The document discusses the challenges facing NTPC in becoming the best power producer to sustain competition. It states that NTPC must effectively manage its financials, customers, people, and power production processes. The document recommends adopting Total Quality Management (TQM) as the key to addressing these challenges through customer orientation, leadership, people management, and continuous process improvement. TQM involves company-wide changes in attitudes, processes, and products to continuously adapt to changes. The document outlines some TQM techniques and prizes to recognize excellence in quality management.
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
This Power Point Presentation is useful for Project coordinators ,Project Engineers,Project Developers,Project Managers in Construction field,Construction Managements,Construction Management review,contract and construction overview
TQM, Total Quality Management Implementation Training Conducted by Industry Experts, customized for you & connect with relevance to your Industry & Processes.
Change Management:
definition, process steps and tools applied.
What is Change Management?
How is it applied? Which tools are involved?
Find out with us.
Total Quality Management in assumes importance in the current context since we want maximum Governance with Minimum Government. What we can learn from Quality Gurus like Deming, Juran or Ishikawa to improve Service Delivery?
This Power Point Presentation is useful for Project coordinators ,Project Engineers,Project Developers,Project Managers in Construction field,Construction Managements,Construction Management review,contract and construction overview
TQM, Total Quality Management Implementation Training Conducted by Industry Experts, customized for you & connect with relevance to your Industry & Processes.
Change Management:
definition, process steps and tools applied.
What is Change Management?
How is it applied? Which tools are involved?
Find out with us.
THIS PRESENTATION CONTENT WILL GIVE YOU BRIEF KNOWLEDGE ABOUT HOW YOU CAN IMPROVE THE PROCESS OUTPUT WITH A PROPER PRE-DESIGNED STRUCTURE FOR THAT PARTICULAR.
ISO 9000, Lean manufacturing, and Six Sigma Works on the principle of total quality management or we can say that they overshadowed the TQM due to their efficient output in comparison to it.
#Basics of Lean Six Sigma - By SN Panigrahi,
Essenpee Business Solutions,
SN Panigrahi,
Lean Six Sigma,
Lean Practices,
Lean Tools,
What is mean by Six Sigma,
Six Sigma Tools,
Advantages of Lean Six Sigma,
Success Factors of Lean Six Sigma
Soft Concepts of TQM in Total Quality Management Timothy Wooi
This 1 day training program focus on the on the “Soft” TQM Concepts to provide and equip Participants with a better understanding TQM and its practices and to understand why TQM is so important as a mechanism to ensure Quality to Customer, as well as to comply to Quality procedures to ensure Quality being delivered to Customer.
The “Soft” Side of TQM resulted in the identification of nine (9) key principles most commonly found in Quality management.
1) Total Employee Involvement
2) Continuous Improvement
3) Continuous Training
4) Teamwork
5) Empowerment
6) Top-management Commitment
and Support
7) Democratic Management Style
8) Customer/Citizen Satisfaction
9) Culture Change
1. TOTAL QUALITY
MANAGEMENT
AN INTERACTION WITH EXECUTIVE TRAINEES OF
NTPC
ON
9TH Feb,2010
2. CHALLENGES BEFORE YOU
NTPC TO BE THE BEST POWER PRODUCER TO
SUSTAIN COMPETITION:
1 SHOULD MAKE ENOUGH MONEY.(Financial)
2 SHOULD BE FINANCIALLY STABLE. .(Financial)
3 SHOULD BE PRODUCTIVE. .(Financial)
4 SHOULD GROW AT THE RIGHT RATE. .(Financial)
5 SHOULD MANAGE ITS CUSTOMER RELATIONSHIPS
EFFECTIVELY.(Customer)
6 SHOULD MANAGE ITS PEOPLE EFFECTIVELY.( learning & growth)
7 MANAGE POWER PRODUCTION ( IT’S PRODUCT) EFFECTIVELY.
( Process)
3. PRIORITIES/ STRATEGIES
1 CUTTING COSTS – OPTIMISE VALUE ADDITION
2 IMPROVING PROCESSES – INNOVATIVE/ CREATIVITY/
WORLD CLASS
3 PRINCIPLE CENTRED LEADERSHIP ( Stephen R Covey)
4 EMPLOYEE LEARNING & GROWTH.
5 BREAK DOWN BARRIERS BETWEEN DEPARTMENTS.
4. HOW DO WE DO IT ALL ? ?
TOTAL QUALITY MANAGEMENT (TQM) IS THE KEY TO
CUSTOMER ORIENTATION, LEADERSHIP, PEOPLE
MANGENT AND CONTINUOUS PROCESS IMPROVEMENT.
TQM IS A COMPANY DRIVEN PROCESS THROUGH PEOPLE,
INVOLVING CHANGES IN PEOPLE’S
ATTITUDES,PROCESSES AND PRODUCTS AND
CONTINUOUSLY LOOKING FOR NEW WAYS TO ADAPT TO
THE CHANGING ENVIRONMENT.
TQM INVOLVES THE WHOLE COMPANY- EVERY
DEPARTMENT,EVERY ACTIVITY,EVERY FUNCTION, EVERY
SINGLE PERSON AT EVERY LEVEL.
5. THE TQM GURU’S
1 W.EDWARD DEMING -14 POINTS
2 W.A. SHEWHART -PDCA CYCLE
3 JOSEPH M JURAN - QUALITY TRIOLOGY
4 PHILIP CROSBY- Do it right the first time/ Quality is free
5 KAORU ISHIKAWA - Cause & Effect Diagram
6 SHIGEO SHINGO- Stop the process where defect occurs,
detect the cause and apply prevention measure
6. TQM TECHNIQUES
1 5 S ( House Keeping- a place for everything and every thing
in place)
2 KAIZEN ( Kai- Change Zen—for the better)
3 BENCHMARKING ( Process improvement by learning and
adapting)
4 SUGGESTION SCHEMES/QUALITY CIRCLES( Employee
involvement)
5 TOTAL PRODUCTIVE MAINTENANACE( Zero machine
breakdown)
6 JUST IN TIME( Minimum inventory)
7 LEAN MANAGEMENT –horizontal teams
7. TQM PRIZES
1 MALCOM BALDRIGE NATIONAL QUALITY AWARD( 1987)
2 CII BUSINESS EXCELLENCE AWARD
3 DEMING PRIZE