Mathew Zaute, VP of Analytics at Rise Interactive, shares insights into the current marketing analytics landscape, common struggles marketers face, the keys to success, and more.
An Introduction in 10 slides to Digital Customer ExperienceCapgemini
Businesses need to be agile, innovative, social, mobile, totally customer focused and geared to provide a profitable customer promise
CMO’s, COO’s, CIO’s and CFO’s globally are struggling with how to make digital a core part of how they do business and serve their customers profitably
Digital is driving rapid transformations in how organizations interact with other organizations and end customers. It is driving change in how CX is delivered across B2C, B2B and B2B2C
Capgemini DCX enables organizations to deliver a “profitable promise to its customers” based on intelligent insights and optimised processes. By combining deep understanding of the customer context, with a single view of the enterprise, we enable organizations to take real-time decisions and maximize profitability
Mathew Zaute, VP of Analytics at Rise Interactive, shares insights into the current marketing analytics landscape, common struggles marketers face, the keys to success, and more.
An Introduction in 10 slides to Digital Customer ExperienceCapgemini
Businesses need to be agile, innovative, social, mobile, totally customer focused and geared to provide a profitable customer promise
CMO’s, COO’s, CIO’s and CFO’s globally are struggling with how to make digital a core part of how they do business and serve their customers profitably
Digital is driving rapid transformations in how organizations interact with other organizations and end customers. It is driving change in how CX is delivered across B2C, B2B and B2B2C
Capgemini DCX enables organizations to deliver a “profitable promise to its customers” based on intelligent insights and optimised processes. By combining deep understanding of the customer context, with a single view of the enterprise, we enable organizations to take real-time decisions and maximize profitability
4 fundamental shifts you need to succeed in digitalMarcel Santilli
Learn more: https://insights.hpe.com
Although digital has changed everything, the mindset for succeeding has not. So what’s the first shift in your digital transformation?
You can lead fundamental shifts in processes, people and technology. Here are the four action items on which enterprises should focus.
Digital Transformation in Customer Service: Roadmap for Success in 2014Ajit Khadd
Consumers have gone digital; you hear phrases like “digital by default” and “digital transformation”
in the C-suite. In fact, CDOs (Chief Digital Officers) are the latest addition to the C-suite!
Digital Enterprise, Mastering digital transformation Mahmoud Dasser
my Presentation at CommunicAsia2017 Summit!
Digital Enterprise, Mastering Digital Transformation
Key Topics include:
- Leapfrogging into the Digital Business – Crafting Services that Matters to the New Age Connected Use
- Every business is searching for value from Digital
Transformation
- Five imperatives to drive Value from Digital Transformation
Experience, Cost, Platform, Enablers and Agility
- To Unlock Business Value
We have to do Thinks differently in Collaboration/Co-creation with our customers
- Designing DIGITAL WORKPLACE Use Case
- Design Thinking Workshops, Creating End User Persona for Digital Workplace ( Smart Building)
- 2nd Generation Digital Market Place use case
http://www.xirlynx.com/edm/ses/2017/cmma/vp/08/edm.html
The Digital Enterprise Shift: Why it matters, and how you can avoid being sid...MWD Advisors
This is a summary of a free analysis report that's available at www.mwdadvisors.com/digitalenterprise
We constantly hear industry commentators talk about cloud computing, social business, mobile computing, big data or analytics. We also hear talk about how customers’ expectations are changing and how businesses need to deliver more joined-up, high-quality customer experiences. Often not explained, though, is how all these things are connected – and why the big change vectors driving everything are creating new business-technology capability requirements for enterprises. A shift to a new ‘Digital Enterprise’ operating model, which takes a ‘digital first’ approach to building, improving, linking and managing business capabilities wherever they may be, is happening. Digital Enterprises are fundamentally more economically efficient than others. You can see this as an opportunity or a threat; but you can’t ignore it.
Transformation Journey with Digital Employee Experience - Digital OfficeCapgemini
The accelerating integration of digital elements into most work processes is leading to a world where every employee becomes a ‘digital employee’. Capgemini and the new HPE jointly provide Intelligent Edge solutions where employees can effortlessly interact digitally not only at their office premises but also with the rest of world. Learn how our ‘digital employee experience’ can transform end users to a world where digital touches their workspace and office providing an advantage to access their apps and data across any device: anywhere, anytime.
Procurement In The Digital Age: Transform Your ProcessProcurify.com
“Digital transformation” is not just a buzz-word, it is survival of the fittest. Learn what it means for procurement to survive and thrive in the new digital era.
We live in a disrupted world, because of this – procurement has to transform itself and become digitally adept in it’s own right. This e-transformation of procurement is a MUST if procurement wants to further increase the value it delivers to organizations and, therefore, survive.
The procurement organization of the future must be effective, efficient, and sustainable.
This requires a “global” approach to defining and executing the “E-Transformation” focusing on the three pillars that are: people, process, and technology.
Find the webinar for FREE here: http://bit.ly/28iA6e3
The Digital Enterprise - Alfresco Summit Keynote 2014John Newton
US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
From Lagging to Lightspeed: AI for Project ManagersAggregage
Imagine a world where your project team's capabilities aren't bogged down by data gaps, administrative gruntwork, or simple code errors. Productivity would soar, creativity would flourish, and project teams could focus on working together, not working on the tech. This world isn't as much a fantasy as it is the future. Thanks to AI's emerging role in project management, we can finally restructure our teams to achieve more. Join our panel of thought leaders to learn where AI is taking us and how to get there.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
Procurify welcomes KPMG to discuss trends in procurement with regard to SaaS, cloud and mobile technology.
This slide deck will address opportunities for adopting SaaS to enable the procurement process. It is no longer about IF, it is about WHEN small and Medium businesses will shift to the cloud to enable business processes such as procurement/purchasing. We will explore benefits and use cases of how organizations have taken advantage e-purchasing solutions such as Procurify.
Designed for: Procurement Professionals, Controllers, IT Applications leads, head of IT and CFOs.
Learn more about Procurify: http://bit.ly/Procurify
Watch the Webinar Recording: http://bit.ly/ProcurifyKPMG
Earley Executive Roundtable - Building a Digital Transformation Roadmap
Panelists:
Seth Earley, CEO, Earley Information Science (@sethearley)
Paul Wlodarczyk, VP, Client ServicesEarley Information Science (@twitcontentguy)
Apache Hadoop Summit 2016: The Future of Apache Hadoop an Enterprise Architec...PwC
Hadoop Summit is an industry-leading Hadoop community event for business leaders and technology experts (such as architects, data scientists and Hadoop developers) to learn about the technologies and business drivers transforming data. PwC is helping organizations unlock their data possibilities to make data-driven decisions.
Strategy, Business models & Service designJoel Sandén
My slides from a 2 part lecture at Halmstad University about business strategy and how changing customer behaviours and social changes has paved the way for service design and a new kind of focus on the customer.
LLM-as-a-stack enables your business to benefit from our assemble-to-order approach comprising of an integrated mix of layers including services, processes, applications and infrastructure. This means that you can avoid the hassle of sourcing infrastructure, applications and business process services from separate service providers, and, instead, buy a fully packaged business process as a service.
4 fundamental shifts you need to succeed in digitalMarcel Santilli
Learn more: https://insights.hpe.com
Although digital has changed everything, the mindset for succeeding has not. So what’s the first shift in your digital transformation?
You can lead fundamental shifts in processes, people and technology. Here are the four action items on which enterprises should focus.
Digital Transformation in Customer Service: Roadmap for Success in 2014Ajit Khadd
Consumers have gone digital; you hear phrases like “digital by default” and “digital transformation”
in the C-suite. In fact, CDOs (Chief Digital Officers) are the latest addition to the C-suite!
Digital Enterprise, Mastering digital transformation Mahmoud Dasser
my Presentation at CommunicAsia2017 Summit!
Digital Enterprise, Mastering Digital Transformation
Key Topics include:
- Leapfrogging into the Digital Business – Crafting Services that Matters to the New Age Connected Use
- Every business is searching for value from Digital
Transformation
- Five imperatives to drive Value from Digital Transformation
Experience, Cost, Platform, Enablers and Agility
- To Unlock Business Value
We have to do Thinks differently in Collaboration/Co-creation with our customers
- Designing DIGITAL WORKPLACE Use Case
- Design Thinking Workshops, Creating End User Persona for Digital Workplace ( Smart Building)
- 2nd Generation Digital Market Place use case
http://www.xirlynx.com/edm/ses/2017/cmma/vp/08/edm.html
The Digital Enterprise Shift: Why it matters, and how you can avoid being sid...MWD Advisors
This is a summary of a free analysis report that's available at www.mwdadvisors.com/digitalenterprise
We constantly hear industry commentators talk about cloud computing, social business, mobile computing, big data or analytics. We also hear talk about how customers’ expectations are changing and how businesses need to deliver more joined-up, high-quality customer experiences. Often not explained, though, is how all these things are connected – and why the big change vectors driving everything are creating new business-technology capability requirements for enterprises. A shift to a new ‘Digital Enterprise’ operating model, which takes a ‘digital first’ approach to building, improving, linking and managing business capabilities wherever they may be, is happening. Digital Enterprises are fundamentally more economically efficient than others. You can see this as an opportunity or a threat; but you can’t ignore it.
Transformation Journey with Digital Employee Experience - Digital OfficeCapgemini
The accelerating integration of digital elements into most work processes is leading to a world where every employee becomes a ‘digital employee’. Capgemini and the new HPE jointly provide Intelligent Edge solutions where employees can effortlessly interact digitally not only at their office premises but also with the rest of world. Learn how our ‘digital employee experience’ can transform end users to a world where digital touches their workspace and office providing an advantage to access their apps and data across any device: anywhere, anytime.
Procurement In The Digital Age: Transform Your ProcessProcurify.com
“Digital transformation” is not just a buzz-word, it is survival of the fittest. Learn what it means for procurement to survive and thrive in the new digital era.
We live in a disrupted world, because of this – procurement has to transform itself and become digitally adept in it’s own right. This e-transformation of procurement is a MUST if procurement wants to further increase the value it delivers to organizations and, therefore, survive.
The procurement organization of the future must be effective, efficient, and sustainable.
This requires a “global” approach to defining and executing the “E-Transformation” focusing on the three pillars that are: people, process, and technology.
Find the webinar for FREE here: http://bit.ly/28iA6e3
The Digital Enterprise - Alfresco Summit Keynote 2014John Newton
US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
From Lagging to Lightspeed: AI for Project ManagersAggregage
Imagine a world where your project team's capabilities aren't bogged down by data gaps, administrative gruntwork, or simple code errors. Productivity would soar, creativity would flourish, and project teams could focus on working together, not working on the tech. This world isn't as much a fantasy as it is the future. Thanks to AI's emerging role in project management, we can finally restructure our teams to achieve more. Join our panel of thought leaders to learn where AI is taking us and how to get there.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
Procurify welcomes KPMG to discuss trends in procurement with regard to SaaS, cloud and mobile technology.
This slide deck will address opportunities for adopting SaaS to enable the procurement process. It is no longer about IF, it is about WHEN small and Medium businesses will shift to the cloud to enable business processes such as procurement/purchasing. We will explore benefits and use cases of how organizations have taken advantage e-purchasing solutions such as Procurify.
Designed for: Procurement Professionals, Controllers, IT Applications leads, head of IT and CFOs.
Learn more about Procurify: http://bit.ly/Procurify
Watch the Webinar Recording: http://bit.ly/ProcurifyKPMG
Earley Executive Roundtable - Building a Digital Transformation Roadmap
Panelists:
Seth Earley, CEO, Earley Information Science (@sethearley)
Paul Wlodarczyk, VP, Client ServicesEarley Information Science (@twitcontentguy)
Apache Hadoop Summit 2016: The Future of Apache Hadoop an Enterprise Architec...PwC
Hadoop Summit is an industry-leading Hadoop community event for business leaders and technology experts (such as architects, data scientists and Hadoop developers) to learn about the technologies and business drivers transforming data. PwC is helping organizations unlock their data possibilities to make data-driven decisions.
Strategy, Business models & Service designJoel Sandén
My slides from a 2 part lecture at Halmstad University about business strategy and how changing customer behaviours and social changes has paved the way for service design and a new kind of focus on the customer.
LLM-as-a-stack enables your business to benefit from our assemble-to-order approach comprising of an integrated mix of layers including services, processes, applications and infrastructure. This means that you can avoid the hassle of sourcing infrastructure, applications and business process services from separate service providers, and, instead, buy a fully packaged business process as a service.
Why Corporations Need to Return to a Focus on Customer Experience in 2023.pdfChris Marocchi
A look at how much corporations have wavered in their commitment to Customer Service over the past few decades and what trends are emerging in 2023 that will help companies willing to recommit themselves to offering an outstanding customer experience to their customer base.
Across sectors and regions, business leaders are recognizing the competitive advantage of
superior customer experience and the value that resides not only in what a company delivers
for its customers, but in how it delivers products and services. Where companies once
could differentiate themselves by product or efficiency, distinctiveness today increasingly
lies in creating a seamless, omnichannel customer experience.
As leaders of McKinsey’s Customer Experience Service Line, we are delighted to present this
volume of Customer experience: New capabilities, new audiences, new opportunities. This
compendium draws from the collective thinking of our experts and practitioners, and follows
by just 18 months our first volume of thinking on the subject. That in itself speaks to how
rapidly the landscape of customer experience is evolving, and how intently business leaders
are focused on it.
Social Business Forum 2012 Milan Presentation in which I pull together a number of concepts such as Branding in Service Dominant Logic, JTBD, Customer Flow, Journey Mapping, organising for Experience at Touchpoints Optimisation and the link to Social Business. Trying put SB in a wider context to make sense of why it matters
How important is customer satisfaction for your business today? Meeting the needs of the customer through business process outsourcing is the new lynchpin for organizations when it comes to determining their profits. Customer service outsourcing is no longer a novelty. It is a necessity. There is now an increasing need to strike a balance between customers and shareholders. Is your organization equipped to address this need?
An exploration into service design strategy within automotive retailing.Ayman Sarhan
Service design is a system of thoughtfully executed customer interactions. Chris Bedford and Anson Lee explain that it is
a discipline that has been around for some time, becoming a critical element in what is now referred to as the experience economy. In this context, they analyze a spectrum of design strategies they developed for an auto dealership in Vancouver that, within a year of execution, contributed to a 28 percent
increase in sales.
We need a business model – Can you create one for us please?Anthony Draffin
This is a basic introduction to composing a business model using the Business Model Canvas. It explains the different types of business models and the Business Model Canvas elements. This was a presentation given by Anthony Draffin to the Canberra chapter of BPMLink.
Vivaldi UK Capabilities | Financial ServicesRichard Rolka
Consumers’ rising expectations, disruptive new entrants and new possibilities with consumer data are only some of the trends currently transforming the financial services industry.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
2. 80% of the companies believe
they provide superior services,
only 8% of the customers agree
*Seven Things You Need to Know About Marketing in the 21st Century, World Business,
James Allen and Rob Markey, Bain & Company, 2006
9. “…this is just theft”
(Mario, customer of HTM)
“What bothers me most is
that they don't respond…”
(Miezelien, customer of Connexxion)
“I forgot to check
out and tried to catch the
bus with my bike ...”
(Carola tries to check out…)
10. Power to the people
“overpaid charges
may not end up in the pockets
of the shareholders …”
(Farshad Bashir, Member
of Parliament)
11. 'A brand is a collective
perception in the
minds of consumers'
Faris Yakob
37. Valuable insights
• New customer segmentation to
inform passengers on the platform
• New key moments to classify the
platform situation
• 10 relevant behavior patterns defined