Did not receive password reset link

1. Reset password link not received?
Follow these steps to get reset link
Identify your login
type
Check for email
id/mobile number
correctness
Check the email in
your junk/spam
folder
Not received?
Resend the link

2. Identify your login type
Type 1
If you get a pop-up to enter your password
Once you enter your registered
email Id and click on Continue
Type 2
If you do not get a pop-up to enter your password

3. Check for email ID/mobile number correctness
Type 1
If you get a pop-up to enter your password
Type 2
If you do not get a pop-up to enter your
password
Resetting password using Mobile number Resetting password using Email Id
Ensure that you have dialed using the
registered mobile number
Ensure that you have entered the registered email id
Ensure you have followed the IVR
instructions correctly
Check for:
- Spelling error
- If you have entered ‘0’ (zero) instead of ‘O’ (alphabet)
- You have entered the complete email address including ‘@’ symbol and the
correct domain name (for example, entered yahoo.com instead of yahoo.in,
etc.)

4. Check the email in your junk or spam folder
Type2
You will receive the password
reset link from
noreply@Paytm.com
If you are resetting your password using:
Type1
You will receive the password
reset link from
care@Paytm.com
For more details on login type1 and type2, refer slide number 2

5. Steps to reset password
for login type 1
(If you get a pop-up to enter your password)

6. Resetting your seller panel password (1/3)
Enter your registered email Id or mobile number and
click on Continue
Follow these steps to reset your password-
Click on ‘Forgot Password’

7. Call on the given number and press 1, you will receive
the password reset link via SMS
Ensure you call using the registered mobile number
Sellers who use their mobile number to login Sellers who use their email ID to login
Click on ‘click here’ and follow the next steps
Resetting your seller panel password (2/3)

8. Resetting your seller panel password (3/3)
Enter you registered email id here and click “Send reset
password link”
Ensure there are no spelling errors
If your account is linked with a mobile number then the
Reset Password link will be sent to the mobile number
else to your email ID from care@paytm.com
Test@test.com

9. Steps to reset password
for login type 2
(If you do not get a pop-up to enter your
password)

10. Follow these steps to reset your password-
Enter your registered email id
and click on Continue
Click on ‘Forget Password’
Resetting your seller panel password (1/2)

11. Enter your registered email Id and click on Submit
Ensure there are no spelling errors
Reset Password link will be sent to your email ID from
noreply@paytm.com
Resetting your seller panel password (2/2)