Mahesh SinghCo-founder, Sr. Vice President – Product, Digité, Inc.
Content   Background   Challenges in PI Efforts   Effective Process Automation for more successful    PI   Case Studie...
Brief Introduction 20+ years in Software/ IT Services companies  working on global software projects Early years in SSAD...
About Digite, Inc.   Agile ALM tool vendor headquartered in California   Over 75 Customers Worldwide     T-Mobile, Magn...
Digité Implementations   Over 80% of our customers are at or getting to    CMMi Level 3 – Level 5   Using Digité to    ...
(c) Digite, Inc.   6
The Process Lifecycle                            Process                           Definition                             ...
Effort and Technology InvestmentToday                           Process Definition     Process Improvement                ...
Traditional Technology Stack                      Portfolio                     Management                  Project Manage...
Typical Challenges Faced   Project Teams‟ Challenges     Over-prescriptive and complex processes     Lack of access wit...
The Time has come. Technology has Evolved!                           (c) Digite, Inc.   11
Need for Redistribution                            Process Definition                                                    P...
PTMM - Process TechnologyMaturity Model (Yet to be proposed to SEI!)     Improving                                        ...
Critical Success Factor –“Actionable Processes” Simple: Simplest possible process for any  situation – “just enough proce...
New Technology Stack enablesIntegrated Processes                   Portfolio                  Management               Pro...
Technology Enables Greater Process DecompositionLifecycle Iterative/ Waterfall Development Methodology              Proces...
Digité’s Integrated Approach17
Digité’s Process GovernanceLifecycle Coverage                              SEPG/ PMO                                 Defin...
Process Governance Integratedwith Project Execution                      Process Definition                               ...
Benefit to Project Team:Actionable Process Process Definition = Reusable Hierarchical Objects with  appropriate descripti...
“A Fool with a Tool is still a Fool”                                  (c) Digite, Inc.   21
Case Study: Magneti Marelli (MMSE)   Automotive Supplier - Part of Fiat Group   Worldwide presence   Mechatronic System...
Business objectives   Achieve at the same time:     Time-To-Market reduction     Products Quality improvement     Proj...
After 18 Months   Selection of Digité Enterprise ALM Tool –    July 2008   Deployment start: Sept. 2008   After One Yea...
Infosys: Case Study Key Data Being used for 6000+ live projects across  geographies with 90,000+ users Expected to doubl...
Infosys: RoI Factors   Significant reduction in Project Management effort –     Collation of weekly/ monthly/ quarterly ...
Infosys: Customer Feedback“IPM+ is a complex, global rollout of 50000+ function point applicationtouching 70000+ employees...
Other Feedback“ Our company has been assessed CMMI Level 3 in the month of    October. Digite was of immense help in Proje...
(c) Digite, Inc.   29
Thank You!Mahesh SinghCo-Founder/ Sr. Vice President, ProductDigité, Inc.mahesh@digite.com+1-408-761-2238LinkedIn/in/singh...
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Exploiting Tools for Faster, More Acceptable Process Improvement Initiatives

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Exploiting Tools for Faster, More Acceptable Process Improvement Initiatives

  1. 1. Mahesh SinghCo-founder, Sr. Vice President – Product, Digité, Inc.
  2. 2. Content Background Challenges in PI Efforts Effective Process Automation for more successful PI Case Studies/ Customer Feedback Q&A (c) Digite, Inc. 2
  3. 3. Brief Introduction 20+ years in Software/ IT Services companies working on global software projects Early years in SSAD/ CASE Tools/ PM Tool Internal process implementation/ improvement 18 years in the Silicon Valley 2 startups; running the 2nd one – 8 years in April! Focused on enabling process-driven collaborative software development (c) Digite, Inc. 3
  4. 4. About Digite, Inc. Agile ALM tool vendor headquartered in California Over 75 Customers Worldwide  T-Mobile, Magneti Marelli, Sony, D&B, PwC, Keane, Convergys, HCL Technologies, Infosys, Novutek, TechMahindra, Virtusa, Worksoft, Subex, Sungard, SunTec, etc. Nearly 250,000 Active Licenses Presence in the US, the EU, India Partnerships with TCS and Wipro Featured in several Gartner Cool Vendor and Hype Cycle Reports for Application Development & Maintenance since 2006 (c) Digite, Inc. 4
  5. 5. Digité Implementations Over 80% of our customers are at or getting to CMMi Level 3 – Level 5 Using Digité to  Attain a level or to maintain a level much more cost effectively  Get away from „traditional‟ approach to documenting processes and enabling project teams to use them This presentation is an abstract of our lessons from these implementations. (c) Digite, Inc. 5
  6. 6. (c) Digite, Inc. 6
  7. 7. The Process Lifecycle Process Definition Process Process Deployment/ Improvement Roll-out Process Process Measureme Tailoring/ nt/ Project Feedback Execution (c) Digite, Inc. 7
  8. 8. Effort and Technology InvestmentToday Process Definition Process Improvement Process Deployment/ Roll-out Process Process Measurement/ Tailoring/ Feedback Execution (c) Digite, Inc. 8
  9. 9. Traditional Technology Stack Portfolio Management Project Management Offline/ Online Process Documentation
  10. 10. Typical Challenges Faced Project Teams‟ Challenges  Over-prescriptive and complex processes  Lack of access within the “workspace”  Significant effort to “convert process to project” – to use the process SEPG/ Management Challenges  High cost of implementation and adoption  No control on Project teams on how compliant they are except through audits  Each new process introduction or revision exercise is manual, long duration, high effort  No user feedback loop (c) Digite, Inc. 10
  11. 11. The Time has come. Technology has Evolved! (c) Digite, Inc. 11
  12. 12. Need for Redistribution Process Definition Process Deployment/ Process Improvement Roll-out Process Measurement/ Process Tailoring/ Execution Feedback (c) Digite, Inc. 12
  13. 13. PTMM - Process TechnologyMaturity Model (Yet to be proposed to SEI!) Improving Optimized Integrated Executable Accessible Online Documented Offline Undocumented Cerebral (c) Digite, Inc. 13
  14. 14. Critical Success Factor –“Actionable Processes” Simple: Simplest possible process for any situation – “just enough process” Accessible: at the time of need Contextual: Specific process „slice‟ needed for that work item alone Flexible: even if non-compliant Executable: Processes that automatically convert to „work‟ items in relevant toolsIntegration of Process Definition to Project Executiontools critical to achieve this! (c) Digite, Inc. 14
  15. 15. New Technology Stack enablesIntegrated Processes Portfolio Management Project Management Application Lifecycle Management Process Governance
  16. 16. Technology Enables Greater Process DecompositionLifecycle Iterative/ Waterfall Development Methodology ProcessProcesses (Project Lifecycle) Governance Compliance, Comprised of PerformanceComplex Customer Change Request Process Complex Workflow thruProcesses (Change Requests, Requirements, Documents) Web Services Decomposed into Compliance, PerformanceWork Workflow Requirements Review Enabled PPMProcesses (Requirement Review Workflow) + ALM (c) Digite, Inc. 16
  17. 17. Digité’s Integrated Approach17
  18. 18. Digité’s Process GovernanceLifecycle Coverage SEPG/ PMO Define Process Templates Process Automated Templates Metrics Data Published in and User Project Feedback to Execution SEPG/ PMO Environment PMs Tailor Projects/ Process, Process Create performance Projects and captured Execute (c) Digite, Inc. 18
  19. 19. Process Governance Integratedwith Project Execution Process Definition Program/ Project Integrated Agile SDLC Integrated ALM Portfolio/ Program Management Process Governance Process Deployment/ Management • Release/ Iterations/ Monitoring • Lightweight Scheduler Backlog/ User Stories - STaRT • Requirements Mgmt Process Performance • Change Mgmt Measurement • 2-way Integration with MS Project • Defect Tracking Process Improvement • Test Management • Resource Management • Configuration Management • Issues/ Risk / Integrated Traceability Lifecycle Processes – Document Process Templates Management Work processes – Metrics & Reports Integration with SW Tools Sequential/ Parallel/ Project Financials Out-of-the-box: Cross-application • Eclipse/ VSS/ CVS/ SVN Portfolio Management Customer-specific: Customer-specific Support for CMMI/ 6- integrations – Oracle/ • Jira/ Remedy Sigma/ PM-BOK/ Agile/ SAP/ In-house ERP • Synergy Others • Others (c) Digite, Inc. Strictly Confidential 19
  20. 20. Benefit to Project Team:Actionable Process Process Definition = Reusable Hierarchical Objects with appropriate description Executable: All process elements translate to tasks, workflow steps or work artifacts Minimum Disruption of Current work habits:  Completely unobtrusive to the project teams  Non-prescriptive, Framework-Agnostic Accessible Flexible – Tailorable at time of project creation Contextual – specific to the task/ work artifact Optimizing: Ability to submit Process Improvement Requests and new Process Artifacts (c) Digite, Inc. 20
  21. 21. “A Fool with a Tool is still a Fool” (c) Digite, Inc. 21
  22. 22. Case Study: Magneti Marelli (MMSE) Automotive Supplier - Part of Fiat Group Worldwide presence Mechatronic Systems with complex HW / SW and style Used Digité + Telelogic to implement tailored version of CMMI / Automotive SPICE (c) Digite, Inc. 22
  23. 23. Business objectives Achieve at the same time:  Time-To-Market reduction  Products Quality improvement  Projects Efficiency improvement  Customer/ Vendor collaboration Select a tool allowing Development Teams to:  Speak the same language all around the Company and decrease wasted effort needed to define the rules and formalize the results  CMMI/ Automotive SPICE based Standard Process definition: o Speed up institutionalization of the standard process o Support process deployment by replacing solutions based on multiple stand- alone specific files with a centralized database  Provide ability to Managers to: o Distribute activities among Team Members located in different facilities o Get real time reports without additional effort
  24. 24. After 18 Months Selection of Digité Enterprise ALM Tool – July 2008 Deployment start: Sept. 2008 After One Year & half: 450 users Expected by end 2010: more than 900 users Extended usage with Customers and Suppliers (c) Digite, Inc. 24
  25. 25. Infosys: Case Study Key Data Being used for 6000+ live projects across geographies with 90,000+ users Expected to double in next three years Around 800,000+ hits per day Agile process implementation  An extensible framework is used for online parameterized process tailoring during project creation and execution..  Helped improved the agility of service delivery Global deployment and orientation Multi location (4) development including vendor location (c) Digite, Inc. 25
  26. 26. Infosys: RoI Factors Significant reduction in Project Management effort –  Collation of weekly/ monthly/ quarterly reports  Project Initiation/ Planning  Follow-up with team/ work assignment Team member productivity gains from using “one application” vs. multiple applications Process Support  75% reduction in New Process Rollout time (From a MINIMUM of 6 months to 4-6 weeks)  Uniformity of metrics and consolidated calculations across process types Productivity gains for SQA and PM community (c) Digite, Inc. 26
  27. 27. Infosys: Customer Feedback“IPM+ is a complex, global rollout of 50000+ function point applicationtouching 70000+ employees across 5000+ projects. Thiscomprehensive, innovative solution covers project and lifecyclemanagement for 100% services spanning ADM to IMS. It brings visibilityinto 100% projects, de-risks delivery and improves productivity throughprescriptive processes and customizable workflows. It hasdemonstrated 75% cycle-time reduction to implement new processes.”AVP IS, Infosys Technologies (c) Digite, Inc. 27
  28. 28. Other Feedback“ Our company has been assessed CMMI Level 3 in the month of October. Digite was of immense help in Project Planning and Project Tracking by monitoring Schedule, Effort, Issues, Defect, Process Deviations and Non-compliances, etc. It was possible for us to compare the Project Goals and Organization Goal and thereby fine-tune the Project Goals”Head of quality, Jasmin (Product Engineering Services Company)“ We have achieved 50% reduction in Functional defects and 10% reduction in overall project effort”Head Quality , Aditi (Product engineering company)
  29. 29. (c) Digite, Inc. 29
  30. 30. Thank You!Mahesh SinghCo-Founder/ Sr. Vice President, ProductDigité, Inc.mahesh@digite.com+1-408-761-2238LinkedIn/in/singhmaheshTwitter.com/digitewww.digite.comhttp://blog.digite.com (c) Digite, Inc. 30

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