     Transition We now have the building blocks of the principles for KM Organisations. A better way of showing these blocks is as a virtuous circle.
  11. Key Messages Virtuous Circle. The key point in all of the principles is education.     Transition We have now looked at our links to the business objectives.
  12. Key Messages: KM is a new holistic discipline There are many approaches to KM KM is for everyone Transition: Having gained a better understanding of the different perspectives of knowledge and KM we can see that knowledge is becoming a very important part of organisations that requires to be managed.