GROUP 5 Maria Fernanda Mena Salcedo Diana Priscila Montesdeoca Benitez Integrative Project II

1. Chapter 5
Processes and indicators
Group 5
Mena Salcedo, María Fernanda
Montesdeoca Benítez, Diana Priscila
BOOK REPORT
“Quality development at school”
Integrative Project II
Tutor: Miguel Vinicio Ponce Medina

2. INTRODUCTION
→ Set of steps to transform something in another.
 Can differentiate the INPUT (initial thing) with the OUTPUT (final result) due
to the added value
 Regulations and Resources are external elements that guide the process
 Each activity (instructions, tasks and controls) should be defined and
supervised

3. Regulations
Resources
INPUT OUTPUT
Activities:
• Procedures and controls
• Instructions
• Tasks
PROCESS
RESPONSIBLE

4. 5.1 Relationship between processes and
indicators
A school has a Quality Management System based on these documents:
Quality Manual
Document to assure
quality at schools
Prevent nonconformities
Process Map
Identification of core
processes
Sequence and
interrelationships of the
processes
Through the definition
of:
* Input variables of each
process
* Output variables
* Provider of process
* Process client
Procedures
Check the process
through process
indicators
Implement corrective
and preventive actions
Achieving continuous
improvement
Instructions
Quarterly monitoring
indicators permit to
detect different
deviations
Deviations data enable
to take preventive
and/or corrective
actions
Key processes should be
discussed quarterly with
the management team

5. 5.2 Quality indicators
Conditions to take into account for suitable indicators:
→ measure what they claim to measure.
→ under same circumstances should give same results.
→ indicators follow the policy objectives.
→ indicators are accepted by those who use them.

6. 5.3 How to define and select processes
and their quality indicators
To define processes in a school:
→ method
used for understanding the context and details of key processes.
→ 1. Identify
the Process and 2. Elaborate the Process.

7. 2. Elaborate the Process
1. Justify the importance of the process
2. Define the objective of the process
elaboration
3. Specify main concepts within the process
4. Establish the elements that are part of it
5. Indicate the main characteristic
properties of the process
6. Describe the specific procedures
7. Provide observations and
recommendations
8. Draw a flowchart.
1. Identify the Process
1. Define the process owner
2. Assign a code to differentiate it
3. Assign an issue number according to the order
in which it was analyzed
4. Appoint those responsible for carrying it out.

8. Examples of quality indicators:
Ecological indicators:
 Consumption of energy
 Water consumption and
purification
 Percentage of recycled
paper.
Internal social indicators:
1. Participation:
• Number of meetings with the staff
members
• Number of complaints
• Percentage of participation
2. Staff:
• Number
• Absenteeism
• Number of total hours training
3. Students:
• Ratio of students staying at home
• Ratio of students in internships

9. Reference:
 A. Brengman, J. Camps, P. Canyadell, D. Debuysere, M. Declerck, A. Govaert,
J. Loridan, J. Mengual, T. Oliveira, O. Quesada, A. Rodriguez, N. Roose, C.
Sapinho, W. Simoens, J. Sintra, B. Tortosa; “Quality development at school”,
Inspiration book, Chapter 5, Pages 37-40; May 2012.
THANKS…