A cycle to get individuals up to speed quicker and with less wasted effort and frustration.

1. The POINTER Cycle
for getting someone successfully started doing anything

2. Created 2012
by Tom Curtis
Blog: www.onimproving.blogspot.com
Presentations: www.slideshare.net/onimproving
Email: ideamerchants@gmail.com
Twitter: @onimproving

3. We create waste when we do a poor job
getting people started doing something new
to them. It hurts in both visible and invisible
ways. What follows is a simple routine to help
us do a better job and create greater value.

4. Prepare
Orient
Include
Need
Train
Include
Need
Train Prepare
Orient
Ensure
Restart
Ensure Enter
Restart

5. Prepare-get ready
yourself the environment
the process the team
the material the supplies
the calendar your patience

6. Orient-get aligned and
get the learner facing
the right direction
do introductions
provide an overview
establish expectations
preview the process
answer questions

7. Include-get involved
copy on email
invite to meetings
have shadow
involve in conversations
give information and files
have discussions

8. Need-get required
give assignments
set deadlines

9. Train-get capable
demonstrate
allow to try
feedback
allow to try
feedback
allow to try
joint debrief
establish next steps

10. Ensure-get right
assess understanding
assess ability
assess attitude
set plan to close gaps
build review process
get on the calendar

11. Restart-get closure
and get moving on
review the process
provide and receive feedback
recognize what could be improved
set plan to improve
start another cycle