Astute Case Study - Application Management Services for Global Media Company


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Leading information metrics and
ratings company needed
real-time 24/7 support and
troubleshooting services for its
PeopleSoft implementation

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Astute Case Study - Application Management Services for Global Media Company

  1. 1. BackgroundAstute Delivers Real-Time, 24/7 EnterpriseApplication Support to Leading InformationMetrics Company’s Global Locations• Leading information metrics and ratings company needed real-time 24/7 support and troubleshooting services for its PeopleSoft implementation• Astute AMS Team’s combination of Onsite, Offsite and Remote delivery gives significant cost savings and improves client’s service levelsThe client is a leading provider ofinformation metrics, ratings and analysesthat enable its clients – which includemedia, advertising, e-commerce andfinancial companies – to make informeddecisions regarding their businessstrategies.With a global presence in more than 100countries spread out across six continents,the client needed a technology servicesprovider that can manage its complexPeopleSoft Implementation ongoing atseveral of its regional offices.Customer RequirementsThe client needed PeopleSoft Application Management Services for:• Implementation of new modules in EMEA• Development of new interfaces and reports• Loading Accounts and Alt accounts in Hyperion using custom AE interface programs• On-time issue resolution
  2. 2. Astute SolutionsAstute provided support services andimplemented new modules for the client’sUS business offices, along with new FSCMimplementations in its European andMiddle Eastern offices.Specifically, Astute’s PeopleSoft AMS Teamperformed the following:• Created EMEA specific business units and provided permission list security for each of these units.• Enabled document sequencing for GL.• Implemented GL modules and customized GL reports• Defined closing rules.• Customized accounting entry and journal generator templates.• Implemented and customized Inventory and PO Module• Defined serial control and shipping serial control for Inventory• Uploaded alternate accounts for the client’s business units.• Coordinated with the PeopleSoft Implementation team with regard to the existing customization in PeopleSoft module processes and reports.• Established approval rules and Purchasing options.• Defined staged-date tracking and negative inventory options.• Developed inbound interface programs using application engine and component interface based on given data flow diagrams, conversion logics and business rules to upload, create and map accounts and alternate accounts in Hyperion.
  3. 3. 4637 Chabot Drive, Suite 220 • Pleasanton • CA 94588• E: • T: 925.924.1400Astute’s single globaldelivery center in Indiawas all that was needed tosupport the client’s US, UKand Singapore locations– resulting in significantcost-savings for the client.About Astute Business SolutionsAstute is dedicated to providing innovative solutions that address our clients’ unique andindustry-specific pain points. We specialize in extending the out-of-the-box functionality ofenterprise applications using our seamless add-on solutions so our clients can be spared theburden of messy and difficult-to-maintain customizations. Our unique combination of onsite,offsite and offshore resources enable us to provide best-in-class service and support to ourclients at significant cost savings.Customer BenefitsThe customer received real-time, 24/7support and trouble-shooting from Astute’sPeopleSoft Application ManagementServices Team.By leveraging its unique onsite-offshorebusiness model, Astute was able to deliverexceptional value without disrupting theclient’s business operations or impactingservice levels at any of the client’sworldwide offices.Astute’s single global delivery center inIndia was all that was needed to supportthe client’s US, UK and Singaporelocations – resulting in significant cost-savings for the client.