Business Service Center (BSC) Update<br />October 2011<br />
Meet the BSC Leadership Team<br />Donna Asher, Associate Vice Chancellor for Business Services<br />Mary Atkins, Executive...
BSC Vision<br />Efficiently deliver exceptional service and solutions in a rewarding environment.<br />
BSC Strategy<br />Investing in the growth of our employees while maintaining a motivated workforce<br />enables us to<br /...
Who we support<br />University of North Texas<br />University of North Texas at Dallas<br />University of North Texas Heal...
What functional services we provide (moved from campuses)<br />Human Resources*<br />Employment, Benefits, Training, Recor...
BSC – Number of Services Breakdown<br />BSC services = 176 = 81.5%<br />Campus = 40 = 18.5%<br />
BSC – Number of Positions Transitioned<br />BSC = 132 = 72%<br />Campus = 53 = 28%<br />
BSC Promises to Our Customers<br />Provide professional and friendly service<br />Continually improve and innovate<br />Pr...
How to Treat as Partner<br />Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, e...
Current Resources Available<br />The Solution Source Newsletter<br />
What are we working on?<br />Process Redesign projects using Lean Six Sigma methodology<br />Vendor Setup <br />ePro Requi...
What’s Next?<br />Major Projects <br />Implementation of eForms (e.g. electronic HRM forms with workflow, etc.)<br />Conso...
Contact Information<br />Donna Asher, <br />Associate Vice Chancellor for Business Services, <br />Donna.Asher@unt.edu,<br...
We look forward to serving you!<br />Questions?<br />
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Bsc update 102011

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Bsc update 102011

  1. 1. Business Service Center (BSC) Update<br />October 2011<br />
  2. 2. Meet the BSC Leadership Team<br />Donna Asher, Associate Vice Chancellor for Business Services<br />Mary Atkins, Executive Assistant<br />Joey Saxon, Executive Director, Operations<br />Donna Shell, Director of Human Resources<br />Debbie Reynolds, Director of Client Services<br />Connie Ross, Director of Payroll<br />Ruth Moors, Director of General Accounting<br />Susan Sims, Director of Payments and Travel<br />Leonard Bates, Director of Information Services<br />Eddie Reyes, Director of HUB Coordination<br />Carolyn Cross, Director of Purchasing<br />
  3. 3. BSC Vision<br />Efficiently deliver exceptional service and solutions in a rewarding environment.<br />
  4. 4. BSC Strategy<br />Investing in the growth of our employees while maintaining a motivated workforce<br />enables us to<br />continually improve key processes, leverage information technology, and improve collaboration within the UNT System<br />which drives our ability to <br />leverage our size and improve cost effectiveness <br />ensuring that we<br />deliver exceptional services and solutions to our customers<br />
  5. 5. Who we support<br />University of North Texas<br />University of North Texas at Dallas<br />University of North Texas Health Science Center<br />University of North Texas System<br />
  6. 6. What functional services we provide (moved from campuses)<br />Human Resources*<br />Employment, Benefits, Training, Records, Information Systems<br />Payroll<br />Time and Labor<br />Purchasing<br />Payments<br />Travel<br />HUB Administration<br />*Campus Human Resources retained compensation/classification, employee relations. Equal Employment Opportunity (EEO) also remained on the campuses.<br />
  7. 7. BSC – Number of Services Breakdown<br />BSC services = 176 = 81.5%<br />Campus = 40 = 18.5%<br />
  8. 8. BSC – Number of Positions Transitioned<br />BSC = 132 = 72%<br />Campus = 53 = 28%<br />
  9. 9. BSC Promises to Our Customers<br />Provide professional and friendly service<br />Continually improve and innovate<br />Provide accurate and knowledgeable information<br />Equip them with the resources (e.g. training) they need to effectively perform their jobs<br />Meet or exceed service level agreements<br />Do what we said we will do<br />Treat them as a partner<br />
  10. 10. How to Treat as Partner<br />Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, etc.)<br />Seek input into process redesign projects<br />Train on new/changed processes<br />Provide accurate and timely information<br />Be accessible<br />Be a resource<br />Maintain open communication<br />
  11. 11. Current Resources Available<br />The Solution Source Newsletter<br />
  12. 12. What are we working on?<br />Process Redesign projects using Lean Six Sigma methodology<br />Vendor Setup <br />ePro Requisition Processing<br />Lump Sum Vacation Payments<br />Employee On-boarding<br />Employee Exiting/Off-boarding<br />Finalizing location details and preparing for move<br />Woodhill Square on corner of Teasley Lane and Dallas Drive.<br />Team Building<br />Job Evaluation and Pay Plan Development project for the BSC<br />
  13. 13. What’s Next?<br />Major Projects <br />Implementation of eForms (e.g. electronic HRM forms with workflow, etc.)<br />Consolidation of 4 applicant tracking systems into 1.<br />Implementation of Expenses module (e.g. electronic travel processing, etc.)<br />Implementation of electronic time sheets and leave approvals<br />Others????<br />
  14. 14. Contact Information<br />Donna Asher, <br />Associate Vice Chancellor for Business Services, <br />Donna.Asher@unt.edu,<br /> cell: 817-925-7825<br />My Assistant: <br />Mary Atkins, Executive Assistant<br />Mary.Atkins@unt.edu, 940-565-2482<br />
  15. 15. We look forward to serving you!<br />Questions?<br />

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