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  1. 1. Introduction Management is the most complicated challenge jobs; it requires a certain skills on accomplishing like the challenges. These skills are required for each manager in order to do a good management which it known as Managerial skills. Each manager need to have Managerial skills in order to improve the effectiveness and efficiency of the organizations, whereas the level of these skills is different from organization to another in addition to the management (Katz, 2010, cited in Rasheed, Jehanzeb and Rasheed, 2013). According to (Tjepkema, 2003) the organization currently are in the progress of growing then they are making a certain test with self-managing work teams. In fact, most of the organization aims to enhance the individual and organizational thinking. Moreover, the organizations are using the self-management skills as an important element to their strategies. Rapidly, the organization changing the business environment seek on people who are able to build and maintain a good relationship with work teams in order to increase the productivity of the organization and at the same time the employee will meet the organization role. The manager in order to ensure the employability they have to enhance their effectiveness, performance and improve their personal skills. Nevertheless, I believe that to be able to evaluate the own personal development need to apply the modern managerial skills are important to be a successful qualified manager. Therefore, in this paper demonstrate the most important skills in addition to the personal development that required in order being a successful qualified manager. Add to that the evaluation of management skills that I have done in PASS module. The team working and Collaboration The team work has been defined by Scarnati (2001) as a collaborative process between the normal people in order to accomplish unexpected results. According to Harris and Harris (1996) each team has a certain goal or objectives whereas the team-members can create an effective relationship in order to give incentive to achieve the team goals. 1
  2. 2. According to the increase of teams inside the organization I have learned that team building skills such as team management or team working are important skills for my effectiveness as a successful manager since the increase of teams in the companies or organizations. Pina, Martinez and Martinez (2008) has mentioned that working with a team has been increased the response to the complicated challenges for the organization in addition to the demand of flexibility and adoption. Moreover, the important key for the team work is the effectiveness and efficiency (Pina, Martinez and Martinez 2008). Based on that, to achieve effectiveness there are several that has been developed. For example Tuckman’s five stages, whereas according to Dr Tuckman has mentioned that some of the steps are important and necessary in order to the team can grow, face problems and solutions to solve it, and challenges. These models or steps are called Forming, Storming, Norming, and Performing which it is Tuckman’s five stages as shown in the figure below. Figure (1): Tuckman’s five stages (Source :( Mark, Smith, 2005). On my first days of job in the e-commerce local company I asked from my manager to be a team leader to update the database of all the sites that belong to the company. I started work and collaborate with team members, accordingly a very hard tame happened to me due to the misunderstanding and social issues. However, day after day I solved all these problems without realizing that am following Tuckman’s five stages. In this model the author names his members as, A, B, C, and D. 2
  3. 3. Forming At the first time of my work as a team leader I formed a team of five members to collaborate with them. However, I was the team leader then I started to select my team members to work together. In this stage I realize that the team members are feeling shy and everyone seem being busy with organizing when and where to meet, etc. In addition, the team members started to know each other and exchange personal information between each other, so I had a good opportunity to understand my team member very carefully. And it also a good chance to understand how my team members are working individually. Storming In this face I started to face some important challenges, member C had argument with member D and this situation was affecting on the team, then I had to find a solution to solve this problem. Although it was not easy to resolve team members difference, but I was directive and effective at the same time in decision making. At that time I finally managed to resolve the personal problems and my team started to be able to collaborate and working together comfortably. At the end I realized this phase all the time happen to us to ever be a successful team leader, and this phase gave me the hart to do it. Norming In this third phase as I am a team leader I came out with new rules or ideas in order to make the team more effective and function. Add to that, I involved a new standard to the project in order to be done. On the other hand, the members took these standards under the responsibilities to be done with the project. Performing In this stage, finally I start to work comfortably with my team as a team members nt as a group members. Member D and member C started to collaborate and understand each other and the result was amazing and they were even able to make correct decision without my advice. 3
  4. 4. Role Team In fact, there is another theory that can be used to improve the team effectiveness such as Belbin. In addition, Belbin Associates (Cambridge, UK, 2012) identified the team roles, the teams can use their strength to their advantages and also can manage their weaknesses in any advantage and possible way. Hence, this means recognizing your weaknesses and put more efforts on it to give you the opportunities to be qualified manager. According to Belbin theory and after filling the questioners I find myself as a Monitor Evaluator. A Monitor Evaluator means that I am most of the time with serious minded, in addition I am with a high critical thinking ability, which give me the ability to take all factors into account and seldom to give bad advice. However, sometimes I have the lack to motivate the others or inspiration the others. So, most of these information can help me to suppress my weakness in order to organize my team performance. At the beginning it was hard for me to work with a team because at that time I did not know how to behave with my team member. Moreover, I knew that I need to identify the role of each team in order to bring multiple and different personalities. Add to that I understand their strengths and weaknesses in order to give them the suitable work that fit their skills to success with doing their tasks and be more collaborating with them. Time management appraisal Time management is important factor to any project nowadays. One of the important skills that I need as a manager is the time management skill. At the future I should use to work with a deadline in order to be more flexible with the things that I need to finish not rushing myself or my team members. For this, the decision making is the best way to solve the time management, by know the things that which less important to give other things the priority of do. So, it is important to keep for long-term a goal in order to achieve it, and I realized that it is important to do a list of process in order to handle the daily routine. Communication skills The communication is about exchange the information between sender and receiver. The effective communication is very important in management; in addition it is the most important factor that I believe in any team in order to gain team goals successfully. Moreover, I understood that as a manager my relationship with team member should be clear and understand our idea clearly to work productively and achieve our goals. So, one of model of 4
  5. 5. effective communications is (Berlo 1960). In this model Berlo admitted that the effective communication is based on the sender and receiver. Therefore, it is important to deliver an excellent variable or non-variable skills in order to deliver your idea to team members. Each team member are coming from different culture aspect and it is a bit difficult to communicate with these people and as I’m the manager I have to make sure all of them understand the goals and the tasks that I have given them. Then I used Berlo model in order to contact with them easily and arrange the information carefully and clearly so that the listener can understand very well. Figure (2): Berlo communication model (Source: This model is divided into 4 stages which are sender/source, message, channel, and the receiver. So, the source stage is divided into the communication which represent the skills of communicate with the others that can be by write, speak, and body language, read as well. The second part is the attitudes which represent the attitudes towards the listener/receiver. The third part is the knowledge which represents the knowledge about the subject which you are going to communicate with, which means however your information is strong of the subject that you are going to communicate with however that receiver can get your message faster 5
  6. 6. and clearly. The fourth part is social system which represents the different aspect of the social such as religion, ideas, culture, etc. The second stage is the message which consists of different parts such as contents, code, elements, structure, and treatment. The content of message is transition of the message from the begging till end, while the element is the language of the message that used. Add to that, the treatment means the way that the message has been delivered, while structure means the arrangement of the message. Finally, the last part is the code part which represents the format of the message such as, music, text, etc. Channel stage means the media that the message is transferring inside. This stage consists also from different parts such as hearing, smelling, touching, testing, and seeing. In fact, seeing means we can read messages, see TV, etc. By smelling means that we can smell the food if someone is doing food and it can be a message that someone is doing food. Reflection (Self-awareness) According to Goleman (2004) the best manager in the world are conscious about their weakness and strength and they are always succeed by utilizing their strength. In this part am going to identify my strength and weakness in order to achieve the success in my life in addition to professional life. By asking myself and my friend I recognize my strength clearly and these strengths are; am a bit sociable, which means I had a good and strong friendly relationship with many people. At the same time I am so serious with the work and be able to meet my deadlines at time. My reaction for things is very quick but at the same time am slow decider in order to enable me give a good decision correctly, in addition am taking some suggestion from my friends. In my work I am flexible with my team but at the same time I am hard-headedness. Being helpful is important part of my life and giving advice as well. On the other hand, my weakness are I am sometimes impatient especially in the over work time more than my team member. When I am giving some tasks to the members I am expecting more hard work from team members. In most of the time I am hiding my anger from others when I get annoyed. By identify my weakness helps me to do some planning by releasing myself from being annoyed when I have stress and be more kind in order to avoid my anger. Also, I need to be more sensitive with those who don’t understand my habits. 6
  7. 7. Reflection (self- management) Self-management is depending on people from other, each one can manage his self on the way that like. Management myself is important by organizing my day from the beginning until the end. To be a qualified and success manager I have to manage myself before I will manage my team work. Managing myself can happen by putting a list of daily routine in order to identify the important things which I need to do during the day. Sometimes, I can use other tools to remind me such as mobile reminder in order to manage the time well. By following the events which I prepared in list already will help me to achieve the goals of the day. This way will help me to be a qualified and good manager. Conclusion In concluding, I evaluated the management and communication skills for my team members in addition to further development in order to be successful manager. So, to be a qualified manager needs a hard work to be more efficient and more effectiveness. 7
  8. 8. References 1- Berlo, D. (1960): The Process of Communication, Holt, Rinehart and Winston Inc., New York, NY. 2- Belbin Associates Company, Cambridge, United Kingdom (2012) Belbin Team Roles [Online] Available from: [Accessed: 2/12/2013] 3- Katz, D. 1964. Motivational basis of organizational behavior. Behavioral Science, 9: 131–146. 4- Scarnati, J. T. (2001). Becoming a team player. Team Performance Management: An International Journal, 7(1/2), 5-10. 5- Saskia Tjepkema, 2003, The Learning Infrastructure of Self-Managing Work Teams, Twente University Press, Edition 1, Nothingham. Available from [Accessed: 1/12/2013] 6- Harris, P. R., & Harris, K. G. (1996). Managing effectively through teams. Team Performance Management: An International Journal, 2(3), 23-36 7- Pina, M., Martinez, A. & Martinez, L. (2008) Teams in organizations: 8- a review on team effectiveness. Team Performance Management [Online] 14(1) pp.7-21. Available from: [Accessed: 1/12/2013]. 9- Tuckman, B. W. (2003) 'Homepage', Ohio State University, available from [Accessed: 1/12/2013]. 10- Goleman, D. (2004) What makes a leader? Harvard Business Review [Online] 82(1). Available from: [Accessed: 2/12/2013] 8