1. PATIENT OPINION – IMPACT
WORKSHOP
Mansfield Civic Centre, 30th May 2012
WELCOME
Professor Mike Cooke, CBE
Chief Executive
Patient Opinion Impact Workshop
30/05/12

2. 2

3. BENEFITS – PATIENTS AND PEOPLE
What Patients want? What Staff want?
• Clinically effective safe care • Clear role
• Cleanliness • Real teams
• Responsive services • Clear goals
• Dignity • Approachable Management
• Respect • Feedback
• Involvement • Chance to develop [job]
• Communication • Chance to develop [career]
11

5. AGM 2009
OSCARS

6. Invest to Lead

9. PEOPLE’S STORIES ARE KEY
…..staff response to these is crucial
5

10. 2012 OSCAR WINNERS

11. INTRODUCING THE CHALLENGE
 To ensure each team captures feed back
 To ensure each team shares and discusses its
feedback with all team members
 To ensure that each team acts on both it’s
positive and negative feedback
 To ensure that each team and directorate shares
the changes it has made as a result of feedback
13

12. Nottingham Panthers –
Anti Stigma campaign

13. AND FINALLY… THE TWO BEST MEASURES
OF QUALITY!
Good luck from me!
15

14. Mike.Cooke@nottshc.nhs.uk
www.nottinghamshirehealthcare.nhs.uk
Nottinghamshire Healthcare NHS Trust
Duncan Macmillan House
Porchester Road
Nottingham
NG3 6AA