FOS

1. ROOMS

2. CHAPTER FOCUS POINT
Demonstrate effective communication related
to product and service information provided at
the front office
a) Describe types of room and its facilities
b) Classify types of room rates
• Rack rate
• Corporate rate
• Airline rate
• Group rate
• Commercial rate
• Package rate
• Government rate
• Half-day rate
• Complimentary rate

3. CHAPTER FOCUS POINT
c) Identify factors affecting room rates
– Size of the room
– Room location and view
– Breakfast charges
– Amenities
– Guest services
d) Apply room management and
operation procedures in any hotel or
commercial facilities

4. TYPES OF ROOM AND
ITS FACILITIES

5. TYPES OF
ROOMS

6. TYPES OF ROOMS
TYPES OF
ROOMS
SUITE
DELUXE
SUPERIOR
STANDARD
ECONOMY

7. Suite
• Suite is the most expensive room in a hotel.
• Usually suite is larger than a normal room.
• This type of room is geared to the needs of
wealthy people and VIPs.
• The furnishings and fixtures are expensive
and exotic.
• Normally suite has a king-size bed and
consists of two or more rooms, kitchenette
and conference room.
• Suites often have beautiful view or scenery
and the best available location.
TYPES OF ROOMS

9. Deluxe
• This type of room normally represents the
maximum rate charged by the hotel for a
regular size sleeping room.
• Normally the standard and size of the rooms
and facilities offered are suited to the special
needs of the business clientele.
• Bedding includes queen or king-size bed.
• The room has a considerable high level of
comfort, furnishings and décor, and its location
is the next best available.
TYPES OF ROOMS

11. Superior
• Generally it represents the moderate or
medium rate type of room.
• Bedding includes a double, queen or king-
size bed.
TYPES OF ROOMS

13. Standard
• Normally represents the hotel’s minimum
rate for a regular-size sleeping room.
• Typically bedding consists of one or two
double beds, a queen or twin beds.
TYPES OF ROOMS

15. Economy
• Rooms offered at this category might be
reserved for overflow situations, discounted
rates or special promotions.
• It is usually priced below the normal
minimum rate and has certain drawbacks
such as undesirable location or small floor
plan.
TYPES OF ROOMS

17. ROOMS
FACILITIES

18. • The basic accommodation consisting
only of a room with a bed, a cupboard,
a small table and a washstand.
• Nowadays, rooms has largely been
replaced by rooms with modern
facilities which including en-suite
bathrooms and air conditioning or
climate control.
ROOMS FACILITIES

19. • Additional common features found in hotel
rooms are a telephone, an alarm clock, a
television, a safe, a mini-bar with snack
foods and drinks, and facilities for making
tea and coffee
• Luxury features include bathrobes and
slippers, a pillow menu, twin-sink
vanities, and Jacuzzi bathtubs.
• Some hotels offer meals as part of a
room and board arrangement
ROOMS FACILITIES

20. Guestroom Amenities
Stationery
Postcard
Pen
Laundry bag
Complimentary coffee or tea, sugar and powdered creamer
Chocolate or mints provided with turndown service
Television programmed guide
Coffee or tea maker
Hanger
Blanket
Pillow and pillow case
Ironing board / iron
Refrigerator/Mini bar
ROOMS FACILITIES

21. Guestroom facilities
Bathroom Amenities
Facial soap
Bath soap or shower gel
Shampoo
Shower cap
Sewing kit
ROOMS FACILITIES

22. TYPES OF ROOM
RATES

23. ROOM RATES
ROOM
RATE RATE
COMMERCIAL
RATE
GROUP
RATE
GOVERNMENT
RATE
HALF-DAY
RATE
COMPLIMENTARY
RATE
RACK RATE 1
CORPORATE
2
AIRLINE RATE
3
4
5
PACKAGE 6
RATE
7
8
9

24. Rack rate
• The highest room rate charged by the
hotel
• It is the hotel’s normal room rate, which
means a standard rate for the room, with
no meals, discounts, or reduction.
• Do not necessarily produce the most
income for the hotel
ROOM RATES

25. CORPORATE RATE
• Offered to the businesspeople staying in the
hotel
• Can be broken down into businesspeople
who are frequent guests ( a specific number
of visit per week or per month)
• Employees of a corporation that has
contracted for a rate that reflect all business
from the corporation.
ROOM RATES

26. Airlines Rate
• It is a special discounted rate for the crew
of one or more airlines that offer certain
volume of business throughout the year
on a consistent and continues basis.
ROOM RATES

27. Group and Tour Rate
• This is a discounted rate for an organisation
that has a large block of rooms.
• For group bookings, a 20 or 25 per cent
discount of the normal room rack rate might
be offered when it quotes a rate.
• A tour operator might also be offered
discounts by the hotel, in return for a
commitment to purchase a minimum
number of rooms over a set period of time.
ROOM RATES

28. Commercial Rate
• Room rate for businesspeople that
represent a company and have infrequent
or sporadic patterns of travel.
• Major segment of hotel guest- warrant a
special rate.
• Example: Hiltons’ hotel – Hilton Honors, a
card issued and valid for each visit. After
specific number of visit- get free room-night
ROOM RATES

29. Package Rate
• This is a set rate that is offered to the public
in conjunction with other services.
• For example, a football package that
includes accommodation, tickets to the ball
game and transportation to the stadium.
• Other popular packages include
honeymoon, weekend and New Year’s
packages.
ROOM RATES

30. Government Rate
• A negotiated discounted rate with
government bodies for their travelling
officials and foreign visitors.
• When government officials travel for
official work, they are given a travel
allowance to cover their meals, hotel and
other out-of-pocket expenses.
• A hotel interested in catering to this
segment, they may quote room rates that
match to government servants travel
allowance.
ROOM RATES

31. Half-day Rate
• A room rate based on length of guest
stay in a room
• Applied to guest who use a room for
three or four hours a day
• Not overnight – 1p.m to 5p.m
• To rest after sightseeing or shopping or
between flight.
• Room usually will be rented again that
evening
ROOM RATES

32. COMPLIMENTARY RATE
• No charge to the guest.
• The management of the hotel reserve the
right to grant comp rooms for various
reasons.
• Guest who are part of the hotel’s
management hierarchy or personnel group
may receive comp room as a fringe benefit.
• This rate does cost the hotel, but cost
usually outweighed by the goodwill
generated.
ROOM RATES

33. FACTORS
AFFECTING ROOM
RATES

34. FACTOR
AFFECTING
ROOM
RATES
Size of the
room
Room
location
and view
Breakfast
charges
Amenities
Guest
services
FACTORS AFFECTING ROOM RATES

35. SIZE OF THE ROOM
– Mostly, 6-star and 5-star hotel which
provide a room with living hall The bigger
size of the room, the room rates will be
higher.
FACTORS AFFECTING ROOM RATES

36. ROOM LOCATION AND VIEW
– The location also plays an important role in
determining the room rate.
– Hotel in a city centre or business centre,
near places of tourist interest or a scenic
locales would have a higher rate.
– Rooms with a better view would have
higher charges as compared to rooms facing
a parking lot or a noisy commercial street.
FACTORS AFFECTING ROOM RATES

37. BREAKFAST CHARGES
– A hotel which provide breakfast as their
complimentary meals usually will charge
their room rates more than a hotel that
only provide a room without breakfast.
– Normally, hotel that provide breakfast, they
already counted the expenses of meal with
their room charge. That is why their room
rate will be more than a hotel that only
provide a room.
FACTORS AFFECTING ROOM RATES

38. AMENITIES
– A hotel offering extra amenities than usual
such as slipper, bathrobe and etc inside the
room will charge a higher room rate
comparing to hotel with limited services.
– Besides, a hotel which do not provide any
amenities inside the room will charge a
lower room rate.
– Some of the hotel which do not provide
any amenities inside room, make a
different charge if the guest wants their
amenities
FACTORS AFFECTING ROOM RATES

39. GUEST SERVICES
– The level of services offered by a hotel
determines the room rent to a large extent.
– A hotel offering the best of services like spa,
gymnasium, banquet halls, specialty
restaurant will charge a higher room rate
comparing to hotel with limited services.
– The guest and staff ratio would be higher in
5-star hotels as they provide more
personalized guest services.
FACTORS AFFECTING ROOM RATES

40. ROOM
MANAGEMENT
AND OPERATION
PROCEDURES

41. – As a frontlines, we should understand and
know how to manage a room
– Managing a room is a way how we allocate
the room to the guest.
– Rooms for prepaid reservations are often
assigned before guests arrive.
– Assigning a room must consider with the
guest request.
– Assigning a room usually will be done floor
by floor to reduce the cost.
ROOM MANAGEMENT AND
OPERATION PROCEDURE

42. THE END