1. —————— Michele McHugh —————
2057 Harwitch Rd. Columbus, OH 43221
(C) 614-813-7258 (E) mgrus93@yahoo.com
Highlights —————————————————————————————————
Exceptional leader
Outstanding communication
skills
Conflict resolution experience
Excellent under pressure in high
volume situations
Quick learner
Team-oriented
Store opening and closing
procedures
Reconcile safe(s),cash audits
and inventory daily.
Accomplishments ——————————————————————————————
Promoted to Kitchen Manager after only 6 months at Chipotle.
Promoted to Supervisor in less than 6 months at Qdoba Mexican Grill.
Became Serve Safe Certified within my first year at Qdoba.
Received multiple bonus incentives due to high performance.
Experience —————————————————————————————————
Kitchen Manager Chipotle – Rockaway,NJ
10/2012 - 8/2013
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints. Trained staff to deliver
outstanding customer service. Directed and supervised employees, engaged in
sales and inventory operations. Trained new crew members on store procedures
and policies, including food preparation and safety guidelines. Addressed and
corrected sales staff communication issues in a tactful and effective manner.
Stocked and restocked inventory when shipments were received and was
responsible for the delegation of these tasks.
Senior Shift
Supervisor Qdoba Mexican Grill – Columbus, OH
09/2013 - Current
I am a senior shift supervisor and assist in running 2 separate stores. In addition
to being a part of the hiring process, I train entry level staff, catering staff and
shift supervisors on excellent customer service and inventory procedures.
Facilitate team contest to improve performance and consistency. I’m a partner in
the decision-making process regarding movement within the company. I execute
corrective/ disciplinary actions as well as terminations when required. Have
worked closely with both Store Managers to develop new safety and cleanliness
policies. I have a large hand in the organization of both stores. Have personally
organized and prepared high volume catering orders.
