2. 1. What is corporate etiquette
2. Benefits of corporate etiquette
3. Communication etiquette
4. Email etiquette
5. Phone etiquette
6. Meeting etiquette
7. Business cards etiquette
8. Dining etiquette
8. Handshake etiquette
9. Dressing etiquette
8. Common courtesy expressions
9. Phrases for greeting
10. Steps to make introductions
11. Role of body language in etiquette
12. Hofstede model to analyse cultures
13. Characteristics for good corporate etiquette
14. Behaviours driving corporate etiquette
15. Behaviours to avoid in etiquette
4. Etiquette in Using Business Cards
› The following are a few considerations to keep in mind while using, presenting and
handling business cards:
1. Always keep your business cards handy
2. Keep hierarchical order in mind
3. Time of presentation of business card
4. Follow business card with your offerings
5. Show good manners while receiving business cards
5. Always Keep Your
Business Cards
Handy
Never ever be without your business
cards
Put a stack of cards;
1. In your office desk
2. At home
3. In your car
4. In your wallet
6. Keep hierarchical order in mind
Never present your business card to senior level executives when
you meet them, unless and until they’ve asked for one.
7. Time of presentation of business card
Give your business card to the other person when he can take a moment to
give it a look and can give it his full attention.
Never present your business card in the middle of a discussion as it can
cause an unnecessary interruption.
8. Follow business card with your offerings
Always follow the presentation of your business card with a detailed explanation of your services,
offerings and what you can offer them.
Give a short and brief explanation of a probable ‘action recommendation’ when you present your card to
the other person.
This will increase the chance of the other person contacting you again.
For Example:
You could say something like: “I think I can help with your Training concerns, Mr. Houston. Here is my
card.”
Another thing that you could do is ask for referrals and encourage the other person to share your contact
details with anyone they know who can use your services or products.
9. Show good manners while receiving business
cards
It is very important that whenever you receive a card from someone you show the
other person that you value his card.
When you receive a business card;
1. Make sure you take time to look at the business card for a few seconds.
2. Make sure that you pass a good comment about the card, such as its font, design, color,
layout etc.
3. Make sure that you very clearly let the other person see that you are storing their card
carefully, instead of just pushing it in your pocket.