My talk at the Adult information literacy workshop | 27-28 November | organized by The Royal Society, Wikimedia UK and BBC I discuss thee key messages from health sector's expereince in emergency response to consider in the discussion of promoting information literacy as a community resilience strategy.

1. BUILDING TRUST IN
OUR INFORMATION
ECOSYSTEM: WHO
DO WE TRUST IN AN
EMERGENCY?
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3. 01 02 03
LESSONS FROM RESPONDING TO HEALTH EMERGENCIES

4. 01
The psychology of emergencies shows that people
process information differently in a crisis.
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6. 01

7. 02
The global trust deficit is associated with poorer
COVID-19 health outcomes.

8. 02

9. 03
“Mistrust is the outgrowth of the perception
that promises were broken and values were
violated.”
- Barbara Reynolds, US CDC Crisis and Emergency Communication
Manual

10. 03
Long-term strategies to build resilience to
misinformation and asymmetries in the information
environment need multilevel and cross-sector
collaborations.
Policymakers search for a
“silver bullet” solutions.
It’s our responsibility to
educate and build multilevel
and cross-sector strategies
and policies.

12. Thank you
very much!

13. We need social cohesion and trust in information, people and
government the most during emergencies.
Emergencies are not the time where trust, literacies, and social
cohesion are built.

14. During emergency,
leverage existing trust and
prevent erosion of trust.

16. BEFORE AN EMERGENCY, MAINTAIN
AND DEVELOP TRUST AND RESILIENCE.

17. DURING EMERGENCY, LEVERAGE EXISTING
TRUST AND PREVENT EROSION OF TRUST.

18. AFTER EMERGENCY, LEARN FROM GAPS IN
TRUST AND REINFORCE RESILIENCE.