1. CURRICULUM VITAE OF RENDANI RANDY MOLAUDZI
PERSONAL DETAILS
Surname : Molaudzi
Full names : Rendani Randy
ID number : 8406160916087
Address : P.O BOX 9426
Centurion
0046
E-mail Address : molaudzirr@gmail.com
Cell Number : 076 533 1647
Home Language : Venda
Other Language : English
Race : Black
Disability : None
Criminal Record : None
2. EDUCATIONAL BACKGROUND
Secondary School Education
Name of school : Mukula secondary School
Dates attended : 1997-2001
Certificate Obtained : Grade 12
Subject Passed : Venda 1st
Language HG
English 2nd
Language HG
Afrikaans 2nd
Language HG
Biology SG
Economics SG
Tertiary Education
Name of institution : Vaal University of Technology
Dates attended : 2006 – 2008
Course Studied : N.D Computer Systems Engineering
Subjects completed : Computer Skills I
Electrical Engineering I
Project Manufacturing I
Communication Skills: Module I and II
Systems Software I Module 2 (A+)
Communication Studies II
Mathematics I, II and III
Electronics I and II
Digital Systems I
Networks II (N+)
Programming I and II (Visual Basic.NET)
Entrepreneurship II
System Analysis II
Digital Systems II
Operating Systems III
Network Systems III (N+)
Programming III
Database Principles III
Software Engineering III
Design Project
3. Digital Systems III
Logic Design
WORK EXPERIENCE
Name of Employer : Business Connexion
Department : Asset Center
Occupation : Junior Asset Administrator
Period Employed : May 2008 to June 2009
Asset Center responds telephonically to client, logging calls as well as managing
and controlling the Asset Center database, ensuring that the client’s needs are in
alignment with BCX policies and procedures.
Duties & Responsibilities: Raising Procurements on the AssetCenter
Procurement System
Capturing the employees details on the AssetCenter
Database
Logging of calls on the call logging system – Remedy
Monitoring the Remedy system for ARS calls
Assigned, and actioning them, or routing to relevant
Department
Capturing User Details on the Remedy System
Allocating Computer Assets to Employees
Tagging the Notebooks, i.e., placing an Identification
Sticker on each Notebook so the information is loaded
on the AssetCenter Database for Tracking and
Security Purposes.
Issuing Replacement or Loan Equipment for an
employee when their own equipment is faulty
Creating Movement Forms so that when an Asset is
moved from one location to another, it is tracked via
the Electronic Movement Form.
Updating and Closing the Movement Form when the
Hard Copy is Received, and then Filed
Dealing with 1st
level Client Queries
4. REFERENCES
Contact Person : Mr. Pepe Brummer
Designation : Manager of Asset Center
Employee : Business Connexion
Telephone Number : 011 495 6371
5. Name of Employer : Business Connexion
Account : Nampak and IPNOC
Department : Group IT
Occupation : Configuration Administrator
Period Employed : June 2009 to July 2012
NAMPAK
Identify and defining configuration items in a system, reporting and recording the
status of the configuration items and requests for change, and verifying the
completeness and correctness of configuration item. Provide a comprehensive
configuration management database for change management to ensure a
controlled infrastructure for business critical services and according to agreed
Service Level Agreements (SLA)
Duties & Responsibilities: Run exception report and communicate exceptions to
site/Local configuration administrator.
• Update Configuration Management Database
(CMDB)
• Ensure that the RFC and CI template are
correctly completed
• Making sure that the monthly recons are done to
make sure that the CMDB and the tools
matches
• Log calls on remedy for site technician to
investigate all the unauthorized changes
• Perform Analysis of Data
• Perform analysis of data submitted on CMDB in
relation to conformance requirements
• Ensure that information contained on the service
Management Database template is submitted
with a Request For Change for completeness
and Validity
• Actively participate in the RFC approval process
and ensure that all is alignment with policies and
procedures
• Log change to update the Configuration
Management Database with the new information
in the template
• Investigate RFC against CI and reject if
information is Invalid
• Load and update the device on the CMDB for
tracking Purpose
6. • Ensure that changes that do not comply with
Configuration requirements are rejected
• Ensure that pre-approved changes are logged
for all the required calls
• Approve changes but first Verify Quality of
Information
• Do the bulk uploads
• Assigning call to the correct groups
• Update CMDB on exception reports related to
the CI’s identified as not being defined in the
CMDB
• Send the calls to the relevant group
• Ensure calls are correctly Categorized prior to
Assignment
• Ensure that calls are timorously and accurately
assigned
• Compile and Distribute Reports
• Ensure that the Call Queues are always cleared
within 15min
• Ensure that SLA notifications are actioned at 75
% and Technicians notified thereof.
• Ensure that all Calls assigned to my name are
regularly updated and escalated as necessary
• Ensure that all IMACD Calls are correctly
categorized
in Remedy to ensure that the Account is easily
able to identify these in order to bill Nampak
correctly.
• Escalate Inconsistencies
• Dealing with 1st
level client queries
• Ensure the configuration process is followed and
documentation is accurate. Training to be
provided to local Configuration Management
resources
• • Ensure all exceptions have been updated in
the CMDB with the correct information after
incidents have been resolved by the support
teams. Exception reports to be managed:
Unknown location reports, CI duplicate reports,
TNG Undefined asset report, Time key report,
Data discrepancy audit reports (attributes
missing per client scope), Wrong serial
numbers, incorrect CI naming conventions,
incorrect models, part number, part descriptions.
7. • Action monthly Reconciliation reports between
CMDB managed devices and respective tool
sets for each client. Compile the monthly for
each tool that the client has, discrepancies
between the tool and the CMDB to be
highlighted and assigned back to support teams
to fix. Follow up all calls to be on once resolved
to ensure that discrepancies have been fixed.
Monthly progress tracking to be done, if no
progress, escalations to Management to be
done. Synchronization between the tools and
CMDB must be aligned and discrepancies
reduced.
• Monitor the staging database weekly to ensure
X_Asset data has been imported. Escalate if
data has not been imported and send
communication to the sites.
• Maintain topology relationships in the CMDB for
managed devices, each client to have the
following relationships: Server to network
device, device to rack, server to virtual server,
Server to Service if applicable. Coordination with
the support teams to be done to obtain this info
and get updated in the CMDB.
• Perform analysis of data submitted on CMDB in
relation to conformance requirements
• Ensure that information contained on the service
Management Database template is submitted
with a Request For Change for completeness
and Validity
• Actively participate in the RFC approval process
and ensure that all is alignment with policies
8. IPNOC
Change is logged on the system, executed and the configuration management
receives assigned task. Depend on the nature of the task that must be performed
by configuration management there are certain criteria that we must look for on
the change before we complete the task. (Change logged in the correct manner,
description of the change, related items, paperwork attached.)
Configuration management also responsible to update financials on configuration
items. This information used for billing purposes.
Duties & Responsibilities:
• Update CMDB with Changes, Load New CI’s in CMDB
• Reconcile CMDB data with Discovery toolset data
• Verify Quality of Information
• Participate in the RFC Approval Process
• Attend CAB meetings
• Approve and/or Reject Changes based on an investigation of the change
impact
• Liaise with various data owners on a regular bases to validate the
accuracy of the CMDB
• Escalate Inconsistencies
• Assist with Training and Awareness
• Review and Audit Data Integrity
• Perform Analysis of Data
• Data Scrubbing
• Provide CMDB Reports to Competencies
• Partake in the Audit process
REFERENCES
Contact Person : Ashleigh Hay
Designation : Configuration Manager
Employee : Business Connexion
Telephone Number : 011 266 1413
9. Name of Employer : Alexander Forbes
Department : Group IT
Occupation : Configuration Administrator
Period Employed : August 2012 to Current
The purpose of this job is to suggest, Implement and co-ordinate the ongoing
maintenance of the configuration database and management of the
configuration management process.
Configuration Management
Duties & Responsibilities: establishes the policies and procedures to govern the
configuration management process.
• Determine the scope of what’s recorded in the
CMDB.
• Perform audits and establish baseline.
• Conducts organization-wide awareness
campaigns about configuration management
process and policies.
• Establish CMDB policies, including naming
conventions.
• Automates CMDB updating system, if possible.
• Produces and distributes management reports.
• Provides changes owner with a baseline report
for assessing the impact of a release.
• Play a key role in all pre-implementation change
process.
• Updates the CMDB with all changes when both
the pilot and the full release have been
completed.
• Facilitate problem solution
• Participate in both internal and external audits
process.
• To manage and supervise task, assignments
and projects initiatives.
• Manage access control to the CMDB.
10. • Keep CMDB in-check with other data bases.
• Work closely with internal and external
technology teams and service desk.
• Attend CAB meeting.
• Participate and deliver on all audits
requirements.
• Participates in activities initiated by line
manager, directly or indirectly related to Change
Management.
• Manage monthly exceptions between CMDB
and monitoring/ Discovery tools. (SCCM,
AD,NEWT,SCOM and Mc Afee)
• Governance and maintaining an accurate
CMDB.
Change Management (Secondary Role)
Duties & Responsibilities:
• Participate and when required, manage weekly CAB meetings
Management
•Participate and when required, Manage weekly CAB meetings
•Scheduling of meetings with required participants
•Co-ordinate emergency changes
•Weekly review – report on status of changes more specifically on exceptions.
•Conduct daily RFC assessments ensuring all rules are abided to.
•Compilation and Maintenance of Change Management related documents
•Ensure CMDB is updated with all change related info and documents.
•Recommend and make enhancements to the change control process, as agreed
by all key parties.
•Co-ordinate the change build, testing and implementation of changes
•Maintain communication with all parties
•Manage the complete change cycle from logging of call to signoff.
•Assist with the Rollout of change Management process and procedure to new
users
•Assist with Conducting Change management performance surveys with users
•Produce weekly & monthly reports for internal management and business users
•Ongoing bases, look for innovative ways of performing Change management
tasks
•Work closely with and engage with Dimension Data staff on all Change Request
matters
•Assist with new initiatives.
•Participate and deliver on all audit requirements
11. •Participate in activities initiated by line manager, directly or indirectly related to
Change Management. Added Responsibilities ( overseeing staff & Operational)
•Conduct Daily, weekly, Monthly trend reporting
•Check through the Quality of RFC’s process by other Change Administrators
•Action & respond to queries from Developers and Requestors
•Participate in new project planning which affects Change Control
•Chair Change Control meetings
•Report back to the Change Team on outcomes of meetings attended
•Compile and manage Service Improvement Programs
•Assist and guide team colleagues with Operational matters
•Assist with the team’s training planning
•Assist with the teams leave planning
•Assist with budget preparation
•Assist with training of new staff, 3rd parties and new clients on the change
control process. Configuration Management
•Assist Configuration Manager with configuration management process.
•Assist with determining what’s recorded in the CMDB.
•Performs audits •Assist with the maintenance of CMDB.
•Assist with producing and distributes management reports.
•Provides change owner with a baseline report for assessing the impact of a
release.
•Play a key role in all pre-implementation change process.
•Updates the CMDB with all changes when both the pilot and the full release
have been completed.
•Facilitate problem resolution
•Assist with Innovation and continuous recommendation for improvements within
the config management process.
•Work closely with Teamsource COE and Service Desk
REFERENCES
Contact Person : Miss Mimmy Mashao
Designation : Senior Change Administrator
Employee : Alexander
Telephone Number : 011 2691530
12. COURSE OBTAINED
Name: A+ CompTIA
Venue: New Horizon
Date: November 2008
Duration: 10 Days
Name: MCDST (Microsoft certificate Desktop Support Technician
Venue: New Horizon
Date: November 2008
Duration: 5 Days
Name: ITIL V3 Foundation
Venue: Pink Elephant
Date: December 2009
Duration: 3 Days
Name: ITIL V3 Intermediate Release, Control and Validation (RCV)
Venue: Pink Elephant
Date: October 2010
Duration: 5 Days
Name: IT Service Management Foundation based on ISO IEC
20000
Venue: Pink Elephant
Date: September 2013
Duration: 3 Days
Name: Advance Excel
Venue: LGIT Smart Solutions
Date: November 2013
Duration: 2 Days
Name: Presentation Skills
Venue: Ketler Presentations
Date: March 2014
Duration: 2 Days
Name: Graphs, Statistics & Numerical Reporting
Venue: BizTech Training
Date: March 2016
Duration: 2 Days
13. COMPETITIVE SKILLS
MS Office – Excel, Word, PowerPoint, Outlook
MS Access
Service now
Service Manager
Server Support
Hardware Support
Software Support
Remedy
Asset Center
Effectively utilize e-mail, telephone and web interface to respond to client
Capture client request on the Remedy system accurately and efficiently
OBJECTIVE
I am highly motivated and enthusiastic, with drive and initiative, able to thrive
in pressurized corporate environments, result orientated, trustworthy and
responsible. I have developed excellent communication, problem solving and
decision making skills, self-management skills and the ability to multitask.
I am self-motivated and enthusiastic individual, who possesses good
interpersonal skills and the ability to communicate effectively on all levels
within an organization. Can participate effectively into teamwork and use own
initiative when required. A flexible individual who enjoys the challenges of
meeting deadlines and targets
Ability to work successfully as a member of a team
• Team work is a key part of my current role, which involves working as part
of a team, as well as aligning to the greater team
• Great understanding of team dynamics
Knowledge of Process, Procedure, and Policies
• Experience in creating multiple policies, procedures and end-user training
manuals
• Understanding of the “bigger picture”
Analytical and Detailed thinking
• Excellent understanding of raw data, tools, systems, etc.
• Understanding of the working integration between departments within an
organization
14. • Excellent Planning and organizational skills
• Problem solving
• Logical thinker
• Advanced Microsoft Excel skills
Other
• Planning and organizational skills
• Excellent administration and reporting skills
• Time Management skills
• Attention to detail
• High level of computer literacy
PERSONAL PROFILE
PERSONALITY I am an innovative and proactive minded
person who is time considerate. I enjoy
performing challenging tasks as well as
carrying out bigger responsibilities.
Whilst I believe in efficiency when
carrying out tasks / duties, I always
maintain a respectful and friendly
personality. I am reliable, professional
and tactful. I believe in the principles of
Batho Pele.
ABILITIES I am passionate about my work and
offer assistance to colleagues when
necessary. I have good communication
skills and can communicate at all levels.
WORK RELATIONS I am able to adapt to any work
environment and capable of associating
with all cultures. I believe in consultation
and allow participation during decision
making processes. I also like taking
initiatives and working independently if
need arises. I am cautious and always
make use of legislative or related
guidelines in pursuing my duties.
