An introduction to the International Society of Service Innovation Professionals, ISSIP.

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ISSIP Overview
YassiMoghaddam
ISSIPLinkedinGroup:http://tinyurl.com/mvcmuw5
Info@issip.org
twitter:@The_ISSIP,#ISSIP
www.issip.org
July 9, 2015

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Our mission is to “promote service
innovation for our interconnected world”.

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§ Founded Jul 2012
§ Individual Members:
> 800+
§ Members
representation:
- Universities: 150+
- Companies 100+
- Countries: 40+

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Leadership Team….
Charlie Bess,
BOD Member,
President (2014), ISSIP;
HP Fellow, and VP
Ammar Rayes,
Founding President,
ISSIP;
Distinguished Engineer,
Cisco Services
Jim Spohrer
BOD Member, Secretary,
Treasure, ISSIP; Director
Global University
Programs, IBM
Yassi Moghaddam
Executive Director, ISSIP;
Formerly Bell Labs, AT&T, Lucent,
Wells Fargo, & several startups
Haluk Demirkan
BOD Member, ISSIP;
Professor University of
Washington
Ralp Badinelli
BOD Member, ISSIP;
Professor Virginia Tech
Jeff Welser
President (2015), ISSIP;
VP Director Almaden
Research, IBM
Monique Morrow
Vice President, 2015, ISSIP;
CTO-Evangelist New Frontiers
Development and Engineering,
Cisco Systems
Sunil Kripalani,
BOD Member,
ISSIP;
VP Services, Cisco

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ISSIP, a multi-sided platform
ISSIP Open Innovation Platform
Students
Business Execs/Seasoned ProfessionalsEducators
Researchers
Ambassadors
Young Professionals
• Mentorship
• Reputation
• Job lead
• Work on
projects
• Thought
leadership
• Teaching
opportunity ($)
• Speaking
opportunity
• Networking
• Student projects
• Course Content
• Workshops
Consultant
Government Official
Society/ Citizens Institutions
• Enhanced
Quality of Life
• 21st century talent
• Sustainable Growth in the
Service Economy
• $ Membership dues
• Knowledge
• Experience
• Recognition
• Data
• Thought
leadership
• Speaking
Opportunity
• Reputation
• Networking
• $ sponsorship
• Prestige
• Publication/
speaking
Opportunity
• Cross
Fertilization
• New members
• Linkage with
other PA
• Recognition
• Expertise
• Members
• $ for co-
creating with
ISSIP
• Prestige
• Publication/
speaking
Opportunity
• $ Grants
• $ Grand
Challenges
• Increasing
Innovation
Capacity
• Image
• Time
• $ for
education
• $ for
mentoring
• Training &
certification
• Networking
• Job leads
• Reputation
• Thought leadership
• Practice leadership
• Being on top of
latest trends
• Speaking
Opportunities
• Public recognition
• Reputation
• Networking
• Membership $
• Sponsorship $
• Recognition
• Research

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ISSIP Open Innovation Platform
ISSIP Network
Open
Innovation
Enabling Technologies: Cloud, IoT, Social, Mobile, Big Data,
Analytics, Cognitive Computing
Student
Mentors
Faculty
Smart Region 1 Smart Region 2 …….. Smart Region n
Design
Thinking
Service
Thinking
SDL
……..

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ISSIP Programs and Project
Ø Special Interest Groups:
explores a theme
through regular short
calls and workshops
Ø Ambassadors Program
Ø Chapters
Ø Committees
Ø Volunteer leadership
opportunities
q Co-sponsored conferences and
symposia
q Monthly Innovation Roundtables
q Discovery Summits
q Industry-academia hackathons to
address grand challenges
q Awards and recognitions
q Opportunities to publish books,
articles, and white papers
q and more….
Led By ISSIP Volunteers

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ISSIP Volunteers drive various service innovation projects in
education, research, practice and policy making across the globe
ISSIP
Special Interest Groups
AmbassadorsChapters
Committee
Publications
T-Summit
DIscovery Summits
Service Innovation Roundtables
Students Open Innovation Coaching Program

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The Shape of Innovation
!
ISSIP helps
organizations close
their service innovation
skills gap, and helps
individuals grow and
be successful in our
global service
economy

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Special Interest Groups
q Books, White papers,
journal articles
q Influencing Standards
q Workshops
q Best Student Paper Awards
q Co-sponsoring or presenting
at conferences
q Grand Challenge Projects
q Research best practices for
smart service systems
q Surveys
IOE
Study the impact of the
Internet of Everything
and M2M Technologies
on Services
Education/ Research
Strengthen Service
Science related
education and research
globally
SDN
Accelerate the transition
of SDN to spark
innovative approaches
to service delivery.
Service Design
Research trends in
service design and user
experience
Innovation
Framework
Research trends in
service user experience

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ISSIP Ambassadors Link us to other professional
associations, research centers, conferences, etc. across
the globe…
ISSIP can spur collaboration for Prescription for Poland© through existing and
new Ambassadors to organizations such as: National Institute of Health, Open
Health Systems Laboratory, Mayo Clinic, IBM Cognitive Institute, and others…

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Co-Sponsored Conferences
q July 7-9, 2015, San Jose - ICServ2015 – 4 keynotes, 60 papers
q July 9-12, 2015, San Jose - Frontiers in Service – 6 keynotes, 90 papers,
https://www.ibm.com/events/ast/fsc/15frontiers.nsf/
q July 26-30, 2015, Las Vegas AHFE HSSE – 1 keynote, 1000+ papers,
http://www.ahfe2015.org/board.html#hsse
q Jan 5-8, 2016 Hawaii HICSS – 2 keynotes, 500+ papers,
http://www.hicss.org/,
http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-
and-innovation-minitrack/
q More….

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T-Summit
q Annual summit – “transformational
approaches to creating T-shaped
professionals."
q T-summit 2016:
http://tsummit2014.org/
- Location: National Academy of
Sciences Building, Washington, D.C.
- Date: March 21 and 22, 2016

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Discovery Summits
Ø Convening practitioners and
academic researchers to take
deep dive in an area o service
innovation to solve a business or
societal problem.
Ø Sample Themes…
§ Data Science and CX
§ IoT Services
§ CX for a B2B business models
§ Service Innovation Framework
§ Servitization: transition from
products to platforms to service
innovation
§ More….

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Service Innovation Roundtables
q Monthly informal
gathering of members
to:
- share ideas about latest
trends and learn from
each other.
- Explore possibilities to get
involved in longer term
ISSIP projects.
Roundtable

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Opportunity for Book Publishing
• Collection Title: Service Systems and Innovations in Business and Society
• Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011)
• The primary readers are professionals, executives, researchers
• ISSIP Members’ Benefits:
- Opportunity to publish
- Discount on published books
# of booklets have been completed (published)
7
# of booklets have been completed (in-press)
1
# of booklets are being developed (authors are writing)
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Students Open Innovation Coaching Program
q Goal: to fill the gap between
industry and academia for
21st century talent
development through business
and society challenge-based
open innovation projects
q Platform: pipeline of projects
around smart service systems:
cities, healthcare, edcucation,
transportaion, etc.
Coaching JobInternship

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ISSIP Chapters
q Geographic chapters are
proposed by members and
approved by the Board of
Directors.
q Chapters: ISSIP Germany, and
Italy
q Chapters for Switzerland, Japan,
UK, Italy, Jordan, Australia, and
others are planned.
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Let’s Co-Create……
www.issip.org
Info@issip.org
ISSIP Linkedin Group:
http://tinyurl.com/mvcmuw5
twitter: @The_ISSIP, #ISSIP

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Thank you!
July 9, 2015