1. 1941 Oak Tree Road # 104 Edison NJ 08820 Ph : 732-744-0440www.Pointel.com
“Whatever it takes to make the project successful”
Pointel’s Contact Center LeadershipPointel’s Contact Center LeadershipPointel’s Contact Center LeadershipPointel’s Contact Center Leadership
The Breadth of Pointel’s Sales and Services Offerings
Leveraging the knowledge and experience gained since 1999 from a multitude of successful implementations, we offer the following
services to our customers, tailored to their business demands and technical needs.
End-to-End Contact Center Solutions
• Pointel offers a complete contact center solution, based upon the
award-winning Genesys suite of products.
• Our solutions are comprehensive, taking our customers from infrastruc
ture planning to post-deployment operations support.
CRM/CTI Implementation and Integration
• Pointel’s experience is deep, having implemented CRM/CTI packages like:
Oracle, Siebel, Clarify, Remedy, Peregrine, Genesys, PeopleSoft CRM and SAP CRM
Call Routing Solutions
• Pointel will provide the most efficient call routing solution, tailored to meet the needs of your business.Our experience will enable
us to use your resources optimally, leveraging network routing and multi-site routing.
Enterprise Application Integration and Custom Application Development
• Pointel is adept at integrating applications
At the server level, desktop level, and IVR level
With various legacy and third party applications like AS/400, Mainframe, RDBMS databases including Oracle, SQL Server, Db2
and Informix
• We are skillful at designing and developing custom applications using various technologies and languages
Like C, C++, C#, Vb.NET and Java
Business Intelligence and Report Development
• Pointel excels at building custom reports with presentation tools like
• We are skilled at provisioning data and reports to effectively suit the needs of end users, as well as management or business
intelligence groups
Business Objects, Hyperion, Cognos, Crystal Reports
ETL tools like Informatica, Data Integrator, etc.
IVR Provisioning and Application Development
• Including IVR sizing, installation and configuration
• Application development including integration with legacy systems to
enable self service
• Speech Application development
• Language pack development
• IVR Application volume testing
• Performance tuning
Pointel is one of the leading Contact
Center/CRM solutions providers and
systems integrators, specializing in
selling and implementing end-to-end
contact center solutions.
Pointel has successfully completed
over 100 deployments for Fortune
2000 companies since 1999.
With over 90 employees and
locations in the United States, India
equipped to serve our customers.
Pointel is one of the leading Contact
Center/CRM solutions providers and
systems integrators, specializing in
selling and implementing end-to-end
contact center solutions.
Pointel has successfully completed
over 100 deployments for Fortune
2000 companies since 1999.
With over 90 employees and
locations in the United States, India
equipped to serve our customers.

2. Pointel’s Flexible, Post-Deployment Alternatives
Pointel offers support alternatives, customized to our customers’ individual needs and business demands. We will work with you to
determine the set of services that enables you to run most efficiently and cost-effectively.
On-Going Support and Maintenance
• Pointel offers the following services:
 Five of the world's leading Financial Institutions
 Three of the world's leading Telecommunications Companies
 Two of the world's leading Insurance Companies
Pre/Post deployment support
Production support
On-going operations support
On-site assistance
Off-site 24x7 on call/on demand support
• Unequalled Knowledge & Experience
Successful deployment of over 100 projects for North American Customers
Rich, unequalled experience that is leveraged on every project to make it a successful
Average 9 years of call center, CRM/CTI service experience for Consultants
Consultants that are most often industry certified engineers in their respective areas of expertise
Leverage of local and worldwide (on-shore/off-shore) resources
Advanced, Yet Cost-Effective, Delivery Model
• Our operations model, which includes a cost efficient blend of
on shore/off-shore support, effectively provides the following
advantages to our customers:
24x7 coverage
While minimizing expense
Performance Tuning and Health Checks
• Pointel has proven experience in performing system health
checks and performance tuning to optimize your investment
in your contact center applications
• Integration Expertise for a Unified Solution
Partnership with leading CRM and CTI companies to provide enhanced integration methods
Experience integrating with over 300 different back office and front office software products
• Proven Implementation Methodology
Unique, proven and time-tested project implementation methodology to provide maximum skill transfer
• Commitment
Above all, our customers state that Pointel’s value is enriched by the personal and professional commitment we have towards
each project. We take significant pride in the work we deliver. This unwavering commitment, combined with the CMM level
process, technological savvy and our understanding of our customer’s business process, has made every project success a
reality at Pointel. Every consultant is indoctrinated witha positive attitude, and the maxim in quotations below:
Why Do Industry Leaders Choose Pointel?
Pointel is a strong Contact Center technology solutions provider, and we have successfully implemented projects for many customers,
including:
Our customers have chosen Pointel as their partner because of numerous advantages that we bring to the Contact Center market:
The strength of our company is the technical capability of
the entire team to take up challenging projects and deliver
them on time and on budget.
The strength of our company is the technical capability of
the entire team to take up challenging projects and deliver
them on time and on budget.
www.Pointel.com
“Whatever it takes to make the project successful”
1941 Oak Tree Road # 104 Edison NJ 08820 Ph : 732-744-0440