Slides from the presentation about the User Experience work given at the Programme Teams forum on Thursday 19th March 2015.

1. User ExperienceWorking Group
Michael Frantzis – Goldsmiths

2. About me
▪ Researcher with experience of prototype design and user testing
▪ Deputy Director of Computing Programmes

3. What is User Experience?
source: http://uxchecklist.github.io/

4. Some principles (from the government)
▪ Start with needs* (*user needs not government
needs)
▪ Design with data
▪ Iterate. Then iterate again
▪ Make things open: it makes things better
▪ Understand context
▪ Build digital services, not websites
source: Government Digital Design Service, Design Principles - https://www.gov.uk/design-principles

5. Our users
plus
54,000 students
132 institutions
worldwide

6. Our technological context1.Centrallydriveninitiatives2.StudentExperience3.ModernTechnology
2016 2017 - 20192015
4. Business Intelligence 5. StakeholderEngagement 6. Learning Provision 7. Service Management
2014
Funded from
operational budget
Approved
Resource
Business
Case
Required
IT Vision
• Aligned to business
• Optimised IT services
• Student focused
• Benefits realised
source: ULIP IT Strategy 2014

7. UX
Group
UX research &
design principles
ULIP
IT strategy
Our group

8. Our activities
Communicate
& Disseminate
Experiment
Research
What do our users want?
What is the market doing?
What do our users think?
Here is what we have
learnt.
Tell us about what you’ve
learnt
Let’s try and build a prototype or experiment

9. Some examples
Communicate
& Disseminate
Experiment
Research
Should we communicate
using Facebook?

10. Our activities
Communicate
& Disseminate
Experiment
Research
This is what we learnt
about single-source
publishing.

11. Our activities
Communicate
& Disseminate
Experiment
Research
Need SITS data in interesting ways – let’s build a
prototype web application to try doing that

12. Current membership
▪ Broad representation across lead colleges and ULIP
▪ Broad representation across roles e.g. administration, academic,
management
▪ Broad areas of expertise in management, analysis, research and
technology enhanced learning
▪ Flexible membership to meet specific goals

13. What can you expect from us?
▪ An opportunity to pool our insights to collectively improve our
offering i.e. your insights as users and gained from interacting with
students help set requirements
▪ An opportunity for all lead colleges to call upon pooled resource
▪ A forum for knowledge share between with lead colleges, users and
institutions.
▪ A forum for you to bring your questions and ideas
▪ A repository of research outputs to help you improve your own
academic andTechnology Enhanced Learning