project about ufone pakistan

3. GROUP MEMBERS
• Afzaal Haider
• Muhammad HassibGul
• Mubashir Ahmed
• Umar Asghar

4. PRESENTATION LAYOUT
• Company Introduction (mission and Vision)
• Organizational Structure
• Human Resource Management
• Human Resource Functions
• Recommendation
• Conclusion

5. INTRODUCTION
• Pakistan Telecom Mobile Limited (PTML) is a wholly owned subsidiary
of Pakistan Telecommunication Corporation Limited (PTCL) that
started its operations in January 2001 under the brand name “Ufone”.
• As a result of PTCL’s privatization 26% of company shares along
Ufone became part of the Emirates Telecommunication Corporation
Group (Etisalat) in 2006.

6. • Ufone has network coverage in 10,000 locations and present across all
major highways of Pakistan.
• Ufone currently caters for International Roaming to more than 288
live operators in more than 160 countries.
• Ufone also offers Pakistan’s largest GPRS & blackberry Roaming
coverage available with more than 200 Live Operators across 122
countries.
INTRODUCTION cont…

7. INTRODUCTION cont…
• It is currently owned by “Etisalat” with the customer base of more than
20.5 million subscribers which is tripled from last fiscal year
• Total current investment of over $350 Million, including a recent
contract of $161 Million for expansion & capacity building
• Currently, with a market share of over 24% .

8. • More recently, Ufone has become a focused and intensive leader in
VAS, constantly introducing innovative services, which have been the
first of their kind in the Pakistani cellular industry.
• As the world of telecommunications advances, Ufone promises its
customers to stay ahead, developing and evolving, to go beyond their
expectations, because at Ufone, it’s all about U.
INTRODUCTION cont…

9. MISSION STATEMENT
“ To be the best cellular option available for U”

10. Vision Statement
“To be the quality cellular service provider of choice, using sound business
practices while enhancing the quality of life of the community and
providing a strong return for our stakeholder”

11. UfoneObjectives
• To be Affordable
• Best Coverage throughout Pakistan
• Advanced & innovative service
• Best employment option for peoples

12. Organizational Structure
Geographical division:
•North
•Central
•South

13. Departmental Division
• Marketing Department
• Finance Department
• Human Resource Department
• Customer Care Department
• Information System Department
• Engineering Department
• Quality Assurance
• Information Technology

14. Organizational Structure con…
Board Of Directors
CEO
Project Director
Marketing
&
Sales
FinanceInformation
System
Customer
Care
Engineering
Quality
Assurance
Information
technology
HR
&
Admin

15. Organizational Structure Analysis
•Hybrid Organizational Structure.
•Formal Control on every one.
•Decentralization.
•Chain of Command.

16. Human Resource Management
• Human capital act as nerves system of the organization.
“ Their people are theirgreatest asset ”
• with special Reference to human resource management (HRM)our main focus was
remained on how the human capital at ufone is being:
• Recruited.
• Selected.
• Utilized.
• Compensated.
• Evaluated & Trained to achieve company goals.

17. Human Resource Management con..
Staff of Ufone
consists of world
class Professionals
Collaborative and
mutually
supportive work
environment
Team of
professionals for
Expertise &
Collaboration
Performance
Management and
Reward System
Clearly defined
Recruitment &
Selection Policy
They Believe to
Train & Develop
employees
Compensation &
Benefit plan is
developed to
ensures
employees
motivation.
HRM

18. HR Internal Departmental Division
HR Department
Training &
Development Outsource
Operation
HR
Operations

19. HumanCapital at Ufone
• 1700 permanent employees as well as more than 2500 contractual employees
working nationwide
• Ufone Complies with equal employment opportunity organization. Almost 70%
of its employees are male and 30% are female.
• Predefined job description
• Annual and Six month Performance Apraisals
• Average age of Ufone employee is 32 years
• Average Salary is 15000
• HRIS

20. Functions of hrm

21. Human Resource Function
Primary Functions:
• Staffing:
– Job analysis
– Human resource planning
– Recruitment & selection
• Training and Development
– Organization development
– Career development
– Performance Appraisals
• Compensation management
– Monetary Benefits
– Non monetary Benefits
• Safety & Health

22. Human Resource Function con..
Secondaryfunctions:
• Interaction of Human Resource
• Research & Development in HR

23. Implementation of HR
HR department at ufone is very much involved in
• Analyzing,
• managing,
• evaluating and improving performance of employees
• keep complete check on human capital to get the things done

25. Job Analysis:
Job analysis is systematic exploration of activities within a job. It is a technical
procedure used to define the duties, responsibilities, and accountabilities of job.
• Experts do Job Analysis after acquiring information from candidates through
interviews through form
• At ufone pay packages, compensations, job descriptions, job specifications, job
evaluation are made on the bases of Job Analysis

26. Job Analysis at ufone
Following steps are taken:
• Obtain Documentary information such as procedure manuals and written
instruction.
• Ask about more general aspect such as the job purposes, main activities.
• Ask the jobholders about the job.
• Observe the job holders to see what they actually do.(vidual techniques)

27. InformationCollectedin Job Analysis
• Work activities
• Worker-oriented activities
• Machines, tools, equipment, and work aids used
• Job-related tangibles and intangibles
• Work performance
• Job content
• Personal requirements for the job

28. Why Ufone conducts J. A:
• the right person for the right job at the right time
• Reduced Chances of Wrong Hiring
• Knowing Who Does What
• Major duties or activities required
• Conditions under which the job is performed

29. JobAnalysisProcedure:
– Direct Observations
– Interviews
– Questioners

30. JobSpecification
All the prerequisites of job are defined:
• Qualification required for a job
• Skill required for a job
• Experience required for a job

31. Job Description
• Human Resource Division analyzes each job and it’s required out
comes. Job analysis is done by analyzing the past experience and
emerging trends.
• Ufone holds documents about terms, duties responsibilities about each
job

32. Human Resource Planning
• Actual Need Analysis
• Supply Inside Candidates
• Supply Outside Candidates
• At ufone Supply inside is Prefer and Position Replacement Charts are
Maintained to find out right person on right job

33. Need Analysis
At ufone human resource need is analyzed on the bases of following points:
• How type of person we need?
• How much organization can spend on that particular person for particular job?
• What type of job knowledge and skills needed for particular position?
• What kind of methods will be used for performing job analysis for particular
position?
• What level of employee we needed (corporate, business or functional)?

34. Supply Inside Candidates
Sources of Supply inside candidates:
• Promotion
• Rehiring
• Job posting
• Succession planning

35. Supply Outside Candidates
• Referral hiring
• Internet
• Advertisements
• HRIMS
• Employments Agencies
• Out sourcing (Dencom)
• College Recruitment
• Head Hunters (for top level management)

36. Recruitment & Selection
• Qualified professionals from outside have been hired
• Many benefits are provided but Employee Retention is quite
low due to heavy Burdon of their job
• Low Flexibility In Performance
• That’s why ufone HR department is continually engage in
recruitment & slection Procedure

37. Recruitment At Ufone
• Generating Recruitment Pool:
– Internal Recruitment
– External Recruitment
• Direct applicants
• Referrals
• Advertisements (ever media, Interflow)
• Private Employment Agencies
• Out sourcing (DENCOM, lower management)
• Electronic Recruitment

38. Scheduling Interview
• First interview
• Second interview
• Third Interview

39. RECRUITMENT AT UFONE
Recruitment is done in Ufone include both:
• Internal Recruitment
• External Recruitment

40. • In the case of internal recruitment people from within the organization
are promoted to fill the vacant vacancy. The HR department and the
relevant department in which the vacancy exists, analyze whether
there an employee within the organization exists, who most
appropriately meets the requirements of the particular vacancy
INTERNAL RECRUITMENT

41. INTERNAL RECRUITMENT
– Promotion
– Job posting for any vacant position
– Rehiring

42. RECRUITMENT AT UFONE
EXTERNALRECRUITMENT
• Employment agencies
• Referrals
• Advertising via Internet (careers @ Ufone)
• Direct Applicants
• Outsourcing
• Inventory management system

43. RECRUITMENT AT UFONE
Apply Online

44. SELECTION
Ufone take into consideration the following
factors during selection process:
• Education
• Experience (related to work)
• Performance in the previous work
• Domain knowledge
• Abilities

45. SELECTION PROCESS
1. Screening aplications
2. Employment Test
3. Employment Interview
4. Job Offer
5. Medical Test
6. Reference checks

46. TRAINING & DEVELOPMENT

47. TRAINING & DEVELOPMENT
ORIENTATION OF EMPLOYEE:
At Ufone orientation plan covers the following points:
• Visits to different departments of the company
• Company’s Policies, Rules and Regulations

48. TRAINING & DEVELOPMENT
TRAINING METHODS
Two types of trainings are conducted at Ufone:
• On-the-job Training
»Coaching and understudy
• Off-the-job Training

49. PERFORMANCE APPRAISAL
Appraisal Method:
“Management by Objective (MBO)”
Ufone philosophy
Impact is no longer about
counting heads;
it’s about making each “Head” count

50. PERFORMANCE APPRAISAL
FEEDBACK
“360-Degree” feedback is conducted. It not
only contains opinion from the immediate
supervisor and subordinates but also from
customers and manufactures.

51. COMPENSATION

52. STRATEGIC PAY PLANS
Direct financial payments
• Salaries
• Incentives
• Commissions
• Bonuses
• Rewards

53. STRATEGIC PAY PLANS
In-Direct payments
• Medical allowances/ hospitalization
• Conveyance allowances
• Vacations
• Education allowances
• Pension Plans

54. BENEFITS AND SERVICES
EMPLOYEES MOTIVATION
Employees are motivated at Ufone by
conducting events such as
• Annual employee day
• Birthday celebration

55. BENEFITS AND SERVICES
Flexible Benefits Program
• Cafeteria
• Gym
• TV lounge
• Sports club
• Exertion trip

56. BENEFITS AND SERVICES
Retirement Benefits
•Age of 55 – 60 years
•Provident fund
•Gratuity

57. RECOMANDATIONS

58. RECOMMENDATIONS
• Decentralization
• Enterprise resource planning (ERP)
• Job rotation
• Manage employees turnover
• Improve pay structure
• Overtime compensation

61. Now its all about you…
if you have any questions …
say it all……