In this webinar you'll discover how LeTourneau University partnered with Mindstream to thrive in a post pandemic world.

1. NON- TRADITIONAL and ON- LINE EDUCATION TRANSFORMATION

2. OUR PANEL
STEVE MASON, Ph.D.
President LETU
StevenMason@letu.edu
SHERRY CHANCE, Ed.D.
Associate Provost Non- Traditional Education
On- Line Learning LETU
SherryChance@letu.edu
JOSEPH GARCIA
President, Mindstream
jgarcia@mindstreamco.com

3. • LETU engaged Mindstream in August 2019 to conduct an organizational
review for the leadership
• The organizational review included deep dives into administrative,
operational, advancement, marketing, admissions and enrollment and
student support
• The organizational review produced recommendations for transforming
the university
ORGANIZATIONAL REVIEW

4. • INSTITUTIONAL TRANSFORMATION: simplify, refocus and strengthen the
university to pursue growth and provide a better student, faculty and
staff experience
• ACADEMIC TRANSFORMATION: use data to drive decisions about which
academic programs to invest in, and which instructional methods are
most effective in driving student success
• ADMISSIONS and ENROLLMENT TRANSFORMATION: drive stable and
sustained enrollments by understanding and meeting the needs of
current and future students in meaningful ways
TRANSFORMATION

5. • NON- TRADITIONAL EDUCATION TRANSFORMATION meant re- imagining
how Non- Traditional education was managed, supported, and delivered
• CHALLENGES included cultural resistance, organizational inertia, turmoil,
churn
NON- TRADITIONAL TRANSFORMATION

6. • REDESIGNED policies and procedures
• RDEFINED organization
• REDEPLOYED personnel and the creation of new job descriptions
• RE ENGINEERED/ REDESIGNED processes in Admissions and Enrollment
• OPTIMIZED Technology
NON- TRADITIONAL TRANSFORMATION

7. • Operating model design: The right operating model serves as a bridge between strategy and
execution. We help you build an operating model that unlocks the full potential of your faculty and
staff so they can effectively execute your strategy and embody your purpose.
• Zero based redesign: Rethink what work gets done, and how it gets done, with zero-based
redesign. We’ll help you take a clean-sheet approach that transforms your operating model to
simplify your college or university, streamline work processes, reveal digital opportunities and
unlock massive savings.
• Zero- based budgeting: Make sure that every dollar you spend serves your institution’s
strategy. Zero-based budgeting creates an ownership mindset that reduces costs by 20 to 40% and
keeps costs out.
MINDSTREAM SERVICES DELIVERED TO LETU

8. • Process Redesign: Don’t settle for incremental improvements to your business processes. We
think boldly about your processes and focus on the areas of greatest opportunity to improve your
competitive advantage.
• Advanced Analytics: We help you extract maximum value from all your data assets, no matter
their location or format. We apply the latest analytics techniques and tools to help you generate
insights that yield better, faster decisions.
• Change Management: Change isn’t just constant, it’s intensifying—in frequency and
importance. The ability to continuously change, at speed and at scale, is essential to high
performance.
MINDSTREAM SERVICES DELIVERED TO LETU

9. What to expect from Mindstream:
• Confidence to commit: Not sure if your institution is optimally designed to execute on your strategy?
We provide a detailed view across all relevant parameters, so you can adjust as needed.
• An action plan: Use our insights to make better organizational design and operating model choices,
and to highlight best practices to be preserved and disseminated. Generate significantly better results
across your institution by ensuring that your school possesses all the traits of high-performing colleges
and universities.
• Improved perspective: Gain a deeper understanding of important differences of opinion or sentiment
among faculty and staff and detect any leadership biases that may hamper performance.
• Baseline reference: We provide a useful baseline that can support not only immediate transformation
but provide a point of reference for future efforts or reveal cultural differences that may become
issues in the future.
OPERATING MODEL DESIGN

10. What to expect from Mindstream:
• Lower your costs: Achieve dramatic cost savings of 20- 40%
• Boost ROI: Free up resources for growth and competitiveness
• Increase productivity: become a simpler, flatter and more efficient institution
• Focus on what counts: Remove obstacles so that faculty and staff can tackle the activities that matter
most
ZERO- BASED REDESIGN

11. What to expect from MindstreAM
• Gain confidence: Be certain that every dollar supports your strategic priorities
• Change the culture: Instill an ownership mindset across the organization
• Build new capabilities: Achieve continuous improvement by changing behaviors and ways of working
• Free up cash: Channel funds to the initiatives and investments that will power growth
ZERO- BASED BUDGETING

12. What to expect from Mindstream:
• Better customer service: Get it right the first time, at speed, to improve student advocacy.
• Lower cost and impact: Reduce costs and waste, improve capacity
• Improved service quality: Improve accuracy and reduce errors, decrease processing time.
• Happier students, faculty and staff: Reduce time spent on manual tasks and exception handling to
focus on higher value activities.
PROCESS REDESIGN

13. What to expect from Mindstream:
• Deeper insights: Quickly analyze results to identify the best combination of attributes and compare
them across a variety of criteria.
• Immediate impact: Our approach ensures that successful results are rolled out quickly and achieve the
desired outcomes.
• Scalability: Develop a roadmap for long-term testing of initiatives and programs that produces
consistent, impressive ROI.
• Embedded capability: Build an internal capability so you can continue to design high-impact tests and
creative solutions.
ADANCED ANALYTICS

14. What to expect from Mindstream:
• Lead change: Facilitate leadership teaming, effective decision-making and alignment.
• Maximize the value: Set the baseline and track your progress.
• Engage your people: Inspire the adoption of new behaviors and new standards of performance.
• Choreograph the process: Anticipate and mitigate risk and orchestrate execution.
CHANGE MANAGEMENT

15. https://mindtreamco.com
jgarcia@mindstreamco.com