MIS

1. CEPIS e-Competence Benchmark
Personal results for Mert Dumanoglu
The "radar" below shows you the profile closest to your declared competences (i.e. your "proximity profile").
A list of related competences is presented below the radar, showing competences to be improved and competences you have in excess
of the required level for this profile.
Report for the profile "TECHNICAL SPECIALIST"
Each professional profile has different weights assigned to the technical competences needed by an ICT professional. The proximity
index is calculated by considering the coverage of the declared competences with respect to the profile requirements; it does not
consider competences that are held in excess of the required levels.
All the profile competences are clustered in 5 main categories: PLAN, BUILD, RUN, ENABLE, MANAGE. The inner segment of the
circle represents the basic level of competence, the second segment the intermediate level and the outer the advanced level of
competence.
The profile "TECHNICAL SPECIALIST" with a proximity index of
99.21%.
The graphic shows, in the spaces between the internal and the
external circles, the level of competence possessed for the
represented professional profile.
GREEN AREAS Competences required by the represented
profile.
RED AREAS Competences required by the represented profile
where you have a deficiency.
BLUE AREAS Competences that you have that exceed those
required by the represented profile.
A red colour in the external ring indicates that significant
competence deficiencies exist in that area for the represented
profile.
Main competences and related proficiency levels to develop further to better match with the profile "TECHNICAL SPECIALIST
":
C.3. Service Delivery
e-CF level 2 - Systematically analyses performance data and communicates findings to senior experts. Escalates potential
service level failures and recommends actions to improve service reliability. Tracks reliability data against service level
agreement.
Main competences and related proficiency levels which are possessed in greater depth than required by the profile "
TECHNICAL SPECIALIST":
A.1. IS and Business Strategy Alignment

2. Knowledge
A.2. Service Level Management
Knowledge
A.3. Business Plan Development
e-CF level 3 - Exploits specialist knowledge to provide analysis of market environment etc.
A.4. Product or Project Planning
e-CF level 2 - Acts systematically to document standard and simple elements of product or project.
A.5. Architecture Design
Knowledge
A.6. Application Design
e-CF level 3 - Accounts for own and others actions in ensuring that the application is correctly integrated within a complex
environment and complies with user/customer needs.
A.7. Technology Watching
e-CF level 4 - Exploits wide ranging specialist knowledge of new and emerging technologies, coupled with a deep
understanding of the business, to envision and articulate the solutions of the future. Provides expert guidance and advice, to
the leadership teams in business and in technology, about potential innovations to support strategic decision-making.
Knowledge
A.8. Sustainable development
Knowledge
B.1. Design and Development
Knowledge
B.2. Systems Integration
e-CF level 2 - Acts systematically to identify compatibility of software and hardware specifications. Documents all activities
during installation and records deviations and remedial activities.
Knowledge
B.4. Solution Deployment
e-CF level 1 - Performs under guidance and in accordance with detailed instructions, the removal or installation of individual
components.
Knowledge
B.5 Documentation Production
e-CF level 3 - Adapts the level of detail according to the objective of the documentation and the targeted population.
Knowledge
C.1. User Support
e-CF level 1 - Routinely interacts with users, applies ICT-product, basic knowledge and skill to respond to user requests.
Solves simple incidents, following prescribed procedures.
Knowledge
C.2. Change Support
Knowledge
C.3. Service Delivery
e-CF level 3 - Programme the schedule of operational tasks. Manage costs and budget according to the internal procedures
and external constraints. Identify people requirements to resource the operational management of the ICT infrastructure.
Knowledge
C.4. Problem Management
Knowledge
D.1. Information Security Strategy Development
Knowledge
D.2. ICT Quality Strategy Development
Knowledge
D.3. Education and Training Provision

3. Knowledge
D.4. Purchasing
e-CF level 3 - Exploits specialist knowledge to deploy the purchasing process, ensuring positive commercial relationships with
suppliers. Selects suppliers, products and services by evaluating performance, cost, timeliness and quality. Decides contract
placement and complies with organisational policies.
Knowledge
D.6. Channel Management
Knowledge
D.7. Sales Management
Knowledge
D.8. Contract Management
Knowledge
D.9 Personnel Development
Knowledge
D.10 Information and Knowledge Management
Knowledge
E.1. Forecast Development
Knowledge
E.3. Risk Management
Knowledge
E.5. Process Improvement
e-CF level 4 - Provides leadership and authorises implementation of innovations and improvements that will enhance
competitiveness or efficiency. Demonstrates to senior management the business advantage of potential changes.
Knowledge
E.6. ICT Quality Management
Knowledge
E.7. Business Change Management
Knowledge
E.8. Information Security Management
e-CF level 3 - Evaluates security management measures and indicators and decides if compliant to information security
policy. Investigates and instigates remedial measures to address any security breaches.
Knowledge
E.9. IT Governance
Knowledge
CEPIS e-Competence Benchmark © 2013. CEPIS is a registered business name of Council of European Professional Informatics Societies with an address at Avenue Roger Vandendriessche, 18, 1150
Brussels, Belgium. CEPIS logos are registered Trade Marks and cannot be used without express permission. All rights reserved. The CEPIS e-Competence Benchmark is based upon the European e-
Competence Framework, which is a reference framework of ICT competences that is published by the CEN Workshop on ICT Skills and co-funded by the European Commission, DG Enterprise and
Industry. It is available for download on www.ecompetences.eu and www.cen.eu