Tackling Employee Experience Today As We Embrace The Future Workplace The future workplace needs to take into account how the employee experience landscape is changing and the importance of digital experiences throughout the employee journey. The employee experience journey starts before the employee is hired and lasts after they depart. Focusing on the employee experience can feel like a daunting task when reviewing the many different stages of an employee’s journey, but we know understanding and improving these stages can lead to a much more positive employee experience, and maximize the retention, impact, engagement, and performance of the employee.

1. Tackling Employee
Experience Today As
We Embrace The
Future Workplace
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
#M365TO
Fri., Dec. 2, 2022 2:00 PM (EST)

2. My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly

4. Important Stages to Improve

5. Attract Talent
The Stages Of Employee Experience

7. Employees who are satisfied with their organization’s flexibility are
2.1x more likely to recommend working for their employer.

10. You will love the way we work. Together. ™
Important Stages to Improve

11. Recruit & Hire
The Stages Of Employee Experience

18. You will love the way we work. Together. ™
Important Stages to Improve

19. Pro-Active Onboarding
The Stages Of Employee Experience

27. You will love the way we work. Together. ™
Every organization should be targeting information and experiences for new staff. The more
specific the type of new staff the better. Out of the box, many experiences support this.
Example 2
The navigation you use should have some ‘getting
started’ links and material for new employees.
Navigation & Quick Links
Pages
News
Documents
Events
Dashboard Cards
Apps
Example 1
You could organize news with a special news
item that shows up first for new employees.

31. Enable employees to extend and strengthen their networks within
the organization with virtual or in-person connections.
Discover More (40+) Solution Ideas: M365Ideas.com

32. By highlighting that someone is new and making it appear
throughout the employee experience it encourages others to
reach out and connect.
Discover More (40+) Solution Ideas: M365Ideas.com

33. Discover & contribute to gig projects or volunteer activities
based on your interest to acquire new skills or master the ones
you have from Teams.
Discover More (40+) Solution Ideas: M365Ideas.com

34. Contextualized navigation and discovery based on where and how users work benefiting
from cloud scale AI, digital behavior capture & continual content analysis.
In emails, instant messages,
team messages, pages, news,
documents and more… the
knowledge, people, digital
spaces, and more are
available in context.

40. You will love the way we work. Together. ™
Important Stages to Improve

41. Maximize Engagement
The Stages Of Employee Experience

48. The ever-increasing variety, volume and velocity of
collaboration and communication requires working digitally
in a more natural way.

49. The Metaverse can have a long-lasting impact on culture. But it’s
not clear. At this stage we can work to understand and align
current impact.
• Provide a feeling of togetherness when working alone.
• Having “presence” has not always been equitable.
• Not all of us can afford clothing, good lighting or camera systems.
• No legs may be more inclusive (i.e. wheelchair user).
• Figure or ‘body size’ in VR.
• Immersive technology can be costly (flat screen experience matters).
• Audio cues and avatar hand movements to start, but mimicking
facial movements and more matters long term.

50. The Metaverse can have a long-lasting impact on culture. But it’s
not clear. At this stage we can work to understand and align
current impact.
Do we control backgrounds in Teams video?
What is our stance on green screens and filters?
What is our stance on Avatars?
What is our stance on VR at work…

51. Today for organizations who have audiences that are empowered with VR devices they
can organize VR sessions and events for and immersive experience while others can
use “2D mode” for a flatscreen experience.

52. The more natural interactions are, the easier they lead to serendipitous encounters
that spark innovation.

53. The more natural interactions are, the easier they lead to serendipitous encounters
that spark innovation.

54. Due to the Mesh rendering potential, we can visualize far more via the cloud than could be
visualized locally. This allows for a richer fidelity of experience than before. Enabling room
scale explorations and more.

55. The use of Avatars is already a great starting point. Providing a new way of expressing
ourselves based on a moving 3D version of us that follows audio cues, shows hand
movements and soon will mimic facial movements.
Flexibility Matters
We all still have audio-only
calls. Or partial video calls.
Think of this as a way to add
more flexibility with more
expression, personalization
and alternatives.

56. Interacting together in a mesh AR, VR or flat space can enable some participants to use
more capabilities that are more natural. 3D Annotation is especially fluid and it helps us
meet an increased collaboration complexity.
Drop in Spaces:
We have a focus on transactional
interactions when highly remote.
This can mean more natural,
spontaneous interactions.
Don’t forget
about Viva
Engage and
Yammer
Communities!

57. Rich immersive experiences with others in Team spaces powered by the HoloLens are
powerful. This AR focused set of presence and shared experience enables spatial
collaboration in new ways.

59. More frequent and more targeted manager and leader-led pulse
surveys can help highlight the insight needed to target change.

60. More frequent and more targeted manager and leader-led pulse
surveys can help highlight the insight needed to target change.

61. More frequent and more targeted manager and leader-led pulse
surveys can help highlight the insight needed to target change.

62. You will love the way we work. Together. ™
Important Stages to Improve

63. Drive Performance
The Stages Of Employee Experience

67. Yammer has great capabilities around questions and answers that scale and integrate
in many ways with SharePoint, Viva Topics, Viva Engage and more.

72. Align work to corporate objectives. Align at all levels of the organization with OKR
approval workflows, Organizational, Team, and Individual goal pages, and Chart View.

73. Align work to corporate objectives. Share progress and insights across your organization
with shareable links to dashboards and with pinned apps and resources in Teams.

75. People In Viva & Viva Goals as well as countless other experiences further enrich the ways
we communicate, align and connect. All elements of a good Intranet strategy.

77. The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35%
of value-added collaborations come from only 3% to 5% of employees.

78. You will love the way we work. Together. ™
Important Stages to Improve

79. Growth & Development
The Stages Of Employee Experience

81. This is especially true when it comes to digital skills as hybrid work and an accelerated shift
in the past few years has created a gap in experience and expectations on execution.
79% of CEOs worldwide
are concerned that a lack of essential skills in their
workforce is a barrier to future growth1
Meanwhile, employees only have 1% of their
workweek to focus on learning new skills2
1PwC CEO Survey, 2019
2Leading in Learning, Bersin by Deloitte

83. While Managers should be more active in developing that doesn’t mean we can’t take
advantage of peer feedback, and learning recommendations.

84. Education and training with VR and AR is changing industries but it’s also helping many immerse
and understand them further. The future of every industry is deeper and more digital.
MicrosoftEducation_Immersive_Experiences_Education_2019.pdf (azureedge.net)

88. Page 88
ESTIMATED COMPLEXITY
Center Of Digital
Excellence
Adoption
Every organization is working hard
to improve digital excellence.
Having a center for digital
excellence is a foundational solution
that will work to reinforce and
communicate governance, provide a
hub for self-service learning,
connect champions, mentors, and
experts, and house tips, tricks and
considerable adoption material.
See A Demo Of This In Action Today
2toLead Solution Discover More (40+) Solution Ideas: M365Ideas.com

90. You will love the way we work. Together. ™
Important Stages to Improve

91. Action Departure
The Stages Of Employee Experience

94. You will love the way we work. Together. ™
Important Stages to Improve

95. Ambassadors & Alumni
The Stages Of Employee Experience

96. From social network engagement to experiences in Power Pages
to give post departed employees a way to remain connected.

98. You will love the way we work. Together. ™
Important Stages to Improve

100. M365Intranets.com
M365Sprawl.com
M365Campaigns.com
Explore 800+ Pages of
Free Expert Guidance…
M365Metrics.com
M365Resources.com
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101. You will love the way we work. Together. ™
Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

102. Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Super Friendly
Thank You
Slideshare.Net/RHarbridge
700+ Pages of Whitepapers at: 2toLead.com/Whitepapers
Elsewhere…
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103. Thank you!