2. An Electronic Performance Support System (EPSS) is a software
solution that helps individuals perform a given online task or
function, or improve productivity. As the term has evolved within the
training profession, the primary emphasis has generally remained on
mission support over learning, although the latter is typically
achieved as well.
3. Computer-based: EPSS are computer-based, which is what the
“electronic" in their name indicates.
Access during task
Controlled by the staff:
Reduce the need for prior training
Easily updated
Fast access to information
Allow for different levels of knowledge in users
4. Advantages
Reducing the complexity or number of steps required to perform a
task
Providing the performance information an employee needs to
perform a task
Providing a decision support system that enables an employee to
identify the action that is appropriate for a particular set of
conditions
