Pakistan telecommunication company limited assignment
Pakistan telecommunication Company limitedPTCL Introduction:The history of telecommunication in sub-continent is as old as our history of slavery. In thesubcontinent before independence, this department was under Indian Post & TelegraphDepartment and developed a successful history.Pakistan Post & Telegraph (P&T):At the time of independence in 1947, the postal and telecommunication services wereperformed by a single department known as Pakistan Post & Telegraph. This departmentstarted its telephone services with only 12346 telephone lines and seven telegraph offices allover in Pakistan. Pakistan Telecommunication Company has established in 1947 with the Postsand Telegraph Department. All the telephone systems at that time were manual. Thedepartment continued its business up to 1962.The first step toward reforms in thetelecommunication sector was made in 1962 when the Ayub Khan’s government decided tosplit up the P&T department into two separate departments Pakistan Post and PakistanTelephone & Telegraph (PT&T) under the presidential ordinance. The PT&T was in fact a civilservice department under the ministerial control. The decision making power was concentratedwith the post of Director General, but the responsibilities were delegated to General Managersand Chief Engineers. General Managers used to give directly report to the Director General. Thecentralized structure of PT&T caused inefficiency in operations and long delay in implementingdecisions.Pakistan Telecommunication Corporation (PTC)The decade of 1990’s brought about many changes in the economic structure of Pakistan. Thegovernment of Pakistan pursued the deregulation and liberalization policy in the productionand service industry. The major change in this regard was privatization and deregulation ofmany of the departments of government of Pakistan. The objective was to reduce the burdenof the government, minimization of the bureaucratic influence and improvement of theefficiency of these departments.A major breakthrough in the history of telecommunication in the country occurred with thegradual deregulation and privatization of T&T. At the first stage, Pakistan Telephone &Telegraph Department (PT&T) was converted into Statuary Corporation that was PakistanTelecommunication Corporation. On December 15, 1990 the PT&T department wastransformed into Pakistan Telecommunication Corporation with a legal identity; separate fromthe Government. This change in the status introduced by the Government of Pakistan enabledPTC to move from administrative to contractual relationship with its customers. It provided theopportunity for the development of telecommunication facilities to an extraordinary level andalso for an increased customer satisfaction.
Working under the PTC Act No XVIII of 1991, the corporation was responsible forestablishment, maintenance of corporation of telecommunication services (Telephone,Telegraph, Telex, and Tele fax and data transmission) with in the country and establishment ofinternational link with all member countries of ITU (international Telecommunication Union)2.2.3. Pakistan Telecommunication Company Limited:Pakistan Telecommunication Corporation (PTC) was established in December 1990 to take overoperations and functions from the Pakistan Telephone and Telegraph Department. Itsoperations were governed by the Pakistan Telecommunication Corporation Act 1991. At thesame time the Government of Pakistan began to introduce private participation in the sectorand licenses were awarded for cellular, card-operated payphones, paging phones in thecountry. In 1991, Government of Pakistan first announced its intention to privatize PTC. In1994, the Government of Pakistan decided to test the domestic and international capitalmarkets for PTCL. Consequently, in the third quarter of 1994, the Government of Pakistanissued six million Vouchers exchangeable into 600 million shares (with a per value of RS. 10 pershare) of the future PTCL in two separate placements. Later on these vouchers were convertedinto PTCL shares in mid-1996. Following such conversion the Government of Pakistan owned(88%) and 12% by private investors. Telecommunication has formed as an independentorganization and listed on all stock exchanges in Pakistan. PTCL has been working continuouslyto meet the dual challenge of telecom development and socio-economic uplift of the country. Itcan be seen in progressive measures as the establishment of company’s mobile and internetsubsidiaries (Ufone and Paknet) in 1998.New Owning Company of PTCL:ETISALAT was founded on 30thAugust 1976. ETISALAT provides telecommunication services tothe United Arab Emirates, and is one of the leading service providers in the Middle East.ETISALT is embracing new technologies, new philosophies and new ways of doing business.Their new corporate identity is a mechanism for this change. ETISALAT deals in voicecommunication, wireless communication and data communication. ETISALAT was one of thefirst to introduce mobile telephones in the Middle East in 1982 and launched the GSM Servicein September 1994. The staffs of ETISALAT have aimed at utilizing the expertise the skills ofPTCL employees in a proper way. Emirates Telecommunications Corporation (ETISALAT) was thehighest bidder for the acquisition of a 26 per-cent stakes in Pakistan telecommunication limited(PTCL). This latest reflects the determination of ETISALT to strengthen its position as the leadingtelecommunication in the region.The acquisition of 26 per cent of PTCL provides ETISALAT international access to themanagement of the company and pool of experienced professionals. PTCL is in the process ofenhancing organizational and business proficiency through vertical and horizontaldiversification which will lead to the effective and efficient achievement of the company’sobjectives
Organizational structure of PTCL.HR Department of PTCL and PolicesIntroduction:The human resource department in PTCL was formally established in 1996 and it was re-organized in 2005. PTCL. Human resource is known as the HRIS-PTCL and it is working underSEVP and GM under region centers. HR Managers plays very important in the hierarchy of PTCLand also in between the higher management and lower management employees. He is themost important employee to achieve the company over all objectives, goals by properlymanaging and utilizing the company resources.Board of DirectorsCEOProject DirectorMarketing&SalesFinanceInformationSystemCustomerCareEngineeringQualityAssuranceInformationtechnologyHR&Admin
HR Importance:The main objective of HR department in PTCL is to meet company needs of the human resourceand the needs of the people hired by the company. The Management of the PTCL considersthat in order to stay competitive and to meet needs of the customers. They also focus on theemployees. They consider the employees as the main asset of the company providing thebetter facilities
Job Analysis at PTCL:In PTCL job analysis is done through procedure manuals. They do forecasting for futureturnover. After forecast they analyze where they have vacancy either it is in HQ, Region, CCS orsomewhere else? They collect data from managers, supervisors as well as their own inputs.They collect data through interviews, informal questions about the job and observation.They dojob analysis to analyze that: What type of work job requires? Which activities should be performed? What competencies we need for the job? What kind of person should we hire for the job?Job Specification:After analysis of job they write job specification taking following things under consideration Skills Required Qualification Experience Personality and BehaviorJob Description:After job specification they move towards job description and write details of duties andresponsibilities, working conditions and other main aspects.Recruitment and Selection:PTCL Hired the Candidate through internal and external way.Internal Candidates:PTCL select their internal candidates for vacant posts by following methods. They use onlinesoftware call PMS for performance evaluation. Ask from employees’ immediate boss or if bossnominate any employee as eligible.External Candidates:For generating pool of external candidates PTCLfollows the given steps: Advertisement through different Medias Online submission of C.V(e.g. Rozi.com) Online prescreening for those who don’t meet initial requirement Then an application of short listed candidates reaches to HR manager
Conducting Interview:1st Interview:After initial prescreening short listed candidates are called for interviews2nd Interview:After further short listing from 1st interview remaining candidates are called for 2nd interviewandfor internal candidates there is only one interview. Both interviews are Panel interviewsconsisting of 3 to 4 members and the Members are: Head of concerned department Head of HR department 1 or 2 members of higher management Members of higher management can be different in 2nd interviewTypes of Questions asked in interview:Interview is formal and structured and each panel member has sheet to evaluate In 1st interview they evaluate qualification, skills and behavior of the applicant In 2nd interview most of questions are situational and job related Questions for internal candidates are situational and job related.Training and Development:Orientation is given to new employees according to manual/forum, Policies, Rules andRegulations of the organization and what kind of Duties and responsibilities to be performedand tell him/her about Routine Task of company. Tell him/her about work and also doCommunication to colleagues and immediate bossTypes of training:PTCL do TNA provides following two types of training On the job training Off the job trainingOn-the job Training:It includes learning by observation of their higher level of employees such as Training by supervisor Training by colleagues Learning by doing
Off-the job Training:For off-the job training PTCL have training centers PTCL training center ITC academy IslamabadFrom recent 3 years their own former or existing employees give training to new employeesand after training they also evaluate the difference in performance.Outsourcing:PTCL has also outsourced some of its departments as well as employees and mostly it hasoutsourced the customer care centers/ it hires the outsourced employees by: E square HRRS Third party RadarCompensation:PTCL provides compensation to their employees according the work or task or goal he/she hasachieved in the companyFacilitiesPTCL provides Different facilities to their employees such as Free internet service Free telephone facility at office and home Transport facility Medical facility Accommodation facility