2. Don’t miss calls during a business
disruption with Inbound Services
Presenters Name Upper/Lowercase
Department

3. Agenda
What’s the issue?
What are Inbound services?
What numbers can I have on Inbound?
What features does Inbound offer?
Q&A

4. What’s the issue?
How do you prevent missing customer calls during any
kind of business disruption?
– Major: Flood, fire, terrorist attack..
– Minor: Circuit failure or fault, severe snow…
How can you continue to provide seamless customer
service?
If you can’t answer calls during a business disruption can
you enable callers to leave a message?

5. What is Inbound?
A feature rich call management service
Inbound services enable your business to manage incoming
calls in a way that suits both you and your customers,
providing:
A better customer experience
A more resilient business
A more effective organisation

6. How Does Inbound Work?
Inbound number sits on Gamma Network and delivers to a
designated destination number
1 Caller dials Inbound number
2 Inbound platform performs lookup to establish
where it should deliver the call
3 Call is delivered seamlessly to caller

7. What is Inbound……
What is inbound
• A ‘Number Translation Service’
1 Caller dials Inbound telephone number
Inbound number sits on Gamma Network and
2 delivers to underlying PSTN/ISDN or PABX PABX
Call is delivered seamlessly to underlying
3 number
4
Instant ‘Disaster Recovery’ plan control
4 via web portal or mobile phone app YOUR ‘DR’ SITE
Analogue Analogue
/ISDN / Gamma Network /ISDN /
Mobile Lines Mobile Lines
PABX PABX
1 2 3
YOUR CALLER Access YOUR EQUIPMENT
Gamma Service/ Network Access

8. What is Inbound……
What is inbound
• A ‘Feature or Service bolt-on’ to an existing phone service
•Auto Attendant
1 Caller dials Inbound number
•Voicemail
•Voicemail to Email/Alerts
2 Network Platform applies the Inbound
Feature, i.e. call recording / v/m to email etc
2 •Call Recording
•Call Queuing
Call is delivered seamlessly to underlying •Divert – when busy
3 number •Advanced call Stats
Analogue Analogue
/ISDN / Gamma Network /ISDN /
Mobile Lines Mobile Lines
PABX PABX
1 3
YOUR CALLER Access YOUR EQUIPMENT
Gamma Service/ Network Access

9. What numbers can I have on Inbound?
Port your existing number*
Non Geographic: 08, 03
Geographic: 01, 02

10. Example

11. Example

12. Email Notifications Of Missed Calls
Email alert on no answer/busy
Individual & copied email addresses
Alert includes CLI of caller/time/date/day
Notify me when I miss calls

13. Distribute Calls And Create A Hunt Group
Hunt on busy/no answer
Define last resort ‘end of hunts’ action

14. Separate Business Continuity Call plan
Pre build & test business continuity
Invoke & revoke DR plans instantly

15. Queue Calls At Busy Times
3 second refresh View key metrics
See who is waiting in the queue and
how long they have been waiting

16. Direct Callers Through An IVR
9 option IVR
Up to 3 layers
GIVE THE CALLER OPTIONS
INITIATED BY KEY PRESS
ON HANDSET
Enforce with repeat prompts
Personalised announcements
– easy upload via mp3/wav file format

17. Record Some Or All Calls
On demand/all calls
or % recording
On demand records
entire call
Secure online retrieval
Up to 6 months storage

18. Pricing Structure

19. Why Choose Inbound Services From XXX
Easy to configure call plans – drag and drop
No lead times
Easy to manage and administer
Build a solution that meets your needs
Combine with Gamma SIP for added Business Continuity
Choose from 3 pre-defined products or build your own
solution

20. Q&A
Contact details
www.getinbound.co.uk

21. THANK YOU
Email:
Telephone: