1. IT MANAGEMENT IN THE PUBLIC SECTOR Noribah Khalid Program Latihan Pengurusan ICT, IMATEC, INTAN 13 Mei 2010 KURSUS DIPLOMA PENGURUSAN AWAM BIL. 1/2010
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8. Software “Chaos” 16% Successful - In Budget - On Time - Meets Requirements - User involved 31% Cancelled - Development 53% “Challenged” - Over budget by 189% - Late by 222% - Missing 39% of Capabilities The Standish Group examined 8,380 Software Projects (1994).
9. Standish Chaos Reports: define success as projects on budget, of cost, and with expected functionality. There are several updates to the Standish “Chaos” reports. Software “Chaos” Source: http://www.galorath.com/ STANDISH CHAOS REPORT
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11. Is this a People, Process, or Technology Problem? So…Would a Stronger Lock Help?
12. Technology is not the whole answer People and Process matter! Repeatable, Best Practice Processes Trained People Tools & Technologies
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14. MANAGING ICT – Holistic Approach The Model of Organisation (after Leavit et al.,1973) STRUCTURE TASK / PROCESS (Process redesign) TECHNOLOGY PEOPLE (Change Management)
Government SMS Portal Launched PUTRAJAYA, July 31 2008 (Bernama) -- The government's official SMS portal (mySMS) was launched Thursday to enable the public to obtain the government services through one SMS number 15888. Malaysian Administrative Modernisation and Management Planning Unit (Mampu) director-general Datuk Normah Md Yusof said the portal served as a two-way communication between the public and the government agencies where text messages on enquiries, payment, information and reminders can be obtained. The services of five out of 53 departments and agencies under the first phase of mySMS are now available through the portal, she said at the launching of mySMS and the Chief Information Officers Conference by Chief Secretary to the Government Tan Sri Mohd Sidek Hassan here. The agencies are the National Registration Department for MyKad application status, Road Transport Department (driving license and road tax expiry date), Malaysian External Trade Development Corporation Malaysia External Trade. Others are the Small and Medium Industry Development Corporation (forms, grant application status) and Housing Loan Division (eligibility, application status, loan balance). MySMS charges are streamlined, 15 sen for sending a text message and 20 sen for receiving a reply on the services. Further details can be obtained from the portal at www.mysms.gov.my.
The Global Information Technology Report series, produced jointly with INSEAD since 2002, intends to shed light on the extent to which 133 developed and developing economies worldwide, representing over 98 percent of global GDP, benefit from latest ICT advances for increased competitiveness. the Networked Readiness Index (NRI), identifying the enabling factors for ICT readiness and providing governments and relevant stakeholders across the world with a unique benchmarking assessment of their respective economy’s strengths and weaknesses vis-à-vis their past performance and relevant comparators
Note: For Large Companies - 9% were Successful - 61.5% Challenged Over budget by 178% Late by 230% Missing 58% of Capabilities - 29.5% were Cancelled
Eg PMS II,
People and Process attention is needed in addition to the technology focus – this is why MOF exists People need to be aware of policies and processes. They also need to be trained to be able to execute the processes effectively and utilization the technology that has been implemented. Processes need to meet the requirements of the business. They processes also need to ensure compliance, security and reliable requirements met. Technology needs to be in place to support the processes. Can Technology Solutions Solve Process Problems ? Problem: (is this a people/process/technology problem?) Server crashes due to a failure to test a patch before deployment to the server Proposed Technical Solution: Cluster the server to provide failover capabilities What is the real solution? Fixing the people/process problem. Ensure that a process for testing before deployment to the production environment is: Defined and documented in policy Enabled with a lab Followed by properly trained personnel
MOF provides the guidance to identify and bring together the people, process and technology components needed to effectively support the business. The requirements for each component in the are needed to provide to the needed balance to the organizations ability to manage and support the infrastructure.
Rationale for managing ICT: - ICT deals with the most important asset for organisation or nation Need to alignment to organisation objectives or core business Ocer the years many management method relevant to ICT has been developed and proven effective Examples of Strategic management skills – Leadership & goals setting Tactical skills – Environment & resources Operational skills – operational processes and monitoring
Rationale for managing ICT: - ICT deals with the most important asset for organisation or nation Need to alignment to organisation objectives or core business Over the years many management method relevant to ICT has been developed and proven effective Examples of Strategic management skills – Leadership & goals setting Tactical skills – Environment & resources Operational skills – operational processes and monitoring
System developed musr adhere to the agreed SISP document System development should be managed using proper project management methodology the development should follow best practiced SDLC include risk assessment process Outsourced system development also need carefull planing, assessment and management
Adopt the technology only if it meets your organisation need Do proper risk assessment – cost benefit analysis Update tecnology knowledge to identify opportunities
Look at short term and long term ICT competency objectives Identify ICT skill set most necessary for own organisation
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