Hiding and learning organisations and problems. Decisions made balancing logic and intuition based on experience and judgement

1. PROBLEM SOLVING
"SWEEP IT UNDER THE CARPET" LEARNING ORGANISATION
YES YES
NO NO
NO YES
YES
NO
NO
YES
YES
NO
LOGIC Experience
Japanese - less haste - more speed "Find Right Question" (rarely wrong answer)
Org is waiting for decision and primed due to alignment.
West - find right answer
BUT likely that right answer to wrong problem may occur
You have made a
mistake
Take ownership &
assess possible
consequences
Take corrective
action & inform those
affected
Problem Avoided
Conceal it before
anybody finds out
Get in first
with your
story
Sit tight and hope the
problem goes away.
Bury it
You have made a
mistake
Decisions - a balance between
Intuition & logic using experience
based on judgment
Problem Solved
INTUITION
Investigate why
mistake occurred
Tell somebody senior
immediately
Try to learn from
mistakes
Share discovery &
improve process
Cooperate fully to
correct error and
review procedures
Will it
show?
Can you
hide it?
Can you blame
somebody else,
circumstances,
client?
Could admission
damage your
Could admission
damage your
Is it a flaw in the
process /
Judgment