power point presentation on complaint management system.

1. PROJECT PRESENTATION
ON
COMPLAINT MANAGEMENT SYSTEM
PRESENTED BY:
NAMAN JAIN 12EDACS400
SUMMER TRAINING PROJECT

2. INTRODUCTION TO THE PROJECT
• This web application allows user to register
complaints.
• This web application has login page to sign-in
where user enters a username and password to
register a complaint.
• New user sign-up to register a complaint. This
web application contain sign-up form that is to be
filled by the user .
• This web application also provide complaint
number with detail.

3. There are basically four modules in my project. These are:
• Admin
• Technical Head
• Technical Engineer
• Customers
The Sign Up facility for the admin and the employees will
be encountered by the Database Administrator(DBA)
which can either be any designate person or the admin
itself.

4. ABOUT PHP
• PHP is one of the most commonly used server
side scripting language.
• PHP stands for Hypertext Preprocessor.
• About 250 million websites have been running
currently on PHP.
• PHP is basically a backend scripting language
which is used to provide dynamic operations
to the code

5. ABOUT MYSQL
• MySQL is Relational Database Management
System.
• MySQL is ideal for both small and large
applications
• MySQL executes standard SQL command.
• MySQL compiles on a number of platforms i.e.
supports cross platforms.
• MySQL is also open source in nature.

6. XAMPP
• XAMPP stands for Cross Platform APACHE
HTTP Server MySQL Perl PHP.
• XAMPP has inbuilt MySQL database server.

7. SCREENSHOTS

8. INDEX.PHP
In this page, all the links of the web application are been given.
Whenever the user clicks on any of these links he/she will be
directed to the respective page.

9. LOGIN.PHP
In this page the already existing user can login in his account through
inserting his username and password this login page.

10. REGISTER.PHP
In this page the new user can register easily. He/ she has to fill this form by
inserting details like name, username, password, confirm password and finally
submit button.

11. ADMINVIEW.PHP
In this page the admin is given a authority to transfer all the queries coming from the
customers to the respective technical heads.

12. TECHNICAL HEAD.PHP
In this page the technical head is given a authority to transfer all the
queries coming from the customers to the respective technical
engineers or technical person.

13. TECHNICALPERSON.PHP
In this page, all the queries sent by technical head are displayed. After solving
them technical person transfers them to the customer.

14. USERVIEW.PHP
This is a user view page. Already a user has logged in i.e.
catchme_naman@yahoo.co.in. In this page he can enter his product number, product
name, and the problem which he is facing and finally he can submit this query and
after this query being submitted goes to admin.

15. “Crm” DATABASE .“register” TABLE
This is a snapshot of a database with some entries. This is a snapshot of a relational
database management system (MYSQL). It has columns like Sno., Name, Username,
Password, Status.

16. “Crm” DATABASE .“query” TABLE
This is a snapshot of a database with some entries. This is a snapshot of a relational
database management system (MYSQL). It has columns like Sno., Username, Products,
Product name, Query, Technical Head, Technical Person, Solution, Status, Feedback.

17. Any Queries

18. Thank you!