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Next Generation BPM

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Abstract from an award winning BPM architecture that I had created

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Next Generation BPM

  1. 1. Next Generation Business Process Management March, 2010
  2. 2. Process Virtualization Framework for Process Virtualization → Automate business rules Service Service Users of Providers of a a business → Facilitate structured Multi-Media business process interactions on call, mail and application process Virtual Interface • Request for services • Deliver services • Track and escalate Managers of a • Create knowledge • Provide feedback and business repositories suggest improvements process • Maximize self service • Model processes and workflow • Create, Modify, Alter or Delete processes • Monitor process real time through BAM • Manage business continuity • Process improvements The Virtual Process Ecosystem
  3. 3. Architecture Problem • Achieve functionality (Process Virtualization) ensuring – High Availability (> 99.9%) – Security (near zero cases of unauthorized access, intrusions and usage) – Scalability (growth in usage > 35% p.a.) – Performance (near zero latency and errors) – Business Continuity (near zero Time of recovery, real time Point of recovery) • While balancing the conflicting outcomes of Standardization vs. Flexibility Speed vs. Quality Scope vs. Time Security & continuity vs. Cost
  4. 4. Technology Agnostic Architecture (the BPM Architecture) State determines the Decoupling of Form next step of the process and Work Flow (can be multi-field) Business Input TP1 Output /TP2 Output / Output / Output / Output Input Input Input Input Process 1 Stage determines the Business processing Process 2 Y/N rules and role player Business Rules Engine “Split for branching / nesting functionality into and managing the logical pieces Stage / State that can be embedded into Business any portion of Process 3 the overall architecture” Process Interoperability & Reuse Role Aggregation based on through Parent – Child – Grand similarity of tasks performed Child workflows
  5. 5. Functional Architecture User Experience through Portal / PDA / Mobile / Voice Visible to Users Role management through Workbenches Business Process Forms Common Services (data, external integrations, authentication, security etc.) Business Activity Monitoring (notifications, alerts, escalations, reports and dashboards) Business Rules (managing the Stage / State) Workflow Foundation (process definition into parent / child / grand child …) Infrastructure (physical and virtual)
  6. 6. Thank You

Abstract from an award winning BPM architecture that I had created

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