Enhancing Microsoft Teams To Build A Better Digital Workplace
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Today, many organizations have brought the Intranet, or the digital hub of their digital workplace, into Microsoft Teams via Viva Connections. But what else are organizations doing to enhance further, improve upon, and embrace Teams as a hub for not just teamwork, but also corporate communication, social collaboration, networking, and more? Join Microsoft MVP and 2toLead CTO Richard Harbridge as he shares the unique opportunity Teams apps and solutions provide. Be prepared to explore examples, patterns, and practices for how lines of business in any organization can leverage, extend and integrate Teams to create business-oriented solutions.
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Enhancing Microsoft Teams To Build A Better Digital Workplace
- 1. Enhancing Microsoft Teams To Build A Better Digital Workplace RICHARD HARBRIDGE @RHarbridge | MVP & CTO | @2toLead MICROSOFT 365 VIRTUAL MARATHON 2022 MAY, 4 – 6, 2022
- 2. My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead. Richard Harbridge 2toLead Chief Technology Officer & Microsoft MVP Speaker & Author Super Friendly
- 3. What are we hearing? Digital Workplace
- 4. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 5. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 6. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 7. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 8. We work across more silos, teams and orgs. We work with contractors, customers or partners more. Collaborating with external parties is accelerating as are expectations around collaboration.
- 9. Today it’s not only easy to share externally, but the options we have available both improve security while reducing the friction involved. Let’s explore shared channels as an example.
- 10. Today it’s not only easy to share externally, but the options we have available both improve security while reducing the friction involved. Let’s explore shared channels as an example.
- 11. Today it’s not only easy to share externally, but the options we have available both improve security while reducing the friction involved. Let’s explore shared channels as an example.
- 12. Today it’s not only easy to share externally, but the options we have available both improve security while reducing the friction involved. Let’s explore shared channels as an example.
- 13. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 14. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 15. At one point of time being able to collaborate effectively anywhere, at any time and on any device was a bold ambition. Microsoft and vendors have long since realized this, but it has a cost. Collaboration overload People spend 80% of their time collaborating, find 44% of meeting time unproductive Note: Collaboration Occurs Before, During & After Meetings!
- 16. Today Microsoft not only matches this need with great experiences but even adds intelligence to those experiences to improve collaboration further whether for the individual, team or org. Collaboration overload People spend 80% of their time collaborating, find 44% of meeting time unproductive Note: Collaboration Occurs Before, During & After Meetings! Most of the dissatisfaction in meetings comes from not collaborating enough before it, after it, or in a different way during it. Meetings are important but they are often overused and used poorly.
- 17. By leveraging insights from MyAnalytics you can also learn more about your meeting habits. How many calendar invitations do you send last minute? How many do you accept? Collaboration overload People spend 80% of their time collaborating, find 44% of meeting time unproductive Note: Collaboration Occurs Before, During & After Meetings!
- 18. Today Microsoft not only matches this need with great experiences but even adds intelligence to those experiences to improve collaboration further whether for the individual, team or org. Collaboration overload People spend 80% of their time collaborating, find 44% of meeting time unproductive Note: Collaboration Occurs Before, During & After Meetings!
- 19. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 20. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 21. IWs rarely meet new people at their company; when they do meet new people, it’s most often through a formal or informal company event. How many have you had during this pandemic? Limited network 42% of IWs rarely meet new people at their company, managers rarely make those connections
- 22. Empower insights that enable employees to be more connected. Enable employees to extend and strengthen their networks within the organization with solutions that improve retention, connection and engagement. Limited network 42% of IWs rarely meet new people at their company, managers rarely make those connections
- 23. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 24. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 25. New experiences on the horizon
- 27. Personalized, actionable cards within your reach
- 28. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 29. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 30. New experiences on the horizon
- 32. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 33. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 34. New experiences on the horizon
- 36. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 37. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 38. Align work to corporate objectives Microsoft acquired Ally.io – a leading OKR company. Ally's solution aligns people's work with team goals and company mission, giving employees more clarity and purpose. The complete Ally solution will become a new Viva module bringing end-to-end solution for goal management and OKRs. This new Viva module provide individuals, teams, and departments with a central hub to access and update their goals, check-in on progress, and see a shared view of their team's priorities. Ally will also be integrated into the other Viva modules, bringing OKRs and actions seamlessly into the flow of work. Examples include integrating OKRs and goals into the Viva daily briefing to keep your priorities top of mind as you start your day, integration with connections to help everyone connect their work to the company's purpose and mission, as well as services such as Power BI so leaders can make data-driven decisions.
- 39. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 40. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 41. There are plenty of additional Microsoft apps and solutions that further enhance the use of Teams in a workforce whether that be for frontline workers or desk workers.
- 42. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 43. While the Microsoft 365 digital employee experience is comprised of many tools Outlook still dominates as a “me” tool of choice and Microsoft Teams as the “me”, “we” and even “us” tool of choice. Capture notes Team meetings Manage team time Track information & work Manage team tasks Store team files Schedule work dependencies Team instructions Share screen/present Our Integrated Intranet Chat with team members Performance insights Ideate Manage shift-work Community calls + events Video publish & broadcast Organizational behaviour Knowledge and expertise Manage shift-work Leader and manager behaviour Find documents & people Wellbeing & effectiveness My learning Team learning Plus much more!
- 44. The problem isn’t a relationship between these things. It’s that many organizations as volume, velocity and variety increase so do the tools they use.
- 45. The problem isn’t a relationship between these things. It’s that many organizations as volume, velocity and variety increase so do the tools they use.
- 46. It’s not just about Teams being the place where users work with others internally in Microsoft 365, it’s also about how they will use Teams across marketplace tools over time. 700+ apps and counting.
- 47. Changing workforce 35% of the workforce is millennials Surging digital demand Not enough developers The Great Lockdown 42% of US employees working remote 5.2% contraction in the Global GDP more apps will be created in the next 5 years than in the last 40 50% of digital work can be automated with current tech developer shortfall What is driving the demand? 86%of companies struggle to hire tech talent 75% of the 2025 global workforce will be millennials Momentum and demand is building with more need for solutions and integration than ever before. 65% of all app dev will be low-code by 2024. So how does Teams fit into this wave of change?
- 48. Business data is available to everyone, everywhere. This means we need to be able to easily communicate as part of any business process and that business applications are now multiplayer.
- 49. There is a comprehensive strategy from the architecture level to the experience level that is responsible for why Microsoft 365 scales collaboration, compliance and security across applications and solutions. Microsoft Collaborative Apps Device OS UX Microsoft Teams Microsoft Office Components Fluid Framework • Adaptive Cards • Connectors Logic Azure PaaS Power Platform Data Microsoft Graph Microsoft Dataverse Communications Azure Communications Services Identity Azure Active Directory Pro-dev Low/no code Legacy Applications High Maintenance Cost Lower Performance Technical Limitation Worse & Disconnected User Experience Modern Applications More Efficient With Lower Maintenance Cost High Performance & More Scalable More Secure & More Manageable Better & More Integrated User Experiences
- 50. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 51. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 52. ESTIMATED COMPLEXITY Company Communicator for Microsoft Teams Employee Communications Take company communications to the next level with an enhanced company communication experience that enables pushing key messages to people and channels in Microsoft Teams. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 53. ESTIMATED COMPLEXITY Enhancements for Company Communicator Employee Communications Take your company communications to the next level with this powerful enhancement. User experiences, authoring and publishing methods have been improved inside the Company Communications Solution in Microsoft Teams. See A Demo Of This In Action Today 2toLead Solution Discover Another 40+ Solution Ideas In Our eBook
- 54. ESTIMATED COMPLEXITY Services: Time & Expense Submissions Business Process What if timesheets could pro- actively reach out to employees and simplify the process of submission. This approach would require no extra login, no extra app as it’s in Teams where employees already work, with a simplified and improved end- user experience. Learn More About This Idea Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 55. ESTIMATED COMPLEXITY Services: Project Discovery & Project Applications Business Process Enable discovery and capture staff interest in projects. Manage project applications, enable project intake, and simplify team onboarding all in an integrated experience in Microsoft Teams. Learn More About This Idea Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 56. ESTIMATED COMPLEXITY Digital Workplace Directories Organizing the Digital Workplace Navigating sites, teams, communities and enterprise digital workspaces can be a challenge, but with metadata, user-led filtering and effective directory experiences you can solve this challenge. Implement the most important investment for solving governance- related challenges with sprawl while providing a better experience. See A Demo Of This In Action Today 2toLead Solution Discover Another 40+ Solution Ideas In Our eBook
- 57. You will love the way we work. Together. ™ M365Sprawl.com Understand how to solve common Sprawl issues, and how they impact end-users and IT, in our eBook. Download: M365Sprawl.com
- 58. ESTIMATED COMPLEXITY New Employee Onboarding Assistance Employee Onboarding With the New Employee Onboarding Assistance solution new employee checklists, feedback capture and the ability for new hires to introduce themselves using the app are all available. Managers can even approve the introduction and it can be shared with relevant teams. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 59. ESTIMATED COMPLEXITY Icebreaker: Connect Employees Together Employee Networking & Connection Enable employees to extend and strengthen their networks within the organization with virtual or in-person connections that improve retention and engagement. Pair team members up for a meet up every week and let the bot help find an available timeslot for both parties. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 60. ESTIMATED COMPLEXITY Champion Management Platform Adoption The Champion Management Platform enables organizations to adopt, onboard, and maintain Champions, allowing everyone to discover Champions right where they collaborate. Hold organizational-wide tournaments promoting adoption themes and more. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 61. ESTIMATED COMPLEXITY Employee Training & Events Registration Employee Networking & Connection From registration to expressing interest enable employees to engage in training and events while in Microsoft Teams. This can greatly compliment Teams webinars and SharePoint events to meet organization needs. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 62. ESTIMATED COMPLEXITY Staff Check-Ins App Business Process First-line staff in organizations typically need to communicate and check-in with their teams periodically with time-critical updates. With the app, managers or supervisors can get task updates or check-ins from employees on a schedule or an ad-hoc basis. The staff check-in can include real-time location, photos, and notes. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 63. ESTIMATED COMPLEXITY Grow Your Skills App Employee Networking & Connection Grow Your Skills is an app for employees to discover & contribute to gig projects or volunteer activities based on their interest which will help them to acquire new skills or master the ones that they already have right inside teams. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 64. ESTIMATED COMPLEXITY Great Ideas App Ideation This idea routing app enables employees to submit and share ideas beyond the confines of an idea generation campaign with something like Yammer. It provides users with the ability to vote and help highlight the ideas worth further qualification and can further foster an innovation culture. Try It Yourself Today Microsoft Solution Discover Another 40+ Solution Ideas In Our eBook
- 65. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 66. Agenda Intelligent, Connected & Collaborative By Design Ideas To Enhance Employee Experience Planning For The Future
- 67. It’s important to modernize how you approach, plan and support collaboration so that when further changes come your organization is resilient and ready enough to take advantage of them.
- 68. The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35% of value- added collaborations come from only 3% to 5% of employees.
- 69. How the roadmap could be broken down into categories. Facilitate Governance & Responsibly Empower Absorb complexity into management, align with policies, simplify compliance, security and performance. Establish An Effective Foundation Foundational and important work from strategy to architecture that is necessary for continued digital workplace success. Migrate & Modernize Move away from legacy systems into long-term, supported, and more integrated experiences. Foster Collaboration, Connection & Engagement Make it easy and efficient for employees to onboard, teams to work together, from anywhere, to gain insights on what is important and feel included. Improve Communication, Navigation & Search Provide more effective ways to communicate, reduce noise, feel informed, engaged and get their core tasks done with increased efficiency.
- 70. A summary of the initiatives planned over the next 24 months Foster Collaboration, Connection & Engagement Improve Communication, Navigation & Search Migrate & Modernize Establish An Effective Foundation Facilitate Governance & Responsibly Empower
- 71. M365Intranets.com M365Sprawl.com M365Campaigns.com Explore 800+ Pages of Free Expert Guidance… M365Metrics.com M365Resources.com SharePointMigrations.com
- 72. Let’s connect and find ways to do more and work together. Message me on LinkedIn or email Richard@2toLead.com 200+ Awesome Presentations at: Richard Harbridge 2toLead Chief Technology Officer & Microsoft MVP Super Friendly Thank You Slideshare.Net/RHarbridge 700+ Pages of Whitepapers at: 2toLead.com/Whitepapers Elsewhere… M365Resources.com Office365Campaigns.com M365Sprawl.com M365Intranets.com M365Metrics.com SharePointMigrations.com
- 73. M365VIRTUALMARATHON.COM #M365VM MICROSOFT 365 VIRTUAL MARATHON 2022 SPONSORS
- 74. MICROSOFT 365 VIRTUAL MARATHON 2022 MAY, 4. – 6. 2022 https://forms.office.com/r/zzULt1dHLi Feedback