1. Colin Pryce
164 Hampshire Way
Milton, Ontario L9T 6B7
Cell: 905-462-4420
E-mail: colin.pryce934@gmail.com
Professional Summary:
A resourceful and results oriented professional with over 25 years of experience working with technical staff,
upper management and architects on an enterprise level within RBC Technology and Operations. I am an
accomplished leader who leverages strong interpersonal skills and teamwork to achieve business objectives. I
have a proven track record in research and as a BSA, and have extensive experience in vendor management,
contract management, systems implementation, and budget and planning.
Career Highlights:
• I managed my staffs’ efforts on the RBC Mobile Enablement Strategy project doing the research and
setting up conference calls with analysts as RBC rolled out BYOD capabilities to enable staff to use their
own phones securely.
• Stop payments project BSA for RBC Online Banking personal and business clients to be able to enter stop
payments for cheques and pre-authorized payments online.
• Activation code project BSA for RBC Online Banking personal and business clients to be able to order a
new activation code online.
• Credit Online Loan Application (COLA) project BSA for Online Banking personal and business clients to be
able to apply for personal loans, Royal Credit Lines and Overdrafts online.
• I did all the research for the published book “C Programming in the MVS Environment” written by RBC staff
members Mitra Gopaul and Walter Falby.
• Developed and designed a quick user friendly reference card/guide for IBM BookManager online manuals
application as IBM did not publish one for the application.
• Project managed the implementation from an outdated cataloguing system to Horizon ILS in the Technical
Resource Centre. Managed the 2011 move from Horizon which itself has been updated to SoutronSolo.
• Since becoming manager of the TRC in 2005 I spearheaded the redesign of the TRC website to allow
access to our manuals online along with other self-service features.
• Implemented the transition to Books 24x7 online books for RBC technical staff via the TRC in 2006.
Professional Experience:
Royal Bank of Canada (RBC), Manager Technical Resource Centre (TRC) (2005 – Present)
One of North America’s leading diversified financial services firms providing banking, wealth management,
insurance, capital markets services on a global basis.
• Assigning staff research assignments, coaching, development and reviews.
• My team provided and filtering customized research to RBC internal clients and achieved a 90%
outstanding or excellent PSI rating.
• Assisted in the management of research provider relationships and budgets and did budgeting and
planning for the TRC.
• I managed the storing/retrieval and dissemination of company owned content, including documents,
contracts, guides, handbooks, policies and other collateral deemed as necessary for technical staff.
• Demonstrated excellent communication and negotiation skills to assist clients in determining their
information needs and the level of research results required.
• Leveraged my relationship management skills to secure repeat business and monitor usage trends and
information needs of the TRC.
• Facilitate meetings between research providers and RBC staff and proactively identifying areas that would
benefit from external presentations.
• I redesigned and maintained the TRC website along with the RBC Connect site to keep the content timely
and relevant.
• My team edited a weekly technology newsletter and a daily financial newsletter that were circulated to over
2000 RBC staff and had annual PSI ratings of over 85% outstanding or excellent.
RBC, Business Systems Analyst (BSA) Online Banking (2001 – 2005)
• Wrote and diagramed project documents, DOU and CTD documents.

2. • Wrote test cases; executed testing and validating data in all testing environments.
• Gathering and analyzing business requirements and relaying the requirements to TSA for development.
• Participated in usability session and meetings to define/refine requirements as per client preferences.
• Worked closely with development team and Business Unit (BU) throughout the development of projects.
• Developed HTML prototypes for project initiation.
RBC, Assistant Manager Technical Resource Centre (1991 – 2001)
• Used my technical skills, knowledge of information services/resources, and expertise in research and
investigative process to achieve maximum research results.
• Monitored the quality, accuracy and timeliness of research support by junior staff.
• Contributed to the development of a cost-effective and relevant resource collection.
• Responsible for systems administration and maintenance of all internal systems.
• Updated TRC home page on LEOnet.
RBC, Information Analyst and Technical Manuals Co-ordinator Technical Resource
Centre (1988 – 1991)
• Used IBM specialized computer based system IBMLINK to co-ordinate the acquisition of IBM manuals for
staff.
• Maintained materials budget fund accounts provided manager with quarterly reports on usage and
expenditures.
• Developed and maintained vendor contracts for the ordering of all materials.
• Resolved and verified invoices for manager signature.
• Conducted research assignments for staff.
Education, Skills and Courses:
Education:
• Library Science Degree from Seneca College
Skills:
• HTML coding and web design and an experienced user of RBC EWCMS along with RBC Connect.
• Experience working in RBC testing environments and branch workbench DDA/COLT database
environment.
• Worked extensively with PowerPoint and other Microsoft product tools.
Courses:
• Fast Start in Business Systems Analyst (BSA)
• Gathering and Analyzing Business Requirements
• Introduction to Systems Testing
• Systems Integration Testing
• Introduction to Software Testing
• User Acceptance Testing
• Business Acceptance Testing
• Coaching for High Performance and Inside Out Coaching
• Achieving Management Excellence
• Introduction to Project Management
• Lean Six Sigma – Yellow Belt Training
• Managing and Working with Diversity
Awards and Recognitions:
• Special Achievement Award from TP&D in 1995
• A STAR Quarterly Team Excellence Award in 2002
• A STAR Team Royal Performance Award in 2003
• A STAR Team Excellence Award in 2004
Interests and Activities:

3. • Provincial B License soccer coach, I coached the past 5 years for the Toronto Lynx Academy in the USL
Super Y League, and have been finalists in the North American Finals in Florida the past two years.