The document discusses the transition from traditional Enterprise Content Management (ECM) to Content Services, emphasizing the need for intelligent information management. It highlights the challenges organizations face with expanding systems and content management, and the importance of adopting new technologies to remain competitive. Additionally, it stresses that the transformation should be seen as a business opportunity rather than just an IT issue.

1. Underwritten by: Presented by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
Information Through a New Lens –
What Lies Beyond ECM
Presented 28th June, 2018

2. Underwritten by: Presented by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformation begins with
Intelligent Information Management

4. Underwritten by: Presented by:
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5. Underwritten by: Presented by:
Neale Stidolph
Business Dev. Director
Sword IT Solutions Ltd
Dave Jones
Director, Product Marketing
Nuxeo
Host: Theresa Resek, CIP
Director
AIIM
Today’s Speakers

6. Underwritten by: Presented by:
Neale Stidolph
Business Development Director
Sword IT Solutions Ltd
Introducing our Featured Speaker

7. Underwritten by: Presented by:
Contact me
Neale Stidolph
Strategy, Business Development, & IM Specialist, Sword Group
Experience
More than 30 years of IT & IM experience.
The Robert Gordon University, Industrial Advisory Group member
Ex-Board member of AIIM & Treasurer, GDPR + Oil & Gas Special Interest Groups
Oil & Gas UK Council Representative
Previous roles:
Head of Strategic Development Lockheed Martin UK, and
Head of Information Management, Lockheed Martin UK
https://www.linkedin.com/in/nealestidolphneale.stidolph@sword-group.com Tel. +44 7841 868974

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ECM, was it the answer
and is it obsolete?
The answer is valid but the
questions are changing
Intelligent Information
Management* is the new
philosophy
Content Services are the tools
*

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Driving Forces – moving beyond ECM
Your Information
Systems
Pushing forces Pulling forces
Product end-of-life
Supportability
Security
Maintenance
Licensing costs
Legacy skills / training
Vendor inertia
Regulatory pressure
Hard to make changes
Process modernisation
Business agility / flexibility
Get smarter (analytics)
User/Customer Experience
Competitive pressures
Inter-company collaboration
Cost saving (platform, AI/ML)
Automation (RPA..)
Trust (DLT / Blockchain…)
Pace of change
Fear-Uncertainty-Doubt
Complex customisation
“It ain’t broke”
New technology & skills
New vendors & partners
Legacy technology lock-in
Proof / Stakeholder fear
IT staff feel threatened

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ECM to Content Services
The way we were
Traditional org.
Slow change/scale
‘Slow’ content
Structure / Control
Complex & Rigid
Centralised/Internal
Demanding of users
Losing it…
Org. revolutions!
Cost escalation
IT-centric silos
Evolution
Interconnected
Lower cost, agile
People-centric
ECM will help? Wow, it’s hard! Content ServicesBefore 2005

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What are content services?
Platforms, Applications and Components
Could be an integrated suite, but more likely
to be deployed as connectors, APIs, microservices
Add value to legacy systems
All about context and user-centric functionality

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Analysts’ view: Content Service Platforms
https://aka.ms/gartner-csp17Gartner

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Why is organising information hard?
Explosive growth of systems
and apps
Consumerisation of IT
Diverse content
Acceleration in volume
People struggle with classification!
Cross-company collaboration
Regulatory changes
Radical business processes
Predicting future data uses
Boundary challenges:
Home / Work / Mobile / Cloud
Fewer admin people / librarians / doc control
IIM

14. Underwritten by: Presented by:
Organisational Forces & Strategy
Rate of change/growth
Competitive disruption
Customer expectations
Data variety and volume
Regulation
Insight from data
Privacy and security
Data capture / IoT / Edge
Disintermediation
Strategies
BaU – Ride train to the end
Exit / Sell up and move on
Evolve, and fast
Spin up a new org.
Cost
Technical innovation
Automation
Barriers to entry

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So how is it going?
Latest research:
The State of Intelligent
Information Management
• Businesses see risk and opportunity but aren’t responding well
• Many plans are in very early stages
• Average number of systems is rising
• Over half of critical content is outside core systems
• Still struggling with content capture when it comes to scanning
http://info.aiim.org/the-state-of-intelligent-information-management-getting-ahead-of-the-digital-transformation-curve

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Tribal wisdom of the Dakota Indians
What does your organisation do?
1. Prop it up and say it will be ok for a while?
2. Fit a new saddle?
3. Outsource the horse?
4. Create a team of dead horses?
5. Say that we can’t afford a new horse?
Reality Check

17. Underwritten by: Presented by:
Some of our recent experiences
Sales
Contract Life Cycle
Management Solution
Marketing
Marketing Asset
Management Solution
Accounting
Accounts Receivable
Processing
Records Management
Legacy Content
Platforms
• Federated Search
• In-Place Records Management
• Content Clean-Up & Migration
• Making Content ‘Smart’

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INCREASE
PRODUCTIVITY
• Work through key
processes in less
time
• ‘Win’ more business
• Serve more people
• Increase your
revenue
IMPROVE
OVERHEADS
• Costs of
technology
• Cost to
maintain
• Cost to train
staff
• Project/upgrade
costs
INVESTMENT
IN PEOPLE
• Happier
workforce
• Higher
engagement
• Lower staff
turnover
• Less absenteeism
• Attracting talent
REDUCE RISK
• Maintain
compliance &
reduce likelihood
of fines / legal fees
• Protect Intellectual
Property
• Improved business
continuity
DRIVE
INNOVATION
• New products and
services
• Process
improvement and
automation
• New ways of
working
• User experience
What is everyone really trying to do?

19. Underwritten by: Presented by:
PERSONA
PROFILING
WAYSOF
WORKING
MATRIX
PLAN THE ADOPTION OF NEW CAPABILITIES
I am an active participant in
communities across my organisation
I run more efficient, more flexible,
more effective meetings
I use online collaboration tools that
help me work with others better
I search for information and share
useful knowledge with others
I work wherever I want, from any
device I want
I maintain my online presence and
stay connected with my colleagues
I store my documents online and
share links rather than attachments
IDENTIFY WORKING BEHAVIOURS
PHASE 1
People-centricModernisation
PHASE 2
Adopting
new ways of
working
according to
personas
PHASE 3

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Technology-centric Modernisation

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The rise of AI / ML and radical technologies
Knowledge
Discovery
Artificial
Intelligence
Machine
Learning
Pattern
Recognition
Statistics
Data
Mining
Deep
Learning
Emerging & future radical technologies
Internet of Things and Edge Computing
Blockchain / Distributed Ledger Technology
- Cryptocurrencies
- Ledger: UAE, Estonia…
Quantum Computing
- Post-quantum cryptography
- Spectacular AI, forecasting, modelling
PoC? Watch developments &
work with smart partners
Many others…

22. Underwritten by: Presented by:
My personal recommendations
This is not an IT issue, it’s about BUSINESS OPPORTUNITY
• Strategy
Reassess your information: its value now, and potential value
Create the vision for the business future mode of operation
Get executive ownership of organizational transformation
• Tactics & Technology
Apply Intelligent Information Management methods
i.e. Deploy Content Services for quick wins
Build out your wider technology transformation over time

23. Underwritten by: Presented by:
Dave Jones
Director, Product Marketing
Nuxeo
Introducing our Speaker

24. Underwritten by: Presented by:
Content Services
“...the strategies, methods and
tools used to capture, manage,
store, preserve, analyse, and
deliver data and content, related to
an organization.”
Enterprise Content Management
(ECM)
“...the strategies, methods and
tools used to capture, manage,
store, preserve, and deliver
content and documents related to
organisational processes.”
From ECM to Content Services

25. Underwritten by: Presented by:
But who really
cares?

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Inability to
connect
information from
different systems
Problem for
79%of
organizations

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“The kinds of information
management capabilities
we need vary wildly
depending on the process
we are considering.”
76%
of
organizations

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You want to buy a
car….
More info or subtitle can go here.
For example

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But is that what
you really want?
More info or subtitle can go here.

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Based on user requirements

35. Underwritten by: Presented by:
From ECM to Content Services
ECM (1.0) was
1. Single repository
2. Designed to solely serve information
management professionals
3. A single vendor solution
Content services (ECM 2.0) IS
1. Multi-repository
2. Designed for use anywhere in the
organization by anyone on any device
3. A connected eco-system of services

36. Underwritten by: Presented by:
Conclusions
 Content Services is an evolutionary series of steps
from ECM
 Small but important changes
 Find a platform that
 Delivers what you need today
 Has the flexibility to manage what you might need tomorrow
 Has the capability to manage what you installed yesterday

37. Underwritten by: Presented by:
Thank
you!
Dave Jones
djones@nuxeo.com
@InstinctiveDave
Nuxeo.com
@Nuxeo

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