The Importance and Skill of Listening

1. THE IMPORTANCE AND
SKILL OF LISTENING
By,
Mohit Jindal
HR

2. Contents
 Listening and Importance of Active Listening
 Barriers to Effective Listening
 Characteristics of Active Listening
 Selective Perception
 Non Verbal Communication

3. Hearing v/s Listening

4. Listening
 Critical component of communication process
 Effective listening- sensing, processing and
evaluating
 Passive Listening
 Attentive Listening
 Active Listening

5. Importance of Active Listening
 Shows you are concerned
 Focus on key elements
 Obtaining better information
 Encourages further
communication
 Potential to enhance
relationships
 Offering mutual support,
develop common
understanding, strengthen
trust and enhance
interaction

6. Barriers to Effective Listening

7. Barriers Continued….
 Selective Memory •Bias and being judgmenta

8. Continued…
 Boredom
 Inadequate background information
 Selective expectation
 Partial listening and distractions
 Rehearsing
 Interference from emotions

9. Characteristics of Active
Listening

10. Selective Perception
 How and why we think what we want to think,
not what is really there

11. Selective Perception

12. Non-Verbal Communication
Old Saying…”Actions speak louder than
words”
 55% of interpersonal communication is
conveyed non-verbally
 Two broad classes:
 Non-verbal cues
 Para-verbal cues
 We communicate non verbally in ways that
contradict what we’re saying verbally, and
people trust non-verbal cues far more than
words
 Non verbal messages are often sent sub-
consciously

13. Non-Verbal Communication
 When asked, which part of message they
relied on to detect the speaker’s true feelings,
 7% relied on words spoken
 38% on tone of voice and pace of speech
 55% on facial expression and body language
 Kinesics involves body movement, gestures,
and posture. Example, we use eye contact to
provide information, express interest or
intimacy

14. Non-Verbal Communication
 Para-language refers to tone of voice , volume
pitch, or speech rate. Same message can
have different meanings depending on which
words to emphasize. Example, “Where is your
Mother?”
 Chronemics is study of how human beings use
and structure time
 Proxemics is the study of what you
communicate by the way you use
interpersonal space

16. Thank You for Listening Actively