SlideShare a Scribd company logo
$6.00 Discussion
· Bythe due date assigned, respond to the assigned discussion
questions and submit your responses to the appropriate topic in
this Discussion Area.
· Respond to the assigned questions using the lessons and
vocabulary found in the reading.
· Support your answers with examples and research and cite
your research using the APA format.
· Start reviewing and responding to the postings of your
classmates as early in the week as possible.
Respond to one of the following questions:
· Organizational communication can occur through both formal
and informal channels. The informal channel is sometimes
called the grapevine and can include rumor and gossip. Should
organizational leaders try to stop the grapevine? Propose a
research-based plan for a leader’s actions and attitudes about
informal communication channels.
· Communication problems can be associated with
organizational structure type. For example, vertical or highly
centralized organizations are susceptible to certain problems.
Highly decentralized organizations are susceptible to certain
problems. What should leaders be aware of regarding potential
communication problems based on the organization’s structure?
How should a leader respond?
· Many people use the terms group and team interchangeably.
Should they? Distinguish the terms. Propose key ideas for what
it takes to build highly productive team.
· Member roles on a team may be broadly characterized as task
roles and social roles. Task roles tend to focus on productivity
outcomes. Social roles tend to focus on relational and
cohesiveness outcomes. Analyze the relationship between
cohesiveness and productivity. Are they compatible goals or in
competition with one another? Are task roles or social roles
more important to team functioning?
Communication in Business
© 2016 South University
Page 2 of 2
Organizational Behavior
©2016 South University
2 Communication in Business
MGT3002 W3 L3
Communication is a workplace factor that can both create and
solve problems. In the following section, you will learn about
the
functions and purposes of communication in an organization.
Communication has four principal functions in an
organization—
control, motivation, emotional expression, and information.
Communication performs a control function in matters
concerning
organizational structure, roles, and guidelines that are necessary
for people to function within the organization. For example,
instructions and feedback help to influence and direct employee
behavior.
When a manager offers feedback to employees and clarifies the
goals to be achieved, the manager is using the motivating
function
of communication. Social interactions also occur in the
workplace
where people communicate with each other on a personal level.
This emotional expression helps to strengthen both
interpersonal
bonds and group cohesiveness.
Sharing some good news with colleagues and discussing an
upcoming staff party or holiday event are both examples of
emotional expression in communications.
Finally, the most fundamental purpose of communication is to
inform. People in organizations need to disseminate and receive
Page 3 of 2
Organizational Behavior
©2016 South University
3 Communication in Business
MGT3002 W3 L3
information constantly in order to perform effectively. If
information
is missing or late, the wrong decisions can be made or the
wrong
actions taken.
Memos and e-mails sent out by top management to employees,
new policy announcements, and staff meetings serve as the
informing function in many organizations. However,
communication
must be regular and continuous; otherwise employees and
management cannot make effective and informed decisions,
which
can result in problems for the company.
In order to communicate, the source or sender transmits a
message whose information has to be translated into a language.
This process is known as encoding and the final message is the
output of the process. The message is then transmitted through a
channel or medium which may be either formal or informal.
Formal
channels of communication are used by organizations while
informal channels are personal and social. The receiver needs to
decode the message in order to comprehend it. Decoding is the
reverse of the encoding process.
Finally, there is the feedback loop which indicates to the sender
whether the message has been received and understood. In
response to this feedback, another episode of communication
may
begin.
Page 4 of 2
Organizational Behavior
©2016 South University
4 Communication in Business
MGT3002 W3 L3
Organizations generally use vertical and lateral
communications.
Vertical communications flow between hierarchical levels
where
downward communications are sent by higher levels to lower
levels. For example, managers send instructions, assign goals,
inform about policies, and give feedback about performance to
their subordinates. In response, subordinates send progress
reports, report problems, and give feedback through the same
vertical channels. Lateral communications permit employees to
share, discuss, and jointly analyze information and data.
We communicate most often using an oral or spoken language.
When a communication channel is available, this is the fastest
and
simplest method of communication having the advantage of
immediate feedback in the form of clarifications and
corrections.
Within an organization, spoken communication can have several
disadvantages. When a message is transmitted through a large
Page 5 of 2
Organizational Behavior
©2016 South University
5 Communication in Business
MGT3002 W3 L3
number of people it can become distorted, people can forget
important details, and the message can be delayed or even l ost
when many people are involved. Thus, companies often need to
rely upon written communication to reduce these problems.
However, it is important to remember that while written
messages
can be stored for later reference they can also be time-
consuming
to write and can sometimes overwhelm an organization.
To be most effective a manager will often use both written and
oral
communications. For example, discussions of new company
policies and directives between managers and subordinates can
help all company members to understand them more clearly.
The
involvement of employees in this process can also help them to
feel more committed to company policies.
An important part of informal communications in an
organization is
the "unofficial" network known as the grapevine. The grapevine
is a
very important source of information but it can also be a source
of
unfounded rumors. Whether or not the information obtained
through the grapevine is distorted most employees still perceive
this information as reliable.
When a company is in crisis the grapevine becomes more active;
it
can also become a source of additional problems. This is
because
anxieties and uncertainties may run high, leaving informal
communications more vulnerable to change during transmission.
One of the best ways to deal with these problems is to open
more
channels of discussion between management and employees.
This
can clarify issues and also reduce doubts and anxieties.
Unfortunately, however, many companies actually close the
usual
face-to-face channels during times of crises, thus accentuating
the
problems and increasing uncertainty and anxiety among both
employees and managers.
Page 6 of 2
Organizational Behavior
©2016 South University
6 Communication in Business
MGT3002 W3 L3
Apart from oral and written communication, we also
communicate
nonverbally through facial expressions, physical distance, body
language, and the tone of our voice. In fact, research has shown
that 60% to 90% of communication is nonverbal.
There are a number of barriers that can reduce the effectiveness
of
communication. For example, selective perception may cause a
person to leave out some important aspects of a conversation.
This
can reflect the person's unwillingness to confront unpleasant
realities in the workplace or difficulties with fellow employees.
Companies may subject employees to information overload,
which
can cause people to ignore or forget information. Emotions can
also change how a person understands and interprets a message.
These people may experience heightened tensions and anxieties
when involved in any kind of communication. They often limit
communications to the point where they subconsciously leave
others confused or misdirected. In extreme cases, they may
become isolated and may only communicate with people with
whom they feel secure.
Types of Groups, Group Development, Behavior, and
Structure
© 2016 South University
Page 2 of 2
Organizational Behavior
©2016 South University
2 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
Types of Groups
It is widely recognized that the group is an important
sociological
unit for any analysis of organizational behavior. Groups can
establish hierarchy, status, roles, norms, practices, and
traditions.
Thus, an understanding of these aspects of group dynamics is
necessary to explain the behavior of people in groups so that
they
can be directed toward achieving the organization's goals.
Groups may be formal or informal, as follows:
In organizations, a variety of large and small formal groups are
defined by the structure of the organization—for example
departments, divisions, and sections. Formal groups are created
by the organization and can be categorized into command
groups
and task groups. A command group is a group that is created
with
a hierarchy and a designated leadership. A task group is created
to
address specific jobs which are usually temporary and often
includes a cross-section of the organizational hierarchy. For
example, an enquiry committee may contain members from
different departments.
To illustrate the different types of formal groups within an
organization, we can look at a company engaged in creating
online
courses. Like most companies it will have a command group
with a
formal hierarchy headed by the CEO of the organization. The
heads of the various departments will report to the CEO. One of
these departments would develop the content for online courses
and this department would have a variety of temporary projects
which would be headed by project managers. The command
Page 3 of 2
Organizational Behavior
©2016 South University
3 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
group, consisting of the company and its departments is
different
from the task groups, which carry out temporary projects that
have
definite beginnings and ends. Because the company mandates
both types of groups, they are formal groups.
Informal groups develop through association, affiliation, and
friendship, and may take the form of interest groups or
friendship
groups. In an interest group people get together for a specific
purpose. For example, a group of people may organize a
farewell
party for a retiring colleague or they may contribute toward the
purchase of lottery tickets to share in the winnings. People with
common characteristics may form friendship groups based on
social or ethnic background, political affiliation, or support for
a
favorite sports team.
Informal groups may also develop on the basis of social
background, region of origin, ethnic origin, and common
interests.
Examples of regional origin would be people who are originally
from the Midwest, the New England region, the southern states,
or
the West Coast. Examples of ethnic origin would be people who
are of German, Korean, African, or Chinese descent. These
informal groups develop naturally, based on a desire for social
interaction within a familiar and comfortable environment.
Group Development
How do groups develop and evolve? While the organization may
define the formal group by setting its goals and selecting its
members, the way in which the group actually operates and
performs depends more on the processes of the group's
development.
Page 4 of 2
Organizational Behavior
©2016 South University
4 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
The most widely accepted model of group development is the
five-
stage model, which defines the stages
as forming, storming, norming, performing, and adjourning.
You should already be familiar with these stages of group
development from the Principles of Management course, so we
can now look at each of the stages in more detail. To illustrate
these stages of group development, we can examine the case of
a
new group of students who have joined a Yoga class.
At the initial forming stage the new students will probably have
many questions: What kind of class will this be? Will I actually
be
able to learn Yoga? Will I make a fool of myself? Is the teacher
knowledgeable? Who are these other people? How will we get
along? Do any of them know more than me? How will the
instructor
teach us?
These questions reflect some of the uncertainties and anxieties
that a new student may have about the group, his or her own
position within the group, and the roles of other students within
the
group. They also represent the individual's uncertainties about
the
relationships and bonds that may or may not develop with other
students. The role of the teacher may be to break down barriers
and to help the students get to know each other better by
introducing themselves to the rest of the group.
The basic process in the forming stage involves the clarification
of
the individual's place and role within the group, and more
importantly, familiarity with the other students and the teacher.
Group Behavior
Page 5 of 2
Organizational Behavior
©2016 South University
5 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
Once the forming stage is complete the individual should have
attained at least some degree of familiarity with the other
students.
The storming stage now begins, as the students begin to address
their initial unanswered questions. Disputes, disagreements, and
conflicts may result, as some students may be perceived as
trying
to dominate the group, perhaps by showing off their existing
level
of familiarity with Yoga or by trying to get more attention from
the
teacher. The resentments of other students may be a source of
these disputes and conflicts.
As its name implies, the storming stage can be intense although
this is a completely "natural" process. Every group needs to
develop its own social hierarchy as well as the informal roles
that
run parallel to the formal structure. This stage should culminate
in
a definite hierarchy and an understanding of individual roles
within
the group. Students assign a higher status and a positive value
to
other students who have exhibited greater skill at learning the
methods and practices of Yoga, and the more skilled students
may
start to help others without the other students feeling
incompetent.
Some students may also help the teacher to mediate and counsel
in order to generate cooperation and collaboration.
Once the class is comfortable with the new group structure, the
group enters the norming stage in which norms of behavior are
established. Usually the teacher will outline the class structure
to
the students so that they know what to expect from the class. In
addition, the students will establish their own norms of
behavior.
For example, these norms may include how members conduct
themselves during discussion sessions; members may decide
that
a person who wants to ask a question should raise his or her
hand
to be addressed. In this stage, the members of the group settle
into
some degree of cohesiveness and cooperation.
Page 6 of 2
Organizational Behavior
©2016 South University
6 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
At this point, the students can now focus on the basic goal of
the
group which is to learn the techniques and practices of Yoga.
This
is now the performing stage where the group is fully functional
and
the relationships among students, as well as between students
and
teacher, become settled. The students can then focus on the
group
goal without distractions; they can learn Yoga and look forward
to
future classes.
As the Yoga course draws to a close, the students will become
aware that the class is coming to an end. This is the adjourning
stage and it involves review and feedback where students have
the
opportunity to express their experiences of the course and of
fellow
students. A successful closure in this stage can result from the
students feeling satisfied that they have learned what they
wanted
from the course.
The stages of group development have a very important
influence
on the success of the group in terms of its goals. However, as
we
will see in the next section, the formal structure that is
externally
imposed on the group can also strongly influence the outcome.
Group Structure
We can now look at structural factors that have an influence on
group performance. Some of these factors are leadership, roles,
norms, status, group composition and size. Because leadership
deserves special attention, we will examine this factor in greater
detail later in the course.
The term "role" refers to the set of behaviors that are expected
of a
person in the system. Organizations, therefore, need to define
each role in order to clarify their expectations of group
members.
However roles also extend to outside of the workplace—for
Page 7 of 2
Organizational Behavior
©2016 South University
7 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
example, as father, mother, brother, daughter, husband, or wife
within a family group.
People usually have more than one role in the workplace. For
example, an employee is not simply a member of the company;
he
or she may also be a specialist (such as an accountant), a
member
of a certain division (such as a consumer products division), and
a
designated role-player (such as an accounts manager).
Sometimes people may experience role conflict, a situation
where
compliance with one expectation makes compliance with
another
very difficult or even impossible. A good example of role
conflict
can be found in the situation of a working mother who feels torn
between her responsibilities toward her children and her
organization. Taking her child to an amusement park on his or
her
birthday may be as important to her as working on the
presentation
that she needs to make to a client the next morning.
Norms are accepted standards of behavior that are shared by the
members of the group. Groups in the workplace generally have
established norms about how to perform various tasks, about
their
appearance and presentation, and about their social interactions.
Departure from these norms is usually met with criticism and
resistance and may also lead to conflict. This represents the
group's efforts to control departure from the norms and to
establish
some degree of conformity.
However, there may be occasions when it is necessary to depart
from the norms. Change always involves these departures from
accepted group behaviors. The employee who wants to
implement
change needs to handle the pressures of conformity through
dialogue, discussion, experimentation, and feedback with the
group in order to manage group resistance.
Page 8 of 2
Organizational Behavior
©2016 South University
8 Types of Groups, Group Development, Behavior, and
Structure
MGT3002 W3 L1
It is important to remember that there is a difference between
departures from the norm that are intended to lead to productive
change, and the more extreme departures which are called
deviant
workplace behavior. This covers a range of sometimes illegal
but
definitely illegitimate social behavior, which invariably creates
highly undesirable negative effects for organizations and their
members. Wasting resources, sabotage of work, stealing, verbal
abuse, and sexual harassment are examples of this type of
behavior.
When a drill sergeant shouts at the new recruits at an Army
training camp, this is accepted as normal behavior in that
setting.
But the same behavior by a supervisor in a civilian business
office
would be considered unacceptable workplace behavior.
Similarly, if
fellow employees develop a romantic relationship outside of the
workplace, those same affectionate behaviors that they exhibit
while seeing a movie or when going to a restaurant will
probably be
inappropriate in the workplace. This is also why workplace
romance is generally discouraged.
Spreading malicious rumors, leaving work early, and showing
favoritism are other common examples of this kind of behavior.
Communication in Business
Communication is a workplace factor that can both create and
solve problems. In the following
section, you will learn about the functions and purposes of
communication in an organization.
Communication has four principal functions in an
organization—control, motivation, emotional
expression, and information. Communication performs a control
function in matters concerning
organizational structure, roles, and guidelines that are necessary
for people to function within the
organization. For example, instructions and feedback help to
in�uence and direct employee behavior.
In order to communicate, the source or sender transmits a
message whose information has to be
translated into a language. This process is known as encoding
and the �nal message is the output of the
process. The message is then transmitted through a channel or
medium which may be either formal or
informal. Formal channels of communication are used by
organizations while informal channels are
personal and social. The receiver needs to decode the message
in order to comprehend it. Decoding is
the reverse of the encoding process.
Organizations generally use vertical and lateral
communications. Vertical communications �ow
between hierarchical levels where downward communica tions
are sent by higher levels to lower levels.
For example, managers send instructions, assign goals, inform
about policies, and give feedback about
performance to their subordinates. In response, subordinates
send progress reports, report problems,
and give feedback through the same vertical channels. Lateral
communications permit employees to
share, discuss, and jointly analyze information and data.
Communication is an aid used in everyday life, be it personal or
business. In the business world, good
communication is important for the daily operation of the
company, but can also affect sales and
pro�tability. Without good business communication, the
internal and external structure of a business
can face numerous challenges that can ultimately lead to its
demise.
Additional Materials
Communication in Business
(media/week3/SUO_MGT3002%20W3%20L3.pdf?
_&d2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=896
92)
https://myclasses.southuniversity.edu/content/enforced/89692-
17104265/media/week3/SUO_MGT3002%20W3%20L3.pdf?_&d
2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=89692
Individual and Group Decision Making
Which is better—individual or group decision-making? This is
not an easy question to answer.
Generally speaking better-quality decisions come from groups.
This is because groups contain people
with a variety of experiences and information that can be pooled
together and these diverse views can
be examined by all of the group members. Individuals are also
more committed to the �nal decision
because of their participation in the decision-making process.
However, individual decision-making is
usually faster, and when deadlines lead to time constraints
group decision-making may not be an
available option.
In a typical work group, jobs are allocated to the members on an
individual basis and they carry
individual responsibility and authority. In contrast with a work
group, a work team has collective or
joint responsibility and authority. The work group meets
primarily to share information and make
decisions while the work team meets for a collective and
coordinated effort to perform tasks.
Work teams are useful for various kinds of activities, such as in
manufacturing, services, and contract
negotiations. Their increasing popularity is an indication of
their effectiveness. The most common
types of work teams are problem solving teams, cross-functional
teams, self-managed teams, and
virtual teams.
Since the 1970s, strong competition from manufacturers in
countries including Japan, Germany, and
South Korea has led American companies to make a concerted
effort to improve quality. With the
success of quality circles in Japan, American companies have
begun to recognize that employee
involvement through work teams is important for quality
management. While not all companies are
enthusiastic about the use of work teams, evidence does suggest
that they are becoming more popular.
Teams have become increasingly prominent in the workplace. A
team-oriented organizational
structure means companies or divisions rely on small work
groups or teams to manage various
products or tasks. Work teams offer some bene�ts because of
the collaboration of several employees,
but challenges also exist when work teams replace more
individualized work.
Additional Materials
Individual and Group Decision Making, Work Teams, Quality
Management and Teams
(media/week3/SUO_MGT3002%20W3%20L2.pdf?
_&d2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=896
92)
https://myclasses.southuniversity.edu/content/enforced/89692-
17104265/media/week3/SUO_MGT3002%20W3%20L2.pdf?_&d
2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=89692

More Related Content

Similar to $6.00 Discussion· Bythe due date assigned, respond to the assign

Effectiveness of communication in an organization
Effectiveness of communication in an organization Effectiveness of communication in an organization
Effectiveness of communication in an organization
Hankuk University of Foreign Studies
 
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docxRunning Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
glendar3
 
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docxRunning Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
todd581
 
Cja 304 Week 1
Cja 304 Week 1Cja 304 Week 1
Cja 304 Week 1
Tracy Huang
 
Ob module 2
Ob module 2Ob module 2
Ob module 2
karteek madapana
 
Basics of communicaiton skills
Basics of communicaiton skills Basics of communicaiton skills
Basics of communicaiton skills
संजय बिंटा
 
The Barriers to Effective Communication By Rupal Jain .docx
The Barriers to Effective Communication By Rupal Jain  .docxThe Barriers to Effective Communication By Rupal Jain  .docx
The Barriers to Effective Communication By Rupal Jain .docx
mehek4
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.b
Ali Shah
 
COMMUNICATION.pptx
COMMUNICATION.pptxCOMMUNICATION.pptx
COMMUNICATION.pptx
ReychelLuna
 
Mcss unit i JNTU-K
Mcss unit i JNTU-KMcss unit i JNTU-K
Mcss unit i JNTU-K
rajesh pasala
 
C&n
C&nC&n
Business Communication And Report Writing boa
Business Communication And Report Writing boaBusiness Communication And Report Writing boa
Business Communication And Report Writing boa
raileeanne
 
Business Communication And Report Writing boa
Business Communication And Report Writing boaBusiness Communication And Report Writing boa
Business Communication And Report Writing boa
raileeanne
 
Effective communication
Effective communicationEffective communication
Effective communication
360 Experiential Solutions
 
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docxSOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
rafbolet0
 
COM 600 Final Project Guidelines and Rubric Overview
COM 600 Final Project Guidelines and Rubric  Overview COM 600 Final Project Guidelines and Rubric  Overview
COM 600 Final Project Guidelines and Rubric Overview
LynellBull52
 
The importance of communication in Organisations and businesses[1].pdf
The importance of communication in Organisations and businesses[1].pdfThe importance of communication in Organisations and businesses[1].pdf
The importance of communication in Organisations and businesses[1].pdf
shaunmashale756
 
Communication
CommunicationCommunication
The Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docxThe Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docx
cherry686017
 
The Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docxThe Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docx
cdorothy
 

Similar to $6.00 Discussion· Bythe due date assigned, respond to the assign (20)

Effectiveness of communication in an organization
Effectiveness of communication in an organization Effectiveness of communication in an organization
Effectiveness of communication in an organization
 
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docxRunning Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
 
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docxRunning Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
Running Head ORGANIZATIONAL CULTURE AND CHANGEORGANIZATIONAL CU.docx
 
Cja 304 Week 1
Cja 304 Week 1Cja 304 Week 1
Cja 304 Week 1
 
Ob module 2
Ob module 2Ob module 2
Ob module 2
 
Basics of communicaiton skills
Basics of communicaiton skills Basics of communicaiton skills
Basics of communicaiton skills
 
The Barriers to Effective Communication By Rupal Jain .docx
The Barriers to Effective Communication By Rupal Jain  .docxThe Barriers to Effective Communication By Rupal Jain  .docx
The Barriers to Effective Communication By Rupal Jain .docx
 
Communication in organization assignment of o.b
Communication in organization assignment of o.bCommunication in organization assignment of o.b
Communication in organization assignment of o.b
 
COMMUNICATION.pptx
COMMUNICATION.pptxCOMMUNICATION.pptx
COMMUNICATION.pptx
 
Mcss unit i JNTU-K
Mcss unit i JNTU-KMcss unit i JNTU-K
Mcss unit i JNTU-K
 
C&n
C&nC&n
C&n
 
Business Communication And Report Writing boa
Business Communication And Report Writing boaBusiness Communication And Report Writing boa
Business Communication And Report Writing boa
 
Business Communication And Report Writing boa
Business Communication And Report Writing boaBusiness Communication And Report Writing boa
Business Communication And Report Writing boa
 
Effective communication
Effective communicationEffective communication
Effective communication
 
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docxSOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
SOUTHERN CROSS UNIVERSITYSouthern Cross Business SchoolASSIGNM.docx
 
COM 600 Final Project Guidelines and Rubric Overview
COM 600 Final Project Guidelines and Rubric  Overview COM 600 Final Project Guidelines and Rubric  Overview
COM 600 Final Project Guidelines and Rubric Overview
 
The importance of communication in Organisations and businesses[1].pdf
The importance of communication in Organisations and businesses[1].pdfThe importance of communication in Organisations and businesses[1].pdf
The importance of communication in Organisations and businesses[1].pdf
 
Communication
CommunicationCommunication
Communication
 
The Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docxThe Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docx
 
The Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docxThe Leading Function Groups, Teams, and CommunicationLe.docx
The Leading Function Groups, Teams, and CommunicationLe.docx
 

More from SilvaGraf83

1 Evidence-Based Practices to Guide Clinica
1  Evidence-Based Practices to Guide Clinica1  Evidence-Based Practices to Guide Clinica
1 Evidence-Based Practices to Guide Clinica
SilvaGraf83
 
1 Green Book Film Analysis Sugiarto Mulj
1  Green Book Film Analysis  Sugiarto Mulj1  Green Book Film Analysis  Sugiarto Mulj
1 Green Book Film Analysis Sugiarto Mulj
SilvaGraf83
 
1 Film Essay 1 Film from 1940-1970
1  Film Essay 1 Film from 1940-1970 1  Film Essay 1 Film from 1940-1970
1 Film Essay 1 Film from 1940-1970
SilvaGraf83
 
1 Department of Health and Human Performance, College of Ch
1  Department of Health and Human Performance, College of Ch1  Department of Health and Human Performance, College of Ch
1 Department of Health and Human Performance, College of Ch
SilvaGraf83
 
1 FIN 2063 INSURANCE FINANCIAL PLANNING Case As
1  FIN 2063 INSURANCE FINANCIAL PLANNING Case As1  FIN 2063 INSURANCE FINANCIAL PLANNING Case As
1 FIN 2063 INSURANCE FINANCIAL PLANNING Case As
SilvaGraf83
 
1 Faculty of Science, Engineering and Computi
1  Faculty of Science, Engineering and Computi1  Faculty of Science, Engineering and Computi
1 Faculty of Science, Engineering and Computi
SilvaGraf83
 
1 EARLY C
1  EARLY C1  EARLY C
1 EARLY C
SilvaGraf83
 
1 Case Grading Procedure Your grade from each case
1  Case Grading Procedure Your grade from each case 1  Case Grading Procedure Your grade from each case
1 Case Grading Procedure Your grade from each case
SilvaGraf83
 
1 Kilimanjaro is a snow-covered mountain 19,710 feet hi
1  Kilimanjaro is a snow-covered mountain 19,710 feet hi1  Kilimanjaro is a snow-covered mountain 19,710 feet hi
1 Kilimanjaro is a snow-covered mountain 19,710 feet hi
SilvaGraf83
 
1 Assignment 2 Winter 2022Problem 1 Assume yo
1  Assignment 2 Winter 2022Problem 1 Assume yo1  Assignment 2 Winter 2022Problem 1 Assume yo
1 Assignment 2 Winter 2022Problem 1 Assume yo
SilvaGraf83
 
1 COU 680 Adult Psychosocial Assessment Sabrina Da
1  COU 680 Adult Psychosocial Assessment Sabrina  Da1  COU 680 Adult Psychosocial Assessment Sabrina  Da
1 COU 680 Adult Psychosocial Assessment Sabrina Da
SilvaGraf83
 
1 Literature Review on How Biofilm Affect the
1  Literature Review on How Biofilm Affect the1  Literature Review on How Biofilm Affect the
1 Literature Review on How Biofilm Affect the
SilvaGraf83
 
1 Canterbury Tales (c. 12th century)
1  Canterbury Tales        (c. 12th century)  1  Canterbury Tales        (c. 12th century)
1 Canterbury Tales (c. 12th century)
SilvaGraf83
 
1 Math 140 Exam 2 COC Spring 2022 150 Points
1  Math 140 Exam 2 COC Spring 2022 150 Points  1  Math 140 Exam 2 COC Spring 2022 150 Points
1 Math 140 Exam 2 COC Spring 2022 150 Points
SilvaGraf83
 
1 Lessons from the past How the deadly second wave
1  Lessons from the past How the deadly second wave1  Lessons from the past How the deadly second wave
1 Lessons from the past How the deadly second wave
SilvaGraf83
 
1 Lockheed Martin Corporation Abdussamet Akca
1  Lockheed Martin Corporation Abdussamet Akca  1  Lockheed Martin Corporation Abdussamet Akca
1 Lockheed Martin Corporation Abdussamet Akca
SilvaGraf83
 
1 Lab 9 Comparison of Two Field Methods in a Scien
1  Lab 9 Comparison of Two Field Methods in a Scien1  Lab 9 Comparison of Two Field Methods in a Scien
1 Lab 9 Comparison of Two Field Methods in a Scien
SilvaGraf83
 
1 LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
1  LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P1  LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
1 LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
SilvaGraf83
 
1 Instructions for Coming of Age in Mississippi
1  Instructions for Coming of  Age in Mississippi 1  Instructions for Coming of  Age in Mississippi
1 Instructions for Coming of Age in Mississippi
SilvaGraf83
 
1 Institutional Assessment Report 2012-13
1  Institutional Assessment Report 2012-13  1  Institutional Assessment Report 2012-13
1 Institutional Assessment Report 2012-13
SilvaGraf83
 

More from SilvaGraf83 (20)

1 Evidence-Based Practices to Guide Clinica
1  Evidence-Based Practices to Guide Clinica1  Evidence-Based Practices to Guide Clinica
1 Evidence-Based Practices to Guide Clinica
 
1 Green Book Film Analysis Sugiarto Mulj
1  Green Book Film Analysis  Sugiarto Mulj1  Green Book Film Analysis  Sugiarto Mulj
1 Green Book Film Analysis Sugiarto Mulj
 
1 Film Essay 1 Film from 1940-1970
1  Film Essay 1 Film from 1940-1970 1  Film Essay 1 Film from 1940-1970
1 Film Essay 1 Film from 1940-1970
 
1 Department of Health and Human Performance, College of Ch
1  Department of Health and Human Performance, College of Ch1  Department of Health and Human Performance, College of Ch
1 Department of Health and Human Performance, College of Ch
 
1 FIN 2063 INSURANCE FINANCIAL PLANNING Case As
1  FIN 2063 INSURANCE FINANCIAL PLANNING Case As1  FIN 2063 INSURANCE FINANCIAL PLANNING Case As
1 FIN 2063 INSURANCE FINANCIAL PLANNING Case As
 
1 Faculty of Science, Engineering and Computi
1  Faculty of Science, Engineering and Computi1  Faculty of Science, Engineering and Computi
1 Faculty of Science, Engineering and Computi
 
1 EARLY C
1  EARLY C1  EARLY C
1 EARLY C
 
1 Case Grading Procedure Your grade from each case
1  Case Grading Procedure Your grade from each case 1  Case Grading Procedure Your grade from each case
1 Case Grading Procedure Your grade from each case
 
1 Kilimanjaro is a snow-covered mountain 19,710 feet hi
1  Kilimanjaro is a snow-covered mountain 19,710 feet hi1  Kilimanjaro is a snow-covered mountain 19,710 feet hi
1 Kilimanjaro is a snow-covered mountain 19,710 feet hi
 
1 Assignment 2 Winter 2022Problem 1 Assume yo
1  Assignment 2 Winter 2022Problem 1 Assume yo1  Assignment 2 Winter 2022Problem 1 Assume yo
1 Assignment 2 Winter 2022Problem 1 Assume yo
 
1 COU 680 Adult Psychosocial Assessment Sabrina Da
1  COU 680 Adult Psychosocial Assessment Sabrina  Da1  COU 680 Adult Psychosocial Assessment Sabrina  Da
1 COU 680 Adult Psychosocial Assessment Sabrina Da
 
1 Literature Review on How Biofilm Affect the
1  Literature Review on How Biofilm Affect the1  Literature Review on How Biofilm Affect the
1 Literature Review on How Biofilm Affect the
 
1 Canterbury Tales (c. 12th century)
1  Canterbury Tales        (c. 12th century)  1  Canterbury Tales        (c. 12th century)
1 Canterbury Tales (c. 12th century)
 
1 Math 140 Exam 2 COC Spring 2022 150 Points
1  Math 140 Exam 2 COC Spring 2022 150 Points  1  Math 140 Exam 2 COC Spring 2022 150 Points
1 Math 140 Exam 2 COC Spring 2022 150 Points
 
1 Lessons from the past How the deadly second wave
1  Lessons from the past How the deadly second wave1  Lessons from the past How the deadly second wave
1 Lessons from the past How the deadly second wave
 
1 Lockheed Martin Corporation Abdussamet Akca
1  Lockheed Martin Corporation Abdussamet Akca  1  Lockheed Martin Corporation Abdussamet Akca
1 Lockheed Martin Corporation Abdussamet Akca
 
1 Lab 9 Comparison of Two Field Methods in a Scien
1  Lab 9 Comparison of Two Field Methods in a Scien1  Lab 9 Comparison of Two Field Methods in a Scien
1 Lab 9 Comparison of Two Field Methods in a Scien
 
1 LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
1  LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P1  LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
1 LAB MODULE 5 GLOBAL TEMPERATURE PATTERNS Note P
 
1 Instructions for Coming of Age in Mississippi
1  Instructions for Coming of  Age in Mississippi 1  Instructions for Coming of  Age in Mississippi
1 Instructions for Coming of Age in Mississippi
 
1 Institutional Assessment Report 2012-13
1  Institutional Assessment Report 2012-13  1  Institutional Assessment Report 2012-13
1 Institutional Assessment Report 2012-13
 

Recently uploaded

slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
MANIVALANSR
 
DepEd School Calendar 2024-2025 DO_s2024_008
DepEd School Calendar 2024-2025 DO_s2024_008DepEd School Calendar 2024-2025 DO_s2024_008
DepEd School Calendar 2024-2025 DO_s2024_008
Glenn Rivera
 
RDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEWRDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEW
Murugan Solaiyappan
 
How to Manage Line Discount in Odoo 17 POS
How to Manage Line Discount in Odoo 17 POSHow to Manage Line Discount in Odoo 17 POS
How to Manage Line Discount in Odoo 17 POS
Celine George
 
Java MCQ Questions and Answers PDF By ScholarHat
Java MCQ Questions and Answers PDF By ScholarHatJava MCQ Questions and Answers PDF By ScholarHat
Java MCQ Questions and Answers PDF By ScholarHat
Scholarhat
 
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Alvaro Barbosa
 
Node JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHatNode JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHat
Scholarhat
 
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptxParkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
AnujVishwakarma34
 
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
Celine George
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
Dr. S. Bulomine Regi
 
Our Guide to the July 2024 USPS® Rate Change
Our Guide to the July 2024 USPS® Rate ChangeOur Guide to the July 2024 USPS® Rate Change
Our Guide to the July 2024 USPS® Rate Change
Postal Advocate Inc.
 
E-learning Odoo 17 New features - Odoo 17 Slides
E-learning Odoo 17  New features - Odoo 17 SlidesE-learning Odoo 17  New features - Odoo 17 Slides
E-learning Odoo 17 New features - Odoo 17 Slides
Celine George
 
How To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-marketHow To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-market
Sikandar Ali
 
SQL Server Interview Questions PDF By ScholarHat
SQL Server Interview Questions PDF By ScholarHatSQL Server Interview Questions PDF By ScholarHat
SQL Server Interview Questions PDF By ScholarHat
Scholarhat
 
C# Interview Questions PDF By ScholarHat.pdf
C# Interview Questions PDF By ScholarHat.pdfC# Interview Questions PDF By ScholarHat.pdf
C# Interview Questions PDF By ScholarHat.pdf
Scholarhat
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
mansk2
 
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
ALBERTHISOLER1
 
1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
UmeshTimilsina1
 
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
Nguyen Thanh Tu Collection
 

Recently uploaded (20)

slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
slidesgo-mastering-the-art-of-listening-insights-from-robin-sharma-2024070718...
 
DepEd School Calendar 2024-2025 DO_s2024_008
DepEd School Calendar 2024-2025 DO_s2024_008DepEd School Calendar 2024-2025 DO_s2024_008
DepEd School Calendar 2024-2025 DO_s2024_008
 
RDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEWRDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEW
 
How to Manage Line Discount in Odoo 17 POS
How to Manage Line Discount in Odoo 17 POSHow to Manage Line Discount in Odoo 17 POS
How to Manage Line Discount in Odoo 17 POS
 
Java MCQ Questions and Answers PDF By ScholarHat
Java MCQ Questions and Answers PDF By ScholarHatJava MCQ Questions and Answers PDF By ScholarHat
Java MCQ Questions and Answers PDF By ScholarHat
 
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
 
Node JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHatNode JS Interview Question PDF By ScholarHat
Node JS Interview Question PDF By ScholarHat
 
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptxParkinson Disease & Anti-Parkinsonian Drugs.pptx
Parkinson Disease & Anti-Parkinsonian Drugs.pptx
 
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
 
Our Guide to the July 2024 USPS® Rate Change
Our Guide to the July 2024 USPS® Rate ChangeOur Guide to the July 2024 USPS® Rate Change
Our Guide to the July 2024 USPS® Rate Change
 
E-learning Odoo 17 New features - Odoo 17 Slides
E-learning Odoo 17  New features - Odoo 17 SlidesE-learning Odoo 17  New features - Odoo 17 Slides
E-learning Odoo 17 New features - Odoo 17 Slides
 
How To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-marketHow To Sell Hamster Kombat Coin In Pre-market
How To Sell Hamster Kombat Coin In Pre-market
 
SQL Server Interview Questions PDF By ScholarHat
SQL Server Interview Questions PDF By ScholarHatSQL Server Interview Questions PDF By ScholarHat
SQL Server Interview Questions PDF By ScholarHat
 
C# Interview Questions PDF By ScholarHat.pdf
C# Interview Questions PDF By ScholarHat.pdfC# Interview Questions PDF By ScholarHat.pdf
C# Interview Questions PDF By ScholarHat.pdf
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
 
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
 
1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
 
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
 

$6.00 Discussion· Bythe due date assigned, respond to the assign

  • 1. $6.00 Discussion · Bythe due date assigned, respond to the assigned discussion questions and submit your responses to the appropriate topic in this Discussion Area. · Respond to the assigned questions using the lessons and vocabulary found in the reading. · Support your answers with examples and research and cite your research using the APA format. · Start reviewing and responding to the postings of your classmates as early in the week as possible. Respond to one of the following questions: · Organizational communication can occur through both formal and informal channels. The informal channel is sometimes called the grapevine and can include rumor and gossip. Should organizational leaders try to stop the grapevine? Propose a research-based plan for a leader’s actions and attitudes about informal communication channels. · Communication problems can be associated with organizational structure type. For example, vertical or highly centralized organizations are susceptible to certain problems. Highly decentralized organizations are susceptible to certain problems. What should leaders be aware of regarding potential communication problems based on the organization’s structure? How should a leader respond? · Many people use the terms group and team interchangeably. Should they? Distinguish the terms. Propose key ideas for what it takes to build highly productive team. · Member roles on a team may be broadly characterized as task roles and social roles. Task roles tend to focus on productivity outcomes. Social roles tend to focus on relational and cohesiveness outcomes. Analyze the relationship between cohesiveness and productivity. Are they compatible goals or in competition with one another? Are task roles or social roles more important to team functioning?
  • 2. Communication in Business © 2016 South University Page 2 of 2 Organizational Behavior ©2016 South University 2 Communication in Business MGT3002 W3 L3 Communication is a workplace factor that can both create and solve problems. In the following section, you will learn about the functions and purposes of communication in an organization.
  • 3. Communication has four principal functions in an organization— control, motivation, emotional expression, and information. Communication performs a control function in matters concerning organizational structure, roles, and guidelines that are necessary for people to function within the organization. For example, instructions and feedback help to influence and direct employee behavior. When a manager offers feedback to employees and clarifies the goals to be achieved, the manager is using the motivating function of communication. Social interactions also occur in the workplace where people communicate with each other on a personal level. This emotional expression helps to strengthen both interpersonal bonds and group cohesiveness. Sharing some good news with colleagues and discussing an upcoming staff party or holiday event are both examples of emotional expression in communications. Finally, the most fundamental purpose of communication is to inform. People in organizations need to disseminate and receive Page 3 of 2 Organizational Behavior
  • 4. ©2016 South University 3 Communication in Business MGT3002 W3 L3 information constantly in order to perform effectively. If information is missing or late, the wrong decisions can be made or the wrong actions taken. Memos and e-mails sent out by top management to employees, new policy announcements, and staff meetings serve as the informing function in many organizations. However, communication must be regular and continuous; otherwise employees and management cannot make effective and informed decisions, which can result in problems for the company. In order to communicate, the source or sender transmits a message whose information has to be translated into a language. This process is known as encoding and the final message is the output of the process. The message is then transmitted through a channel or medium which may be either formal or informal. Formal channels of communication are used by organizations while informal channels are personal and social. The receiver needs to decode the message in order to comprehend it. Decoding is the reverse of the encoding process. Finally, there is the feedback loop which indicates to the sender whether the message has been received and understood. In response to this feedback, another episode of communication
  • 5. may begin. Page 4 of 2 Organizational Behavior ©2016 South University 4 Communication in Business MGT3002 W3 L3 Organizations generally use vertical and lateral communications. Vertical communications flow between hierarchical levels where downward communications are sent by higher levels to lower levels. For example, managers send instructions, assign goals, inform about policies, and give feedback about performance to their subordinates. In response, subordinates send progress reports, report problems, and give feedback through the same vertical channels. Lateral communications permit employees to share, discuss, and jointly analyze information and data. We communicate most often using an oral or spoken language.
  • 6. When a communication channel is available, this is the fastest and simplest method of communication having the advantage of immediate feedback in the form of clarifications and corrections. Within an organization, spoken communication can have several disadvantages. When a message is transmitted through a large Page 5 of 2 Organizational Behavior ©2016 South University 5 Communication in Business MGT3002 W3 L3 number of people it can become distorted, people can forget important details, and the message can be delayed or even l ost when many people are involved. Thus, companies often need to rely upon written communication to reduce these problems. However, it is important to remember that while written messages can be stored for later reference they can also be time- consuming to write and can sometimes overwhelm an organization. To be most effective a manager will often use both written and oral
  • 7. communications. For example, discussions of new company policies and directives between managers and subordinates can help all company members to understand them more clearly. The involvement of employees in this process can also help them to feel more committed to company policies. An important part of informal communications in an organization is the "unofficial" network known as the grapevine. The grapevine is a very important source of information but it can also be a source of unfounded rumors. Whether or not the information obtained through the grapevine is distorted most employees still perceive this information as reliable. When a company is in crisis the grapevine becomes more active; it can also become a source of additional problems. This is because anxieties and uncertainties may run high, leaving informal communications more vulnerable to change during transmission. One of the best ways to deal with these problems is to open more channels of discussion between management and employees. This can clarify issues and also reduce doubts and anxieties. Unfortunately, however, many companies actually close the usual face-to-face channels during times of crises, thus accentuating the problems and increasing uncertainty and anxiety among both employees and managers.
  • 8. Page 6 of 2 Organizational Behavior ©2016 South University 6 Communication in Business MGT3002 W3 L3 Apart from oral and written communication, we also communicate nonverbally through facial expressions, physical distance, body language, and the tone of our voice. In fact, research has shown that 60% to 90% of communication is nonverbal. There are a number of barriers that can reduce the effectiveness of communication. For example, selective perception may cause a person to leave out some important aspects of a conversation. This can reflect the person's unwillingness to confront unpleasant realities in the workplace or difficulties with fellow employees. Companies may subject employees to information overload, which can cause people to ignore or forget information. Emotions can also change how a person understands and interprets a message. These people may experience heightened tensions and anxieties when involved in any kind of communication. They often limit
  • 9. communications to the point where they subconsciously leave others confused or misdirected. In extreme cases, they may become isolated and may only communicate with people with whom they feel secure. Types of Groups, Group Development, Behavior, and Structure © 2016 South University Page 2 of 2 Organizational Behavior ©2016 South University 2 Types of Groups, Group Development, Behavior, and Structure
  • 10. MGT3002 W3 L1 Types of Groups It is widely recognized that the group is an important sociological unit for any analysis of organizational behavior. Groups can establish hierarchy, status, roles, norms, practices, and traditions. Thus, an understanding of these aspects of group dynamics is necessary to explain the behavior of people in groups so that they can be directed toward achieving the organization's goals. Groups may be formal or informal, as follows: In organizations, a variety of large and small formal groups are defined by the structure of the organization—for example departments, divisions, and sections. Formal groups are created by the organization and can be categorized into command groups and task groups. A command group is a group that is created with a hierarchy and a designated leadership. A task group is created to address specific jobs which are usually temporary and often includes a cross-section of the organizational hierarchy. For example, an enquiry committee may contain members from different departments. To illustrate the different types of formal groups within an organization, we can look at a company engaged in creating
  • 11. online courses. Like most companies it will have a command group with a formal hierarchy headed by the CEO of the organization. The heads of the various departments will report to the CEO. One of these departments would develop the content for online courses and this department would have a variety of temporary projects which would be headed by project managers. The command Page 3 of 2 Organizational Behavior ©2016 South University 3 Types of Groups, Group Development, Behavior, and Structure MGT3002 W3 L1 group, consisting of the company and its departments is different from the task groups, which carry out temporary projects that have definite beginnings and ends. Because the company mandates both types of groups, they are formal groups. Informal groups develop through association, affiliation, and friendship, and may take the form of interest groups or friendship groups. In an interest group people get together for a specific
  • 12. purpose. For example, a group of people may organize a farewell party for a retiring colleague or they may contribute toward the purchase of lottery tickets to share in the winnings. People with common characteristics may form friendship groups based on social or ethnic background, political affiliation, or support for a favorite sports team. Informal groups may also develop on the basis of social background, region of origin, ethnic origin, and common interests. Examples of regional origin would be people who are originally from the Midwest, the New England region, the southern states, or the West Coast. Examples of ethnic origin would be people who are of German, Korean, African, or Chinese descent. These informal groups develop naturally, based on a desire for social interaction within a familiar and comfortable environment. Group Development How do groups develop and evolve? While the organization may define the formal group by setting its goals and selecting its members, the way in which the group actually operates and performs depends more on the processes of the group's development. Page 4 of 2 Organizational Behavior
  • 13. ©2016 South University 4 Types of Groups, Group Development, Behavior, and Structure MGT3002 W3 L1 The most widely accepted model of group development is the five- stage model, which defines the stages as forming, storming, norming, performing, and adjourning. You should already be familiar with these stages of group development from the Principles of Management course, so we can now look at each of the stages in more detail. To illustrate these stages of group development, we can examine the case of a new group of students who have joined a Yoga class. At the initial forming stage the new students will probably have many questions: What kind of class will this be? Will I actually be able to learn Yoga? Will I make a fool of myself? Is the teacher knowledgeable? Who are these other people? How will we get along? Do any of them know more than me? How will the instructor teach us? These questions reflect some of the uncertainties and anxieties that a new student may have about the group, his or her own position within the group, and the roles of other students within the group. They also represent the individual's uncertainties about the
  • 14. relationships and bonds that may or may not develop with other students. The role of the teacher may be to break down barriers and to help the students get to know each other better by introducing themselves to the rest of the group. The basic process in the forming stage involves the clarification of the individual's place and role within the group, and more importantly, familiarity with the other students and the teacher. Group Behavior Page 5 of 2 Organizational Behavior ©2016 South University 5 Types of Groups, Group Development, Behavior, and Structure MGT3002 W3 L1 Once the forming stage is complete the individual should have attained at least some degree of familiarity with the other students. The storming stage now begins, as the students begin to address their initial unanswered questions. Disputes, disagreements, and conflicts may result, as some students may be perceived as trying
  • 15. to dominate the group, perhaps by showing off their existing level of familiarity with Yoga or by trying to get more attention from the teacher. The resentments of other students may be a source of these disputes and conflicts. As its name implies, the storming stage can be intense although this is a completely "natural" process. Every group needs to develop its own social hierarchy as well as the informal roles that run parallel to the formal structure. This stage should culminate in a definite hierarchy and an understanding of individual roles within the group. Students assign a higher status and a positive value to other students who have exhibited greater skill at learning the methods and practices of Yoga, and the more skilled students may start to help others without the other students feeling incompetent. Some students may also help the teacher to mediate and counsel in order to generate cooperation and collaboration. Once the class is comfortable with the new group structure, the group enters the norming stage in which norms of behavior are established. Usually the teacher will outline the class structure to the students so that they know what to expect from the class. In addition, the students will establish their own norms of behavior. For example, these norms may include how members conduct themselves during discussion sessions; members may decide that a person who wants to ask a question should raise his or her
  • 16. hand to be addressed. In this stage, the members of the group settle into some degree of cohesiveness and cooperation. Page 6 of 2 Organizational Behavior ©2016 South University 6 Types of Groups, Group Development, Behavior, and Structure MGT3002 W3 L1 At this point, the students can now focus on the basic goal of the group which is to learn the techniques and practices of Yoga. This is now the performing stage where the group is fully functional and the relationships among students, as well as between students and teacher, become settled. The students can then focus on the group goal without distractions; they can learn Yoga and look forward to future classes. As the Yoga course draws to a close, the students will become
  • 17. aware that the class is coming to an end. This is the adjourning stage and it involves review and feedback where students have the opportunity to express their experiences of the course and of fellow students. A successful closure in this stage can result from the students feeling satisfied that they have learned what they wanted from the course. The stages of group development have a very important influence on the success of the group in terms of its goals. However, as we will see in the next section, the formal structure that is externally imposed on the group can also strongly influence the outcome. Group Structure We can now look at structural factors that have an influence on group performance. Some of these factors are leadership, roles, norms, status, group composition and size. Because leadership deserves special attention, we will examine this factor in greater detail later in the course. The term "role" refers to the set of behaviors that are expected of a person in the system. Organizations, therefore, need to define each role in order to clarify their expectations of group members. However roles also extend to outside of the workplace—for
  • 18. Page 7 of 2 Organizational Behavior ©2016 South University 7 Types of Groups, Group Development, Behavior, and Structure MGT3002 W3 L1 example, as father, mother, brother, daughter, husband, or wife within a family group. People usually have more than one role in the workplace. For example, an employee is not simply a member of the company; he or she may also be a specialist (such as an accountant), a member of a certain division (such as a consumer products division), and a designated role-player (such as an accounts manager). Sometimes people may experience role conflict, a situation where compliance with one expectation makes compliance with another very difficult or even impossible. A good example of role conflict can be found in the situation of a working mother who feels torn between her responsibilities toward her children and her organization. Taking her child to an amusement park on his or her
  • 19. birthday may be as important to her as working on the presentation that she needs to make to a client the next morning. Norms are accepted standards of behavior that are shared by the members of the group. Groups in the workplace generally have established norms about how to perform various tasks, about their appearance and presentation, and about their social interactions. Departure from these norms is usually met with criticism and resistance and may also lead to conflict. This represents the group's efforts to control departure from the norms and to establish some degree of conformity. However, there may be occasions when it is necessary to depart from the norms. Change always involves these departures from accepted group behaviors. The employee who wants to implement change needs to handle the pressures of conformity through dialogue, discussion, experimentation, and feedback with the group in order to manage group resistance. Page 8 of 2 Organizational Behavior ©2016 South University 8 Types of Groups, Group Development, Behavior, and Structure
  • 20. MGT3002 W3 L1 It is important to remember that there is a difference between departures from the norm that are intended to lead to productive change, and the more extreme departures which are called deviant workplace behavior. This covers a range of sometimes illegal but definitely illegitimate social behavior, which invariably creates highly undesirable negative effects for organizations and their members. Wasting resources, sabotage of work, stealing, verbal abuse, and sexual harassment are examples of this type of behavior. When a drill sergeant shouts at the new recruits at an Army training camp, this is accepted as normal behavior in that setting. But the same behavior by a supervisor in a civilian business office would be considered unacceptable workplace behavior. Similarly, if fellow employees develop a romantic relationship outside of the workplace, those same affectionate behaviors that they exhibit while seeing a movie or when going to a restaurant will probably be inappropriate in the workplace. This is also why workplace romance is generally discouraged. Spreading malicious rumors, leaving work early, and showing favoritism are other common examples of this kind of behavior.
  • 21. Communication in Business Communication is a workplace factor that can both create and solve problems. In the following section, you will learn about the functions and purposes of communication in an organization. Communication has four principal functions in an organization—control, motivation, emotional expression, and information. Communication performs a control function in matters concerning organizational structure, roles, and guidelines that are necessary for people to function within the organization. For example, instructions and feedback help to in�uence and direct employee behavior. In order to communicate, the source or sender transmits a message whose information has to be translated into a language. This process is known as encoding and the �nal message is the output of the process. The message is then transmitted through a channel or medium which may be either formal or informal. Formal channels of communication are used by organizations while informal channels are personal and social. The receiver needs to decode the message in order to comprehend it. Decoding is
  • 22. the reverse of the encoding process. Organizations generally use vertical and lateral communications. Vertical communications �ow between hierarchical levels where downward communica tions are sent by higher levels to lower levels. For example, managers send instructions, assign goals, inform about policies, and give feedback about performance to their subordinates. In response, subordinates send progress reports, report problems, and give feedback through the same vertical channels. Lateral communications permit employees to share, discuss, and jointly analyze information and data. Communication is an aid used in everyday life, be it personal or business. In the business world, good communication is important for the daily operation of the company, but can also affect sales and pro�tability. Without good business communication, the internal and external structure of a business can face numerous challenges that can ultimately lead to its demise. Additional Materials Communication in Business (media/week3/SUO_MGT3002%20W3%20L3.pdf? _&d2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=896
  • 23. 92) https://myclasses.southuniversity.edu/content/enforced/89692- 17104265/media/week3/SUO_MGT3002%20W3%20L3.pdf?_&d 2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=89692 Individual and Group Decision Making Which is better—individual or group decision-making? This is not an easy question to answer. Generally speaking better-quality decisions come from groups. This is because groups contain people with a variety of experiences and information that can be pooled together and these diverse views can be examined by all of the group members. Individuals are also more committed to the �nal decision because of their participation in the decision-making process. However, individual decision-making is usually faster, and when deadlines lead to time constraints group decision-making may not be an available option. In a typical work group, jobs are allocated to the members on an individual basis and they carry individual responsibility and authority. In contrast with a work group, a work team has collective or
  • 24. joint responsibility and authority. The work group meets primarily to share information and make decisions while the work team meets for a collective and coordinated effort to perform tasks. Work teams are useful for various kinds of activities, such as in manufacturing, services, and contract negotiations. Their increasing popularity is an indication of their effectiveness. The most common types of work teams are problem solving teams, cross-functional teams, self-managed teams, and virtual teams. Since the 1970s, strong competition from manufacturers in countries including Japan, Germany, and South Korea has led American companies to make a concerted effort to improve quality. With the success of quality circles in Japan, American companies have begun to recognize that employee involvement through work teams is important for quality management. While not all companies are enthusiastic about the use of work teams, evidence does suggest that they are becoming more popular. Teams have become increasingly prominent in the workplace. A team-oriented organizational structure means companies or divisions rely on small work groups or teams to manage various
  • 25. products or tasks. Work teams offer some bene�ts because of the collaboration of several employees, but challenges also exist when work teams replace more individualized work. Additional Materials Individual and Group Decision Making, Work Teams, Quality Management and Teams (media/week3/SUO_MGT3002%20W3%20L2.pdf? _&d2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=896 92) https://myclasses.southuniversity.edu/content/enforced/89692- 17104265/media/week3/SUO_MGT3002%20W3%20L2.pdf?_&d 2lSessionVal=BeqKM5XygMKLELT7BmtXMifLe&ou=89692