ChatGPT for Technical Writers
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How to use ChatGPT or AI for technical writing including FAQs, overcome writer's block, ensure technical accuracy and automate other tasks
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ChatGPT for Technical Writers
- 1. ChatGPT for NextGenTech Writers Presented by Raghuram Pandurangan, PayU India @TWX, Razorpay - March 2023
- 2. About the Speaker 2 decades of experience in tech comm Ex - Zoho, GE Healthcare, Next Gen Healthcare and Causeway Served STC India Chapter asVP in 2019-2020 Working as Senior Manager – Dev. Doc. Content with PayU India
- 3. Agenda Disclaimer Introduction Generate ideas Review Content Implement
- 4. Disclaimer AI does not have cognitive ability When not to use? You don't know the subject or not an SME Content is not spread over the Net
- 5. Intro Based on a Deep Learning architecture 2018 (v1) Generates coherent paragraphs of text on a wide range of topics 2019 (v2) With 175 billion parameters, perform a wide range of NLP tasks: •Translating •Summarizing •Coding 2020 (v3) Initial public release @ September Went viral in 3 months 2022 Generate 40% more accurate responses 82% less likely to produce content that is deemed inappropriate or offensive. 2023 (v4)
- 6. Generate Content Ideas • Input keywords related to your product or service 1 Ensure your doc. coverage • Imp. topics • FAQs 2
- 7. Review yourWriting Check the Spelling and Grammar Verify content accuracy* Ensure it is factually correct Get suggestions on to make content more concise and readable. Use this feedback to ensure it is user-friendly and accessible. *Must be reviewed by SME
- 8. Content Suggestions Get general procedures suggestions but may not be specific to your product Feed your product content to get more accurate results Include your product documentation or website URLs Include specific documentation URL for accurate answers Generate cURL requests or code blocks in various language bindings. Validate cURL from developers too Convert content to standard formats: HTML to Markdown HTML to DITA ….
- 10. Implement As a chatbot on your Documentation Portal Use it wisely
- 11. OtherUse Cases Provide suggestions for your Social Media posts on the following: Poster Hashtags Strategy for reaching more audience Analyse large pool of data to get insights Example: Analyze the Customer Support queries as a whole to get insights. Improve the Docs in the areas where your company get too much volume of queries with category. Compare the documentation tools. Not recommended
- 12. Example
- 13. OtherOpenAI Offerings Kili: Kili uses ChatGPT API to understand and respond to a wide range of customer inquiries, helping improve the overall customer experience. Kili is an AI-enabled customer support platform. According to the website it “responds to questions using your company’s documentation. Dumme: Dumme Generates short videos suitable for different platforms, such as Instagram and YouTube. The tool produces videos that do not require editing, and it also provides headlines and captions, alleviating the need for the user to come up with creative and relevant text. EveryLead: Everylead Generates personalised messages for potential clients using their LinkedIn profile information. It can also automatically search for leads by uploading a CSV file and provide a summary of their professional experience while creating an engaging icebreaker to include in outbound campaigns. PromptPerfect: An automatic prompt optimiser designed for large language models (LLMs), large models (LMs) and MLOps. It can optimise prompts for models ranging from ChatGPT, GPT-3.5, DALLE, and StableDiffusion LookupYC: fetches curated answers to your startup-related queries from YCombinator videos, along with time stamped references. BetterSay AI: helps you write all things professional and personal, such as advertising and content, websites and blogs, speech, social media posts, wishes and messages
- 14. Implementing Kili 1. Sign up for Kili 2. Set up the Kili widget 3. Train Kili 4. Test and refine 5. Monitor and improve
- 15. Kili Pricing and Trial The pricing for Kili depends on a variety of factors, including the number of users, the number of queries, and the level of support required. Kili offers both pay-as-you-go and subscription-based pricing models. With pay-as-you-go pricing, you only pay for the queries that Kili processes. With subscription-based pricing, you pay a monthly fee based on the number of users and the level of support required. Kili also offers a free trial period, so you can try out the platform before committing to a paid plan. During the free trial, you can test Kili's capabilities and evaluate its suitability for your needs.
- 16. References Wiki Learnings from 2nd STC India RegionalConference, Bangalore Effect of Automation onTechnical Writers AI & ML for Documentation
Editor's Notes
- Source: Reddit
- GPT stands for "Generative Pre-trained Transformer", a type of deep learning algorithm that powers my language generation abilities. The fine-tuning process leveraged both supervised learning as well as reinforcement learning in a process called reinforcement learning from human feedback (
- Use it when you have "Writers Block" One of the challenges we often face is coming up with ideas for new content or topics to cover. ChatGPT can help by generating suggestions based on keywords or topics provided, which can save time and spark creativity. Raw content for Blogs Feed your doc location for FAQs
- Clarifying technical concepts: ChatGPT can help by providing alternative phrasing or analogies to clarify difficult concepts, and can even provide examples or visual aids to help illustrate them. Verifying accuracy: ChatGPT can help by fact-checking information or verifying technical specifications to ensure that the content is accurate and up-to-date. Improving readability: ChatGPT can help by providing suggestions for sentence and paragraph structure, tone, and style, to improve readability and make the content more engaging for readers.
- Implement bot when you have large pool of content and tagged Checking your content navigation (controversial) Plagiarism check is limited
- Some additional tips: Share the poster on social media platforms, such as Twitter and LinkedIn Encourage attendees and speakers to share the poster on their own social media accounts Use the hashtags consistently in all conference-related posts to increase visibility Consider creating a social media campaign leading up to the conference, using the hashtags and highlighting key speakers or sessions Include a link to the conference website or registration page in all posts for easy access to information I hope this helps! Let me know if you have any further questions or if there's anything else I can assist you with.
- Kili: Kili uses ChatGPT API to understand and respond to a wide range of customer inquiries, helping improve the overall customer experience. Kili is an AI-enabled customer support platform. According to the website it “responds to questions using your company’s documentation. Dumme: Dumme Generates short videos suitable for different platforms, such as Instagram and YouTube. The tool produces videos that do not require editing, and it also provides headlines and captions, alleviating the need for the user to come up with creative and relevant text. EveryLead: Everylead Generates personalised messages for potential clients using their LinkedIn profile information. It can also automatically search for leads by uploading a CSV file and provide a summary of their professional experience while creating an engaging icebreaker to include in outbound campaigns. PromptPerfect: An automatic prompt optimiser designed for large language models (LLMs), large models (LMs) and MLOps. It can optimise prompts for models ranging from ChatGPT, GPT-3.5, DALLE, and StableDiffusion LookupYC: fetches curated answers to your startup-related queries from YCombinator videos, along with time stamped references. BetterSay AI: helps you write all things professional and personal, such as advertising and content, websites and blogs, speech, social media posts, wishes and messages
- Sign up for Kili: To get started with Kili, you'll need to sign up for an account on the Kili website. Once you've signed up, you can create a new project for your Documentation site. Set up the Kili widget: Once you've created a new project, you'll need to set up the Kili widget on your Documentation site. This involves adding a small piece of code to your site's HTML or using a plugin if available. You can find more information on how to set up the widget on the Kili website. Train Kili: Before Kili can start answering user queries, you'll need to train it on your documentation (API Guide, User Guide, etc.). This involves providing Kili with examples of questions and answers that users might ask. You can use the Kili web interface to create training data, or you can upload training data in CSV or JSON format. Test and refine: Once you've trained Kili, you'll want to test it to make sure it's providing accurate and helpful answers to user queries. You can use the Kili web interface to test Kili and refine its training as needed. Monitor and improve: As users interact with Kili on your WordPress site, you'll want to monitor its performance and make improvements as needed. Kili provides analytics and reporting tools to help you track user interactions and identify areas for improvement.