2. About the Speaker
22+ years of experience in technical
writing
Working for PayU India as API Doc
Manager
Worked earlier with AdventNet
(currently Zoho) GE Healthcare,
NextGen Healthcare, Causeway
Was Volunteer for STC India and served
as VP in 2019-2021
Owner of Technical Writer Forum group
with ~49000 members
3. Problem Statement
PayU India is into B2B and sells PG and related APIs to
merchants/developers.
Devguide has various integration guides for APIs hosted on
WordPress
The content on Devguide is scattered and not easy for:
Merchant to search and find the content that they are looking for
Tough to navigate between various integration guides
Merchants don't have the time to navigate and mostly skim through it
Merchants looks for instant solutions or information
Merchants sometimes don’t get the solution for the exact
problem
4. Solution
Chatbot using Docsbot.ai
Provides instant answers to the
questions or prompts
Provide answer in code blocks and
formatted lists based on the
prompt
Lists the sources or doc links to
refer to more information
Layout Examples and instructions
at the bottom of the bot
This can be embedded as a chat
box on Devguide Home page
5. Technology
Chatbot using Docsbot.ai
Integrated with platform.openai.com
No prompt or Q&A needs to be configured
Feed the WordPress content as XML (easy export from
WP)
Can work with any content fed in (sitemap, XML, etc.)
Easy to set up and No-Code
6. ChatGPT for DocBot.ai
ChatGPT is used by DocsBot.ai for Indexing your content and
prompts
Need to have a ChatGPT paid account for DocsBot.ai (~$24
including tax)
Get the key from https://platform.openai.com/
Login using your Chat
Generate key for DocsBot.ai
What is key?
API keys are unique to each user account and their permissions mirror that of your user account.
This key is used by DocsBot.ai for authorization during REST API calls.