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Epicor corporate-brochure-br-ens


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Be inspired at work! Epicor is a software business inspired to deliver innovative ERP solutions. Whether it's providing on-site, cloud-based, or mobile solutions, learn more about careers at Epicor and how Epicor supplies the technology that helps our customers win!

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Epicor corporate-brochure-br-ens

  1. 1. Epicor delivers an entirely new approach to business software. We inspire businesses by offering choices and unprecedented flexibility. Epicor solutions free our customers from focusing on technology to focusing on what they do—their core, revenue-generating activities. From point of product origin to point of purchase, Epicor affords a single point of accountability that inspires the individuals—manufacturers, distributors, retailers, and service providers—who comprise the connected stream of inspiration that is innovating business today. With an enduring focus on the markets we serve, we inspire industries. No one else has the same industry emphasis, open access, or customer intimacy. Our customers know that Epicor solutions open vistas of possibility not previously imagined. More than 20,000 customers in more than 150 countries rely on Epicor to help them meet business challenges today, and empower them for even greater success tomorrow. With solutions available in more than 30 languages, Epicor can reinvent your organization, whether you conduct business locally, regionally, or internationally. Designed for the unique needs of the manufacturing, distribution, retail and service industries, Epicor provides end-to-end solutions coupled with the technology expertise you need to increase operational efficiency and drive competitive advantage. With more than 40 years of experience in delivering innovative, award-winning solutions to our customers, Epicor is a visionary and stable partner you can rely on now and in the future. By delivering a complete range of business software solutions along with a single point of accountability, our customers can achieve operational excellence and sustained market leadership. that Inspires • Commitment to delivering industry-specific software and innovative technologies • Global infrastructure and experience designed to support emerging businesses as effortlessly as international enterprises • Dedication to delivering exceptional customer service and satisfaction • Strength, vision, and viability to be a long-term business partner • Motivation to place our customers at the center of everything we do Realizing Success Through: Epicor – Innovation
  2. 2. As a technology innovator, Epicor is a leader in the adoption and delivery of Web services as well as the development of model-driven, service-oriented architectures. These technologies are robust enough for a Global 1000 corporation, yet practical enough for the stand-alone enterprise. Our advanced solutions inspire and enable your company’s growth, and provide the agility to match your changing business environment. Epicor has a long, successful history of innovation and leading-edge technology adoption, particularly through our partnership with Microsoft® as an elite Global Alliance Partner and a Gold Certified Partner. Epicor has a close working relationship with Microsoft, enabling us to be one of the first enterprise providers to deliver solutions leveraging Microsoft SQL Server® , Office Business Applications, XML, and .NET technologies. Our expertise leveraging the Microsoft .NET Framework and Web services allows us to offer complete solutions that can be implemented on-premise, hosted, or in the cloud. Then, as business conditions dictate, the solution can evolve as well—scaling to meet the opportunities of growth, entering new markets, increased competition—and adapting to maximize efficiency and profits. When you invest in an Epicor solution, you invest in a highly proven, flexible, and progressive technology platform that scales to meet your aspirations. for Business Innovating Technology
  3. 3. When you implement an Epicor solution, you’ve made an excellent investment—for the short and long term. Designed to stimulate performance and deliver prompt operational excellence across your enterprise, our products deliver the unmatched scalability and flexibility to handle the rigors of a globally distributed value chain. Epicor solutions are focused on minimizing the cost and complexity of implementation, integration, and support by allowing your employees to focus on business processes and best practices rather than technology. By delivering business applications that can be implemented and managed as services—easily deployed anywhere, on any device—we can provoke the low total cost of ownership (TCO) and rapid return on investment (ROI) that translate into an improved top and bottom line, and, ultimately, to market inspiration.
  4. 4. Market leaders are driven by industry focus, disciplined innovation, improved efficiency, and reduced complexity. Relying on a business system created by bolting together products from a variety of vendors after the fact is hardly an efficient way to reduce complexity—in fact, it creates it. What inspires companies to become market leaders? Motivating Market Leaders
  5. 5. With Epicor, you can inspire the efficiency of your IT resources through partnership with a world-class, full-suite solution provider that can support you worldwide. Our end-to-end, industry-specific applications and strong domain expertise provide you with a complete solution for your business and industry.
  6. 6. Today’s manufacturers must identify, consider, and respond to a new set of challenges and variables almost every day. Some are due to the extended enterprise and globalization of manufacturing, while other challenges are the result of internal inefficiencies that affect dimensions such as cost, quality, or response time. The need to blend business processes with those of customers, suppliers, other plants, warehouses, and distribution channels make manufacturing today even more complex. Epicor provides enterprise resource planning (ERP) software solutions to maximize efficiencies within the four walls of each manufacturing plant, while providing innovative technology to inspire efficiency across the globally extended enterprise. The comprehensive Epicor solution portfolio enables manufacturers to plan, schedule, execute, and monitor the entire business—from raw materials to final product, to pick, pack, and ship. With a full range of functionality, Epicor provides manufacturers with flexibility and agility, and inspires a competitive edge. “The users adapt really quickly. You don’t have to spend a 10-to-1 ratio of integration costs to software costs to get it running effectively. It just goes in easy and it runs very reliably.” —Randy Benz, CIO, Energizer Holdings, Inc. Inspired Inspire Production Manufacturers
  7. 7. Business Challenge Needed a localized enterprise resource planning solution across its global operations in 50 countries and distribution in more than 160 countries Solution Comprehensive enterprise suite that rolls up to the company’s Tier-1 solution at the corporate level and streamlines business processes across global operations Business Benefits • Ease of use • Reliable and users adapt quickly • Fraction of the cost of a Tier-1 solution Industry Global manufacturer and distributor Headquarters St. Louis, Missouri Employees 16,000 Energizer Holdings, Inc.
  8. 8. Business Challenge Identify areas for improvement and redesign processes to add value for customers of a premier industrial supplier in the Northwest Solution Epicor Distribution Business Benefits • Saved 1,400 man hours a year by leaning out the order expediting process • Yielded positive employee feedback • Grew annual revenues to $50 million Industry Industrial Headquarters Tacoma, Washington Stellar Industrial Supply
  9. 9. Today, customers demand more product options, heightened quality and shortened lead times, so driving business performance that maximizes profit is even more challenging. Delivering on these expectations with flawless execution and minimal business interruption takes inspiration, and leads to success for the entire value chain. Epicor delivers end-to-end solutions with the right tools to efficiently forecast, assemble, and deliver the goods that customers want, when they want them. With solutions conceived specifically for distributors, Epicor offers a full range of purchasing and inventory management, sales and order management, and warehousing capabilities. Epicor distribution solutions are complemented by a full suite of enterprise capabilities to drive efficiency and spur growth. “No one outpaces Epicor. They have the leading offering in the industrial distribution space, and working with them has definitely made our business more successful. Any company will benefit from their industry knowledge base.” —John Wiborg, President, Stellar Industrial Supply Inspired Inspire the Supply Chain Distributors
  10. 10. Business Challenge Maintain its leadership position as largest retailer-owned hardware cooperative in the industry supporting individual stores with a fully integrated technology solution Solution Epicor Eagle point of sale (POS) named as only recommended solution for Ace Hardware retailers Business Benefits • Leverage decades of Epicor industry experience and expertise • Extensive functionality, flexibility and integration capabilities • Retailers gain tools needed to excel at mission critical business processes • Streamlined management of inventory, orders and customer loyalty programs Industry Retail Hardware and Home Improvement Headquarters Oak Brook, Illinois Ace Hardware Corporation
  11. 11. In today’s challenging retail environment, customers have more choices and purchasing power than ever before. Epicor inspires customer loyalty by helping retailers offer the right merchandise and superb service—all while driving profits. To meet the demands of this increasingly sophisticated market, retailers are seeking advanced retail software and point of sale (POS) systems designed to persuade educated shoppers and increase revenue. Whether your business focuses on retail distribution or retail services, Epicor can help you overcome the challenges of managing multiple sales channels, obtaining the right merchandise assortments, and integrating enterprise systems, all while driving growth. Thousands of the world’s leading retailers use award-winning Epicor retail software to become more profitable and competitive. Inspired by the complex and shifting demands of the B2C environment, we’ve created retail solutions that give you the agility to meet the evolving merchandise and service expectations of today’s connected, cross-channel shoppers. Epicor designs comprehensive retail software solutions for regional chains and multichannel global brands, allowing you to deliver outstanding retail experiences that inspire customer loyalty. “We look forward to continuing our relationship with Epicor the next three years to enhance Ace store operations by further simplifying processes in the store, and tightening integration between the Epicor store system and Ace business systems.” —Mike Elmore, CIO, Ace Hardware Corporation Inspired Inspire Customers Retailers
  12. 12. In a fast-paced world in which quality, responsiveness, accuracy, and loyalty can mean the difference between inspiration and discouragement, the opportunities and challenges for service sector companies have never been greater. Epicor provides a comprehensive global solution that enables service and hospitality organizations to manage and streamline virtually every aspect of operations. Highly flexible, Epicor solutions deliver the necessary tools for refining processes, increasing profitability, and prompting growth against the backdrop of heightened customer expectations and increased legislative requirements that define the market today. With innovative solutions available for specific service and hospitality industries—including hotels and casinos, senior living, financial services, professional services, non-profits, government, and education—Epicor has engineered the foundation to inspire profitability and drive compliance within service organizations. With bid management, project accounting, engagement delivery, resource management, and time and expense, Epicor offers a complete view of project and resource utilization, and the tools to streamline all aspects of a service enterprise. Epicor provides a complete software solution for connecting people, processes, and applications for an agile business. “By implementing worldwide the processes and technologies that have been successful in the U.S., we aim to more broadly aggregate our spend, further reduce our purchasing costs, and make the process easy for our end users.” —Suzanne Puccino, Vice President and Director of Corporate Services, Parsons Brinckerhoff Inspired Inspire Opportunity Service Providers
  13. 13. Business Challenge Decentralized purchasing systems created inefficiencies and absorbed excessive financial and human resources Solution Automated purchasing management solution that helps aggregate spend and reduce purchasing costs Business Benefits • Aggregated spending enables better contract negotiation • Streamlined processes through automated workflow and approvals • Ability to manage a purchasing solution used across multiple locations without the need for on-site administration • Year-over-year savings of 40% on average through better contract negotiation • 24% savings on software and equipment compared to retail pricing • Spend on printed materials reduced to $51,000 from $150,000 Industry Engineering/Construction Management Headquarters New York, New York Employees 14,000 Parsons Brinckerhoff
  14. 14. “The Epicor Support Team continues to be a critical partner in our successful implementation of Epicor ERP solutions…Their response times are quick, and our issues are typically resolved in the first call.” —Terry McSweeney, Director of Information Services, Colt Defense LLC
  15. 15. Epicor spans the globe with more than 4,000 dedicated professionals in offices across the Americas, Europe, Africa, Asia, and Australia. With a unified global infrastructure operating 24x7, our award-winning service and support organization supports more than 20,000 customers in more than 150 countries. Epicor has major support centers in each of our key operating regions. Together with software development centers located in each region, Epicor ensures that you are consistently inspired by the highest quality products and service. for Global Success Epicor Solutions
  16. 16. Epicor Consulting provides a variety of services around implementation, training, process improvement, and software customization. Our consulting organization employs over 800 highly skilled and tenured consultants who have unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, and service organizations worldwide. Our teams offer local know-how coupled with a global outlook to ensure tangible results for our customers anywhere in the world—always with a focus on profitable growth and long-term business success. Consulting Inspires Knowledge For software to deliver value, end users must be inspired to develop the skills and knowledge to use the solution efficiently. End-user adoption is critical to a successful software implementation and its ongoing use. This is only possible with effective education and training. Our extensive library of training courses, educational materials, and user resources provide customers an excellent platform to develop a custom training program. The array of resources enable customers to choose the best options to meet their needs and tailor programs to their individual user preferences. Education Inspires Adoption Our customers depend not only on our software, but also on our experience in supporting those solutions with industry-specific expertise. Epicor stands behind all of our products with an award- winning support organization, capable of serving our global customer base. Epicor Support is a worldwide operation with support centers located in the Americas, Europe, and the Asia Pacific region. We motivate our customers with the best possible technical and application support available today through personnel who are experts in the technology and industry. We offer advanced support tools and technology to inspire customers to focus on how their organizations run, not what software is running. Support Inspires Confidence Epicor understands that in order for our customers to grow, they need the freedom to concentrate on their core business and strategy. Outsourcing the day-to-day management of systems or operations has become a viable option for companies of all sizes to reduce costs, improve operations, and, most importantly, free up valuable time and resources to concentrate on strategic needs and initiatives. To this end, Epicor Outsourcing provides a set of services that leverage our core competencies, including application management, managed hosting, and helpdesk outsourcing. These services provide our customers with access to knowledgeable experts, specialized resources, and world-class facilities. Outsourcing Inspires Freedom
  17. 17. “Our Epicor support team is a critical part of our success. They are very knowledgeable, professional, and timely in dealing with any issues that arise. They have built a strong working relationship with our user community.” —Lisa Hodska, Director of IT, TOMRA North America Inc.
  18. 18. Latin America and Caribbean Blvd. Antonio L. Rodriguez #1882 Int. 104 Plaza Central, Col. Santa Maria Monterrey, Nuevo Leon, CP 64650 Mexico Phone: +52.81.1551.7100 Fax: +52.81.1551.7117 Asia 238A Thomson Road #23-06 Novena Square Tower A Singapore 307684 Singapore Phone: +65.6333.8121 Fax: +65.6333.8131 Europe, Middle East and Africa No. 1 The Arena Downshire Way Bracknell, Berkshire RG12 1PU United Kingdom Phone: +44.1344.468468 Fax: +44.1344.468010 The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, March 2014. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and certain other countries. All other trademarks mentioned are the property of their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.  +1.800.999.6995 Contact us for more information on Epicor Products and Services About Epicor Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit Corporate Office 804 Las Cimas Parkway Austin, TX 78746 USA Toll Free: +1.888.448.2636 Direct: +1.512.328.2300 Fax: +1.512.278.5590 Australia and New Zealand Suite 2 Level 8, 100 Pacific Highway North Sydney, NSW 2060 Australia Phone: +61.2.9927.6200 Fax: +61.2.9927.6298