1. 1 / 7
Bastiaan Le Compte / IT-Business Bridge-Builder, Developer
I am Bastiaan Le compte, all-round freelance IT / business consultant offering
over 30 years of professional experience; father of two bright young kids; after-
hours musician and passionate about air travel, languages and reading anything
I get my hands on.
bastiaan.lecompte@outlook.com
be.linkedin.com/in/bastiaanlecompte
Living in Belgium
Cell phone: +32 (0)477 443 441
Project location preferences: (Brussels), parts of East/West-Flanders, Brabant Wallon,
Vlaams Brabant and Northern France. Travel possible.
Areas of Expertise
 Business Analysis
 Functional Analysis
 International Business Consulting
 Project Management (Partial)
 Business Process Analysis and Design
 Data Analysis and Database Design
 Risk and Compliance Process Design
 IT Security and Risk Management (ISRM) Audit Assessment
 User Access Control (IAM, RBAC, SoD)
 International Team Leading (Customer Care, High-Level Tech Support, Retail Sales)
 International Migration and Roll-Out Supervision and Monitoring
 Desktop and web development (MS-Access VBA, HTML5, PHP, MySQL)
 Cross-platform mobile development (C# .NET, Xamarin)
 Direct marketing, social marketing
Market Segments
 Automotive
 Energy
 Financial
 Maritime
 Pharmaceutical
 Industrial Production
 Retail Distribution
 Telecommunications
Companies I Have Had The Pleasure of Working With

2. 2 / 7
Dual Business / ICT-Oriented Education
 ITIL V3, Prince II foundation – ILX (2014, self-study)
 Six Sigma / Lean introduction (2010, self-study)
 UML 2.0 basics (2009, self-study)
 UML basics (2003, self-study)
 ITIL, Project Management (2002, self-study)
 Bachelor, Major Computer Science – European University (1985)
 Bachelor of Business Administration (BBA) – European University (1984)
Language Proficiency
 Dutch: mother tongue
 French: fluent
 English: fluent
 German: basics
Soft Skills
 Team leader, supervisor (migrations, roll-outs, customer support, IT helpdesk)
 Business- as well as ICT-oriented, no-nonsense bridge-builder
 Easy communicator at all business and technical levels
 At ease as part of multicultural and international teams of any size
 At ease working independently
 Analytical, systematic, methodical, problem-solver
 Self-motivator and result-driven, fast learner, stress-resistant
Business Skills
 (Partial) Technical Project Management, incl. RFI/RFP and vendor negotiations
 Business analysis, incl. scoping, requirement elicitation, as-it, to-be, gap
 Multi-level, multi-product support structure feasibility study creation
 Functional analysis, incl. requirements, UML / BPMN diagramming, use cases, UAT
 Data analysis, quality control, process design and enhancement
 Audit assessment and management dash boarding / reporting
 International business consultancy, incl. building a retail distributor network
 International online business creation, incl. multilingual coaching and training
 Customer care department social marketing
Technical Skills
 Access control, incl. IAM, RBAC, business / IT role modeling, SoD mitigation
 JIRA, HP Quality Center, Remedy, Topdesk usage
 All MS Windows / Office versions, SAP, Citrix, Documentum
 MS Visio (BPMN), MS Project basics
 Cross-platform mobile app development (C#.NET)
 MS Access, Excel, VBA, MS SQL Server development
 MS AD, MS User Manager, MS domains and local / global access group management,
SUN Identity Manager, RACF
 Web development (HTML5, CSS, JavaScript, AJAX, XML, MySQL, PHP, MySQL, e107 CMS)
 Cross-platform mobile development (C# .NET, Xamarin)
 Hardware / software client-server installations, incl. Windows / Exchange Server, VM-Ware
 Linux client / server installations (Debian, OpenBSD, Redhat, Ubuntu)
 IBM and Data General mainframe operations, scripting, development (CLI, CICS, COBOL)

3. 3 / 7
Key Projects
Project Business Analyst Data Quality
Description Support major application migration project
Customer Elia
Timing April 2016 – October 2016
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 Business process modeling.
 Data Quality Management
Project Business Process Engineering e-Commerce / e-Marketing
Description Create and maintain e-Commerce retail processes, e-Commerce testing.
Customer Colruyt Group
Timing 2015-2016 (6 months)
Role Business Process Analyst
Responsibilities
/ Tasks
/ Deliverables
 Create business work instructions and process flows.
 e-Commerce website regression testing.
Project Production Software Development and Maintenance
Description Development and maintenance of proprietary production management software
at several Beaulieu sites (Belgium, France); mobile cross-platform business app
development at Global Income Strategy.
Customer Beaulieu International Group; Global Income Strategy
Timing 2014-2015 (9 months)
Role Analyst-Developer
Responsibilities
/ Tasks
/ Deliverables
 Maintain existing MS Access / VBA / MS SQL Server software and develop
new functionalities for industrial textiles production management.
Project Risk and Compliance
Description Redesigning and completing the Risk and Compliance business processes.
Customer GlaxoSmithKline
Timing 2013-2014 (9 months)
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 As-is and to-be risk and compliance analysis.
 Security process design and enhancement (Visio, BPMN).
 Global and local standard operating procedure (SOP) writing
(Documentum).

4. 4 / 7
Project Master Data Cleanup and Alignment
Description Organizing the cleanup of the Belgian HVAC network data in three master
databases by their respective owners, while assigning one of the databases as
the new “Master” and aligning the other two with it. Analyzing and (re)designing
data entry processes.
Customer Elia
Timing 2012-2013 (10.5 months)
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 As-is and to-be analysis for master data alignment and cleanup.
 Data entry and maintenance process analysis and (re)design BPMN).
 Data cleaning and alignment owner follow-up and steering (interviewing).
 Reporting and follow-up tool development (MS Access, VBA, SQL Server).
Personal comments from my Manager, Mr S. Stroobants: “Working with Bastiaan, in our
data quality and migration project, was a real pleasure. Thanks to his drive, the developed
tool became a useful instrument in business processes. If there will be a new opportunity
to work together, I won't hesitate.”
Project IAM System Modeling
Description Introducing / updating asset (system, shared drive, etc.) roles company-wide.
Customer BNP Paribas Fortis
Timing 2010-2011 (13.5 months)
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 ICT asset permission definition and management (organizing interviews,
workshops).
 Company-wide asset inter-dependency analysis and diagramming Visio).
 IAM, RBAC and SoD-based operational runbook modeling and design.
 Verification and reporting through SQL Server query design.
Project Workflow Management
Description Introducing workflow management software for managing multiple insourced /
outsourced customer care teams.
Customer NewellRubbermaid
Timing 2010 (10.5 months)
Role (Partial) Project Manager, Team Leader
Responsibilities
/ Tasks
/ Deliverables
 Technical project management, incl. market analysis, RFI/RFP, budget
estimation, vendor negotiations and final purchase decision.
 EMEA tech support team leading (insourced / outsourced teams in Belgium,
Netherlands, Hungary and South Africa).
 Global contact center data analysis and social marketing.

5. 5 / 7
Project International Online Business Development
Description Creating and providing tools and training for personal / small business
development.
Customer Global Income Strategy
Timing 2009 (12 months)
Role Business Analyst, Functional Analyst, Business Consultant
Responsibilities
/ Tasks
/ Deliverables
 Business analysis concerning online/offline small business e-commerce
solutions.
 Functional analysis (UML), developing and testing of web solutions.
 Online marketing, global multilingual end-user training and coaching.
Project Security Administration Business Modeling
Description Introduction of Role-based access control (RBAC) for several major applications.
Customer Proximus
Timing 2007-2008 (14 months)
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 Central user access management SUN Identity Manager); Segregation of
Duties (SoD) application modeling, including scenarios / use cases.
 Auditor and user community data gathering (interviews, workshops),
processing and reporting.
 Data analysis tool development (MS Access / VBA).
Project ISRM Audit Assessment
Description Gathering audit assessments and producing management dashboards and
reporting; business process modeling.
Customer Fortis Bank
Timing 2007 (4 months)
Role Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 Gathering audit assessments for IT Security and Risk Management (ISRM),
through interviews with department heads.
 Making sure all owners provided information in a timely manner.
 Management dashboard and audit report creation.
 ISRM department’s business process (re)modeling BPMN).
 MS Access / VBA audit follow-up tool enhancement.
Project User Access Backlog
Description While Axa-Tech was in the process of concentrating its different user access
teams into one new team, a permanent backlog of user access request started
to build up. Together with several others, I was asked to eliminate it.
Customer Axa-Tech
Timing 2006 (5 months)
Role User Security Administrator
Responsibilities
/ Tasks
/ Deliverables
 Access rights management (AD, MS User Manager, MS domains and local /
global access group management).
 Analyzing and standardizing existing user access rights.
 Eliminating the permanent backlog of 400 daily open access requests for
6000 users.

6. 6 / 7
Project International Retail Business Building
Description Creating and managing an international team of retailers and business builders
across continents, using the Internet for tool sharing and coaching.
Customer New Europeans
Timing 2003-2006 (20 months)
Role Business Analyst, Functional Analyst, Business Consultant
Responsibilities
/ Tasks
/ Deliverables
 International sales business analysis and process modeling for e-
commerce.
 Functional analysis (UML) and web CMS development
(HTML, CSS, PHP, JS, XML, MySQL).
 Building and managing a team of 75 consultants in 20 countries.
Project International Secure VPN Token Roll-Out
Description New secure VPN tokens and corresponding software were to be deployed to
50.000 EMEA users. I was hired, together with two colleagues, in order to extend
the existing two-man team and make this project phase a success.
Customer Johnson & Johnson
Timing 2003 (3 months, project phase II)
Role Supervisor, Trainer, Tester
Responsibilities
/ Tasks
/ Deliverables
 Supervising local PKI token deployment teams and enforcing procedure
compliance within Johnson & Johnson companies.
 Providing local PKI token loading training, testing procedures.
 Assisting local helpdesks with client software deployment.
 Required travel within EMEA.
Personal comments from the Project Manager, Mr D. Davies, to the team: “Please accept
my personal thanks for all the hard work and effort over the last few months, which has
achieved what a lot of people thought impossible not so long ago.”
Project Multi-Level Multi-Product Support Restructuring
Description Feasibility study concerning the streamlining of all support structures and levels
for 21 banking products and 45.000 users.
Customer Isabel
Timing 2001-2003 (17 months)
Role Assistant Manager Tech Support, Business Analyst
Responsibilities
/ Tasks
/ Deliverables
 Assistant technical support Manager and 3rd
line support team leader.
 Support structures business and process analysis (As-Is).
 Writing a streamlining feasibility study (To-Be), including a proposal to
apply ITIL.

7. 7 / 7
Project Standard Secure Banking Client Platform Migration
Description The bank’s standard client platform was to be migrated to Windows NT / Banyan
Vines networking, taking into account existing application Y2k and hardware /
software compatibility. I was one of six external consultants who managed the
transition for a total of 300 bank departments and several thousands of users.
Customer Fortis Bank
Timing 2000 (6 months, till end of project)
Role Supervisor, Trainer, Tester
Responsibilities
/ Tasks
/ Deliverables
 Preliminary client hardware / software / security/ OS configuration and
compatibility analysis.
 External / internal developers / installation teams / user coordination.
 Post-migration analysis and issue resolution coordination.
Project Automotive Client ERP Software Pilot and Roll-Out
Description Roll-out preparation and roll-out of externally purchased ERP software at all
Belgian DaimlerChrysler sites, Belgium being the worldwide pilot.
Customer DaimlerChrysler
Timing 1999-2000 (14 months)
Role Trainer, Tester, Support
Responsibilities
/ Tasks
/ Deliverables
 Testing, training and on-site second line support for European ERP pilot.
 Use case development and execution (User Acceptance Testing).
 MS Windows 2000/Exchange 5 server installation/configuration.
Project European Second Line Application Support Centralization
Description All European i-Series machines being centralized in Belgium, the application
support structure was overhauled at the same time, as were user accesses.
Customer Baxter
Timing 1995-1998 (4 years)
Role International Second Line Application Support
Responsibilities
/ Tasks
/ Deliverables
 European second line application support on proprietary ERP system.
 MS Access user access reporting tool development, linked to IBM AS/400
(i-Series).
Project Automotive Client Software Pilot and Roll-Out
Description Roll-out preparation and roll-out of proprietary automotive warehousing and
marketing software at all Belgian sites, Belgium being the worldwide pilot.
Customer Mercedes-Benz
Timing 1990-1995 (3+2 years)
Role Project Manager Assistant, Trainer, Tester
Responsibilities
/ Tasks
/ Deliverables
 Assistant to the Project Manager for pilot and national roll-out of new
automotive warehouse management and marketing systems.
 Responsible for automotive direct marketing campaigns.
 Use case development and execution (User Acceptance Testing).
 Sophisticated real-time warehouse simulator development.
 Data analysis and correction in all Belgian spare parts warehouses.