SOUTHERN CROSS UNIVERSITY Southern Cross Business School ASSIGNMENT COVER SHEET For use with online submission of assignments for MNG03217 – Leading and Managing people only Please complete all of the following details and then make this sheet the first page of each file of your assignment – do not send it as a separate document. Your assignments must be submitted as either Word documents, text documents with .rtf extension or as .pdf documents. If you wish tosubmit in any other file format please discuss this with your lecturer well before theassignment submission date. Unit Name: Leading and Managing People Unit Code: MNG03217 Student Name: Student ID: Local Tutor’s name: Dr Brian Morris Assignment No.: 2 Assignment Title: Final Compilation Due date: 31/07/2015 Date submitted: 31/07/2015 Declaration: By including this form as part of the assignment document, it is declared that each member of the team has read and understood the Rules Relating to Awards (Rule 3 Section 18 – Academic Misconduct Including Plagiarism) as contained in the SCU Policy Library. Each member understands the penalties that apply for plagiarism and agree to be bound by these rules. The work the team is submitting electronically is entirely the work of members of the team. Assignment 2: Part 1 (Chapter 10 - Leadership 2.0: Virtual Leadership) .How would you lead this team of international employees and friends? Through the adaption of principles of project management - in order to be able to establish a leadership role amongst the group it is first necessary to outline the mission/vision that is aimed to be achieved from the creation of the group. From this point, it is then ideal to establish and delegate tasks and role (i.e. as leader, I would establish myself as project manager) so everyone is clear of what they are responsible for and what is expected of them. 2. Is building “community” important in a virtual world? If so, what would you do to promote a sense of community among these team members? In order to promote a sense of community among team members I would take the time to get to know each member of my team on a more personal level (i.e. their interests, motivations, what they aim to get out of working in the group) and advise that I am here for support and questions via mobile, Skype etc. as well as designating regular monthly times to undertake team meetings online and introduce everyone to each other as an icebreaker and face to face meetings where possible. Response Lynette, I certainly agree with you that communication is key, and certainly in your response to the first question that providing communication channels is vital when leading a team. One of the very successful factors that I have witnessed as being part of a team is clear communication of the team goal and communication of individual responsibilities within the team in ensuring the goal is successfully achieved. We can certainly provide communication channels to promote.

1. SOUTHERN CROSS UNIVERSITY
Southern Cross Business School
ASSIGNMENT COVER SHEET
For use with online submission of assignments for
MNG03217 – Leading and Managing people only
Please complete all of the following details and then make this
sheet the first page of each file of your assignment – do not
send it as a separate document.
Your assignments must be submitted as either Word documents,
text documents with .rtf extension or as .pdf documents. If you
wish tosubmit in any other file format please discuss this with
your lecturer well before theassignment submission date.
Unit Name:
Leading and Managing People
Unit Code:
MNG03217
Student Name:
Student ID:
Local Tutor’s name:
Dr Brian Morris
Assignment No.:
2
Assignment Title:
Final Compilation
Due date:
31/07/2015
Date submitted:
31/07/2015
Declaration:

2. By including this form as part of the assignment document, it is
declared that each member of the team has read and understood
the Rules Relating to Awards (Rule 3 Section 18 – Academic
Misconduct Including Plagiarism) as contained in the SCU
Policy Library. Each member understands the penalties that
apply for plagiarism and agree to be bound by these rules. The
work the team is submitting electronically is entirely the work
of members of the team.
Assignment 2: Part 1 (Chapter 10 - Leadership 2.0: Virtual
Leadership)
.How would you lead this team of international employees and
friends?
Through the adaption of principles of project management - in
order to be able to establish a leadership role amongst the group
it is first necessary to outline the mission/vision that is aimed to
be achieved from the creation of the group. From this point, it is
then ideal to establish and delegate tasks and role (i.e. as leader,
I would establish myself as project manager) so everyone is
clear of what they are responsible for and what is expected of
them.
2. Is building “community” important in a virtual world? If
so, what would you do to promote a sense of community among
these team members?
In order to promote a sense of community among team members
I would take the time to get to know each member of my team
on a more personal level (i.e. their interests, motivations, what
they aim to get out of working in the group) and advise that I
am here for support and questions via mobile, Skype etc. as well
as designating regular monthly times to undertake team

3. meetings online and introduce everyone to each other as an
icebreaker and face to face meetings where possible.
Response
Lynette, I certainly agree with you that communication is key,
and certainly in your response to the first question that
providing communication channels is vital when leading a team.
One of the very successful factors that I have witnessed as
being part of a team is clear communication of the team goal
and communication of individual responsibilities within the
team in ensuring the goal is successfully achieved. We can
certainly provide communication channels to promote team
collaboration and in my experience I have witnessed the
importance of a team first understanding and sharing a clear
common goal to form the basis of these creative conversations
to form from.
I also agree with your response to the second question. As a
team member, trust, clear expectations and mutual respect are
high values to me and I have witnessed success within many
teams due to having these values. From your post, the
leadership values you have presented are those of a leader I
would agree with and support following.
There are certainly many virtual communication tools that you
have also mentioned are available to this particular team. In my
response I made mention of the success a discussion board
would have in sharing the team’s ideas/problems/successes,
especially considering the differing time zones of team
members. Much like this discussion board we are using to share
thoughts on Leadership.
Assignment 2: Part 2 (Chapter 3 - Leadership in a Global and
Multicultural Society)
1: What challenges would you anticipate in creating a shared
vision for this changed organization?

4. I suggest that there are mainly two challenges for the following.
Firstly, conservatives who satisfy in the present condition will
make a stand against a new vision. The new vision will be
created by considering new four different countries’
perspectives and involve the condition of being inconvenient for
these conservatives. Secondly, employees in new four countries
will not convince the vision. To grater or less extent, my
personal tendency of specific norms, behaviors or expectations
will affect the new vision. Moreover, I have less understanding
of the four countries’ those tendency than that of people in
countries who have already joined us.
Q2: What internal and external environmental factors should
you consider in carving out a multicultural leadership path that
will support the success of your organization?
I should consider national culture, government policies,
economic conditions, and standard of governance each countries
as external factors. These factors must influence national
cultural dimensions and a role of multicultural leadership is
integrating or coordinating these cultural dimensions. While, it
is significant to consider internal factors such as existing
corporate policies and procedures. Personal attribute of
employees is also internal factors which I should consider.
Multicultural leadership should accept new cultural dimensions
based on corporate culture which is built by these factors.
Otherwise, the organization may lose its goal which they should
achieve. I believe that an effective multicultural leadership path
should be established that based on the respect of both national
cultural dimensions and corporate culture.
Q3: How might you need to work differently to cultivate the
organizational support within the different business units that is
necessary to ensure the success of your multicultural leadership
effort?

5. There are four steps to develop the effective organizational
support as a multicultural leader. To begin with, it is necessary
to improve my understanding for the cultural influences and
biases of the organization. And then, I should support others to
establish their own view of the multicultural environment. It
helps multicultural leadership by sharing the vision and
environment of the organization with others. Thirdly, these
diversity efforts should be assessed systematically because the
degree of cultural maturation is mostly invisible although a
little part of them are clearly observed. At last, I should analyze
and use the data to be an effective multicultural leader who has
significant knowledge and skills of the organization’s diversity
efforts and supporting these efforts.
Response
I agree with Michelle Moffat, it is a huge challenge to provide
virtual leadership to a virtual organization because face to face
interaction and communication is missing. Not only that but
leadership has to be provided for people with variety of
cultures, norms, way life, language, customs etc. The important
thing is to bring everyone under the same page. Workout ways
to suit the organization the best method of communication so
that everyone can interact through the communication
framework, there will be some setbacks. Training of staff is
essential because by training employees, you are actually
naturing them to do the right things, especially to those staff
who are not familiar with the organizational work processes and
procedures. Teaching the staff about how one should conduct
himsef or herself at the work place is essential, especially if you
are working remotely and how to attend to work and do what he
or she is assigned to accomplish will strengthen the
organizational workforce. Since employees are drawn globally,
it is wise to understand other people's cultures and values as
their values and cultures are brought into the organization and if
this issues are not looked at, it might affect the organization.
Try to promote team spirit amonst the workers and if the team

6. spirit is strong, the culture of the organization will also be
strong and perfomance output of organization will be good.
Assignment 2: Part 3 (Chapter 6 - Psychology II: Motivation
and Communication)
What should she do?
When planning this meeting, it is important for Carol to
recognise that each person in her team have different skills to
offer. While one person may be interested in managing an area
of “SpringFest” the skills that this person have may not
necessarily coincide with what they are after. I think Carol
should take time before the meeting to talk to each individual
and see what SKILLS they can bring and place them in a
suitable role, perhaps letting them have an input into any
relevant hobbies to “SpringFest”. At the actual meeting she
should then delegate tasks to individuals and nurture open
communication between any groupings of individuals as they
share ideas.
Does each person need to be motivated and communicated with
differently? Can this be done in a small team? How about a
large team?
Each person is an individual, we aren’t robots, with different
needs and different ways in which each person encodes and
decodes communication. Each person also has different
motivations to succeed, both in studies, life and relationships.
In this particular scenario Carol needs to be dynamic in her
motivational approach and possibly employ many strategies to
motivate each individual. Carol, just as an example, would need
to show empathy in relation to Tom to gain an understanding as
to whether his output has slowed because he did not get the
chairperson’s position. Employing different communication and
motivation strategies can work in both small and large groups,
and the more people that are in a group the greater the variance

7. of motivation and communication styles that are in place.
If you were a member of this group, what type of
communication and/or motivational approach by Carol would be
most likely to result in your working at your highest level?
If I was a member of this group I would appreciate if she
approached me individually in an informal environment
beforehand, so I can express my ideas to her without the ‘noise’
of other people. To me, this would show a great amount of
professionalism (something which I look for in a leader) and
she can incorporate my ideas into the meeting. I would be happy
with this arrangement, as I am the type of person that does not
really like recognition.
In terms of motivation a lot of positive reinforcement would
motivate me to perform my duties within the group. I also like a
challenge and strive to challenge myself every day. It would be
detrimental to me, and the group, for me to be given tasks that I
would consider to be remedial and repetitive.
Response
Robert I agree with you, similar to my approach I felt that Carol
needed to meet with the team one on one first before holding a
team meeting. Spending time with each of them individually
she could ask them about their preferred communication style,
how often they needed to meet and how a one on one meeting
could work effectively for each of them. She could also gain an
understanding into their skills, areas of interest and gauge their
current levels of motivation. Carol could also ask questions
around what would make them feel more engaged in the process
and what motivates them.
I also agreed with you with regards to motivating and
communicating differently in small teams and large teams. I
think it is imperative for a leader to be able to alter their
communication style in order to meet the demands of the

8. specific situation. In certain situations certain types of
communication strategies can be more effective than others. I
believe in small and large groups your communication strategy
needs to meet the collective group rather than the individual.
You can always follow up with the individual post a group
session tailoring the communication style to meet their needs.