Customer Service Skills Training is provided through both online and on-campus modes.
To buy Customer Service Skills CD Visit :
http://www.azimuthstore.com/educational-cds-dvds/Soft-Skills-CD-DVD/Customer-Service-Skills-CD-DVD
To know more visit: http://www.azimuthacademy.com/Azimuth_customer_service_skills_courses.asp
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CUSTOMER SERVICE SKILLS CD - AZIMUTHSTORE.COM
1. Duration: 90 min Age Group: 16+ yrs
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CUSTOMER SERVICE SKILLS
Course Outline
• Importanceof good customer service skills
• Who is a customer?
• Differenttypes of customers
• Roles of organizations in customer service
• Processes & procedures involved in customer
service
• Role of soft skills in customer service
• Things that annoy customers
• Tips on retaining existing customers
• Importanceof listening & empathising
• Apologisingsincerely whenever necessary
• Seeing things from the customer’s perspective
• Tips for effectivecustomer service
• Increasingloyalty of customers
• Improvingservice via verbal communication
• Golden rules for effective customer service