The chief information officer at Carlow University thanked the Ellucian support team for resolving a critical issue with their BusinessObjects Universes. After restoring corrupted universes, issues remained with linked data and reports. David Clifton from Ellucian took time to understand the problem and discovered the underlying issue through hours of work, providing a resolution. The support from the Solution Center has been good in the past but lost key personnel, impacting support levels. The CIO will request David's assistance directly in the future due to his expertise.

1. I am writingtodayto personallythankyouandyourteamfor all of your assistance overthe lastfewdays
and weeksinresolvingacritical issue here atCarlow withourBusinessObjectsUniverses. Asyouknow,
we encounteredcorruptioninour AdvancementUniverse atthe endof Januaryresultinginthe needto
restore all of the BusinessObjectsUniverses. Afterthe restore,we continuedtoexperience significant
issueswiththe dataand reportsthat were linkedtothe AdvancementUniverse.
At thistime,we are workingona highpriorityreportingprojectthathasthe eyesandearsof notonly
the AdvancementVP,butalsothe Presidentof Carlow University –timelyresolutionof thisissue was
critical. I reachedoutto the EllucianSolutionCenter,however,theywere notable toprovide much
assistance. HavingDavidCliftonworkingwithuswasinvaluable. He tookthe time to thoroughly
understandthe issue andresearchwhatneededtobe done. Afterhoursof tediouswork,he discovered
the underlyingissueandwasable toprovide uswithresolution.
Althoughthe SolutionCenterhasprovideduswithsome goodsupportinthe past,Iunderstandthat
theyhave lostsome of theirkeyBusinessObjectssupportpersonnel. Thishasgreatlyimpactedthe level
of supportthatis available toourclientsites. Now thatIam aware of the level of expertise thatDavid
can provide,Iwill be sure toletyou know whenwe needadditional assistance!
Thank youagain,
NancyOliver| Chief Information Officer|Ellucian® |O:+1.412.578.6285 | M:+1.412.496.4021