Self management business-protocol

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Self management business-protocol

  1. 1. Business Protocol
  2. 2. Business Protocol
  3. 3. Business ProtocolBehaving in an appropriate manner hasbecome a key strategy to getting andstaying ahead in the business world.
  4. 4. Business ProtocolGood business protocol will helpyour business go more smoothly.
  5. 5. Principles ofBusiness Protocol
  6. 6. Principles of Business Protocol#1 Be on time.
  7. 7. Be On TimeBeing on time shows respect forthe people with whom you meet.
  8. 8. Be On TimeIf you will be late, call and give anestimate when you will arrive.
  9. 9. Be On TimeIf you arrive late, you maydisrupt the presenter.
  10. 10. Be On TimeSet realistic deadlines.
  11. 11. Principles of Business Protocol#1 Be on time.#2 Be discreet.
  12. 12. Be DiscreetKeep confidentialinformation confidential.
  13. 13. Be DiscreetDon’t spread good or bad gossip.
  14. 14. Principles of Business Protocol#1 Be on time.#2 Be discreet.#3 Be courteous, pleasant and positive.
  15. 15. Be CourteousGreet people with a “hello”and a handshake.
  16. 16. Be CourteousUse appropriate words.
  17. 17. Principles of Business Protocol#1 Be on time.#2 Be discreet.#3 Be courteous, pleasant and positive.#4 Be concerned for others.
  18. 18. Be Concerned for OthersTry to understand your client’sviewpoints and needs.
  19. 19. Be Concerned for OthersUnderstand your co-workers’,superiors’ and subordinates’viewpoints and needs.
  20. 20. Be Concerned for OthersBe empathetic to the viewpointsand needs of others.
  21. 21. Be Concerned for OthersDon’t brag about yourself.
  22. 22. Principles of Business Protocol#1 Be on time.#2 Be discreet.#3 Be courteous, pleasant and positive.#4 Be concerned for others.#5 Dress appropriately.
  23. 23. Dress AppropriatelyFollow the dress code of yourcompany and industry.
  24. 24. Principles of Business Protocol#1 Be on time.#2 Be discreet.#3 Be courteous, pleasant and positive.#4 Be concerned for others.#5 Dress appropriately.#6 Use proper language.
  25. 25. Use Proper LanguageThe following are inappropriate:• “Off color” jokes
  26. 26. Use Proper LanguageThe following are inappropriate:• “Off color” jokes• Racist slurs
  27. 27. Use Proper LanguageThe following are inappropriate:• “Off color” jokes• Racist slurs• Sexist slurs
  28. 28. Use Proper LanguageThe following are inappropriate:• “Off color” jokes• Racist slurs• Sexist slurs• Ethnic slurs
  29. 29. Use Proper LanguageBe careful what you say on thephone in a work setting.
  30. 30. Executive Communication
  31. 31. Executive CommunicationBe a good listener.
  32. 32. Executive CommunicationPronounce names correctly.
  33. 33. Executive CommunicationChoose your words carefully.
  34. 34. Executive CommunicationOrganize your thoughtsbefore you speak.
  35. 35. Executive CommunicationMake sure any writtencommunication is correct.
  36. 36. Follow-Up
  37. 37. Follow-UpIt moves business relationships along.
  38. 38. Follow-UpCarefully choose those who youneed to follow up with.
  39. 39. Follow-UpFollow-up should be sincere.
  40. 40. Entertaining and Gift-Giving
  41. 41. EntertainingYour table manners reflect youand your company.
  42. 42. Gift Giving• Consider the other person
  43. 43. Gift Giving• Consider the other person• Determine if appropriate
  44. 44. Gift Giving• Consider the other person• Determine if appropriate• Follow his or her company policy
  45. 45. Gift Giving• Consider the other person• Determine if appropriate• Follow his or her company policy• Be careful if a food item
  46. 46. Gift GivingSome companies have policies againstgift-giving and gift-acceptance.
  47. 47. Gift GivingAcknowledge gifts with a prompt“thank you” note.
  48. 48. Business Protocol
  49. 49. Business Protocol

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