Order placement - VIVO

1. How a customer can purchase a VIVO
mobile by scanning a QR code?
In this module, we will discuss:-
1. How to purchase a VIVO mobile by scanning a QR code?
2. How to check order details & pick up code in customer app?
3. How to check the offers/vouchers on the customer app?

2. How to purchase a VIVO mobile by scanning a QR code?
Tap on the QR code icon to scan the
Paytm Mall QR code available at the
VIVO store
Scan the Paytm Mall
QR code
Search the desired VIVO mobile by
typing the model name in the Search
bar
Suggest the customer to open Paytm App and follow these steps

3. Select the desired VIVO mobile from
the available list
Check the VIVO mobile’s details Here you can check the available
offers
How to purchase a VIVO mobile by scanning a QR code?

4. Tap on the Barcode icon to scan the
IMEI printed on the VIVO mobile’s box
Tap on Verify to validate the IMEI If you get the error message, ensure that you
are scanning the correct VIVO mobile’s IMEI
number
How to purchase a VIVO mobile by scanning a QR code?
Note – Do not insert the SIM card in the purchased VIVO mobile until you have processed the order and marked it as delivered.

5. Once the IMEI number is verified, you
can proceed to the next step
Tap on Pick at store Tap on Apply Promocode
How to purchase a VIVO mobile by scanning a QR code?

6. Select the promocode Tap on Proceed to pay
How to purchase a VIVO mobile by scanning a QR code?
Select the payment mode to pay for
the VIVO mobile

7. Share the pickup code with the seller
How to purchase a VIVO mobile by scanning a QR code?

8. Suggest the customer to follow these steps to check the VIVO mobile’s Order ID and Pickup Code in the Paytm App
Tap on the Menu option Tap on the Orders tab Tap on the VIVO mobile order
How to check Pickup code in customer app?

9. The customer can check the Order ID
here
To check the pickup code, tap on
View pickup code
The customer can check the pickup
code here
How to check Pickup code in customer app?

10. Tap on the CASHBACK option Tap on the My Vouchers tab Tap on the respective Voucher
Suggest the customer to follow these steps to check the offers/vouchers in the Paytm App
Note – The vouchers will be visible post 24 hours of the order being marked as delivered by the seller.
How to check the offers/vouchers on the customer app?

11. The customer can check the voucher
code here
Note – The vouchers will be visible post 24 hours of the order being marked as delivered by the seller.
How to check the offers/vouchers on the customer app?

12. Thankseveryone!
For any query, please contact our support team at 7210143437 between 10 am to 9 pm.