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WWW.MUSTARDMARKETING.COM
How to stand out from the research crowd
Physician heal thyself
2
Stormy times
3
What can research agencies learn from other b2b industries?
4
How companies in a similar industry reinvented themselves
5
How companies in a similar industry reinvented themselves
6
How companies in a similar industry reinvented themselves
7
How companies in a similar industry reinvented themselves
8
How companies in a similar industry reinvented themselves
9
How companies in a similar industry reinvented themselves
10
How do clients pick agencies?
11
Top 30 MR companies: Strip away the people and technology
and what have you got?
12
Blue or grey? Big MR organizations tend to be grey ties…
13
What an amalgamated global MR company logo looks like
14
It’s not just what they look like, but also they say about
themselves
15
market
nobody/nothing
digital see
innovation
thinks
applied
analyticsbig picture
deep precision
impact
full-serviceunpredictable
customer experience
strategyprovider/delivered
insight/s
growth
intelligence
research
world/global
Living and breathing the brand
16
A product
Cheaper
Same as the rest
A brand
More expensive
Different from the rest
Time to change
17
Branding as behaviour
18
Why this would be good news for clients
19
Stand out from the crowd
20
Find your secret sauce…
•  What do you have that is distinctive?
•  Find your philosophy (‘How’, not ‘what’)
•  Make it meaningful
•  What culture do you have to deliver that?
•  Think like a human
21
How branding can help agencies
•  Can pique interest to secure initial credentials conversation
•  Makes getting repeat business easier
•  Methodology is far easier to copy than philosophy
•  The less proposals are seen as directly comparable, the more latitude
there is on cost
•  Provides basis for staff recruitment, loyalty and retention
22
How branding can help clients
•  Makes the final product predictable and reproducible
•  Makes roster approval easier reducing need for pitching
•  Makes it more likely that I’ll partner investigating new techniques
•  Makes it more obvious which agencies are good cultural fit
•  Makes my life easier!!
23
WWW.MUSTARDMARKETING.COM
THANK YOU…

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Lucy Davison & Paul Buckley

  • 1. WWW.MUSTARDMARKETING.COM How to stand out from the research crowd
  • 4. What can research agencies learn from other b2b industries? 4
  • 5. How companies in a similar industry reinvented themselves 5
  • 6. How companies in a similar industry reinvented themselves 6
  • 7. How companies in a similar industry reinvented themselves 7
  • 8. How companies in a similar industry reinvented themselves 8
  • 9. How companies in a similar industry reinvented themselves 9
  • 10. How companies in a similar industry reinvented themselves 10
  • 11. How do clients pick agencies? 11
  • 12. Top 30 MR companies: Strip away the people and technology and what have you got? 12
  • 13. Blue or grey? Big MR organizations tend to be grey ties… 13
  • 14. What an amalgamated global MR company logo looks like 14
  • 15. It’s not just what they look like, but also they say about themselves 15 market nobody/nothing digital see innovation thinks applied analyticsbig picture deep precision impact full-serviceunpredictable customer experience strategyprovider/delivered insight/s growth intelligence research world/global
  • 16. Living and breathing the brand 16 A product Cheaper Same as the rest A brand More expensive Different from the rest
  • 19. Why this would be good news for clients 19
  • 20. Stand out from the crowd 20
  • 21. Find your secret sauce… •  What do you have that is distinctive? •  Find your philosophy (‘How’, not ‘what’) •  Make it meaningful •  What culture do you have to deliver that? •  Think like a human 21
  • 22. How branding can help agencies •  Can pique interest to secure initial credentials conversation •  Makes getting repeat business easier •  Methodology is far easier to copy than philosophy •  The less proposals are seen as directly comparable, the more latitude there is on cost •  Provides basis for staff recruitment, loyalty and retention 22
  • 23. How branding can help clients •  Makes the final product predictable and reproducible •  Makes roster approval easier reducing need for pitching •  Makes it more likely that I’ll partner investigating new techniques •  Makes it more obvious which agencies are good cultural fit •  Makes my life easier!! 23